---
title: "Concierge vs Aircall: AI phone support for Shopify brands"
description: "Compare Aircall and Concierge: per-license cloud calling, AI voice agents billed per minute, and Shopify actions, checked October 16, 2026."
url: "https://chargezen.com/compare/aircall"
updated: "2026-10-16"
---

Canonical URL: https://chargezen.com/compare/aircall

# A call center, or an agent that answers?

Aircall is a mature cloud phone system for sales and support teams of three or more. Concierge answers calls, texts, chat, WhatsApp and email with AI that can act on orders and subscriptions. Calls, texts and chat in one agent.

Self-serve software or help with setup and migration.

## Side by side

See exactly what you get with each one.

**Who each one is best for.** Choose Aircall if you run a sales or support team of three or more on a CRM like Salesforce or HubSpot and want a mature cloud call center. Choose Concierge if you want AI agents that answer customers by chat, phone, text, WhatsApp and email, and can look up orders, start returns and change subscriptions, priced on credits instead of seats.

**Checked October 16, 2026.** Aircall facts come from [Aircall pricing](https://aircall.io/pricing/) and [Aircall’s Shopify integration](https://aircall.io/integrations/shopify/). “Not listed” means those pages didn’t name the feature when we checked, not that Aircall can’t do it.

| Feature | Aircall | Chargezen |
| --- | --- | --- |
| Calls and texts Talk and text with customers | Included | Included |
| AI that answers calls An AI agent picks up the phone | AI Voice Agents, $0.49/min pay as you go | Included in credits |
| Shopify orders on the call See orders and tracking | Included | Included |
| Order and subscription changes Cancel orders, start returns, change subscriptions | Not listed | Included |
| Chat and email Answer other channels too | Not listed | Included |
| WhatsApp Answer WhatsApp messages | $10/seat add-on | Included |
| Minimum seats Smallest team you can buy for | 3 licenses | None |

## What you’d really pay

Aircall is priced per license with a 3-license minimum, and AI voice by the minute. Concierge runs on credits.

### Aircall

Essentials, annual billing

$30/license/mo

Professional, annual billing

$50/license/mo

Minimum

3 licenses

AI Voice Agents

$0.49/min pay as you go

Estimated Annual Cost

From $1,080/year

Three Essentials licenses billed annually, before AI minutes, extra numbers ($6/month) and add-ons. [Aircall pricing](https://aircall.io/pricing/), checked October 16, 2026.

### Chargezen

Concierge Pro, annual billing

$1,990/yr with 199,000 credits a month

Seats

No per-seat fees

More credits

$1 per 1,000

Texts

2¢ per message part

Calls

Billed as you use them

Annual Cost

$1,990/year + usage

Concierge Starter is $20/month with 20,000 credits; Pro is $199/month, or $1,990/year, with 199,000 credits a month. Credits pay for the work Concierge does, like answering a customer or handling a task. More credits are $1 per 1,000. Texts are 2¢ per message part; calls are billed as you use them. No per-seat fees. [Chargezen pricing](https://chargezen.com/pricing).

## Plan your move from Aircall

Check your data, billing dates and launch plan before you switch.

[Talk through your move](https://chargezen.com/contact-sales)

*   [See Concierge](https://chargezen.com/concierge)

1.  01
    
    ### Connect your phone line
    
    Set up the number Concierge answers.
    
2.  02
    
    ### Teach it your store
    
    Concierge learns from your website, help docs and store.
    
3.  03
    
    ### Set the rules
    
    Choose what Concierge may do on its own and when it passes a call to your team.
    
4.  04
    
    ### Add the other channels
    
    Turn on texts, chat, WhatsApp and email in the same place.
    

## Why brands switch to Chargezen

### Unified Platform

Run AI agents, texts and email, upsells, creators and subscriptions from one place.

### AI-Powered

AI agents answer customers, follow up and handle everyday busywork for your team.

### Clear Pricing

See prices and usage costs, billed monthly or yearly.

## Ready to switch from Aircall?

See the products, prices and setup help that fit your brand.

[Get started](https://admin.chargezen.com/signup)

## Common questions

### How much does Aircall cost compared with Concierge?

Aircall Essentials is $30 and Professional $50 per license a month billed annually, with a 3-license minimum, and AI Voice Agents are $0.49 a minute pay as you go (checked October 16, 2026). Concierge Pro is $1,990 a year with 199,000 credits a month, with texts at 2¢ per message part and calls billed as you use them.