---
title: "Concierge vs Dialpad: AI phone and support compared"
description: "Compare Dialpad and Concierge: per-user business phone and contact center plans, AI agents and Shopify actions, checked October 16, 2026."
url: "https://chargezen.com/compare/dialpad"
updated: "2026-10-16"
---

Canonical URL: https://chargezen.com/compare/dialpad

# AI-powered phones, or AI that runs support?

Dialpad is an AI-heavy platform for business phone, sales dialing and contact centers. Concierge is built for Shopify brands: AI that answers calls, texts, chat, WhatsApp and email and acts on orders. Published prices. No per-user fees.

Self-serve software or help with setup and migration.

## Side by side

See exactly what you get with each one.

**Who each one is best for.** Choose Dialpad if you want one AI-heavy platform across business phone, sales dialing and a full contact center, with the budget and buying process for it. Choose Concierge if you want AI agents that answer customers by chat, phone, text, WhatsApp and email, and can look up orders, start returns and change subscriptions, priced on credits instead of seats.

**Checked October 16, 2026.** Dialpad facts come from [Dialpad pricing](https://www.dialpad.com/pricing/), [Dialpad features](https://www.dialpad.com/all-features/) and [Dialpad’s Shopify integration](https://help.dialpad.com/docs/dialpad-shopify). “Not listed” means those pages didn’t name the feature when we checked, not that Dialpad can’t do it.

| Feature | Dialpad | Chargezen |
| --- | --- | --- |
| Calls and texts Talk and text with customers | Included | Included |
| AI agents AI that resolves calls and messages | Dialpad Resolve, through sales | Included in credits |
| Website chat Live chat on your site | Contact center plans | Included |
| Shopify orders See and act on orders | Early access, Pro and Enterprise | Included |
| Subscription changes Pause, skip, swap or cancel subscriptions | Not listed | Included |
| Pricing How it is billed | Per user | Credits, no per-seat fees |

## What you’d really pay

Dialpad is priced per user, and its AI agents are sold through sales. Concierge publishes its price.

### Dialpad

Connect Standard, annual billing

$15/user/mo

Connect Pro, annual billing

$25/user/mo

Support Essentials, annual billing

$89/user/mo

Dialpad Resolve AI agents

Talk to sales

Estimated Annual Cost

From $180/user/year

Monthly billing is $27 (Standard) and $35 (Pro) per user. Prices vary by region. [Dialpad pricing](https://www.dialpad.com/pricing/), checked October 16, 2026.

### Chargezen

Concierge Starter

$20/mo with 20,000 credits

Seats

No per-seat fees

More credits

$1 per 1,000

Texts

2¢ per message part

Calls

Billed as you use them

Annual Cost

$240/year + usage

Concierge Starter is $20/month with 20,000 credits; Pro is $199/month, or $1,990/year, with 199,000 credits a month. Credits pay for the work Concierge does, like answering a customer or handling a task. More credits are $1 per 1,000. Texts are 2¢ per message part; calls are billed as you use them. No per-seat fees. [Chargezen pricing](https://chargezen.com/pricing).

## Plan your move from Dialpad

Check your data, billing dates and launch plan before you switch.

[Talk through your move](https://chargezen.com/contact-sales)

*   [See Concierge](https://chargezen.com/concierge)

1.  01
    
    ### Connect your phone line
    
    Set up the number Concierge answers.
    
2.  02
    
    ### Teach it your store
    
    Concierge learns from your website, help docs and store.
    
3.  03
    
    ### Set the rules
    
    Choose what Concierge may do on its own and when it passes a call to your team.
    
4.  04
    
    ### Add the other channels
    
    Turn on texts, chat, WhatsApp and email in the same place.
    

## Why brands switch to Chargezen

### Unified Platform

Run AI agents, texts and email, upsells, creators and subscriptions from one place.

### AI-Powered

AI agents answer customers, follow up and handle everyday busywork for your team.

### Clear Pricing

See prices and usage costs, billed monthly or yearly.

## Ready to switch from Dialpad?

See the products, prices and setup help that fit your brand.

[Get started](https://admin.chargezen.com/signup)

## Common questions

### How much does Dialpad cost compared with Concierge?

Dialpad Connect is $15 (Standard) or $25 (Pro) per user a month billed annually, Support Essentials is $89 per user, and Dialpad Resolve AI agents are priced through sales (checked October 16, 2026). Concierge Starter is $20/month and Pro is $199/month, with no per-seat fees.