--- title: "Concierge vs Google Voice: AI phone answering | Chargezen" description: "Compare Google Voice for Google Workspace and Concierge: per-user calling, auto attendants, AI that answers your store's calls, checked October 18, 2026." url: "https://chargezen.com/compare/google-voice" lang: "en" updated: "2026-10-18" --- Canonical URL: https://chargezen.com/compare/google-voice # A cheap business line, or one that answers itself? Google Voice gives each person on your team a business number in Gmail and on their phone, and Workspace plans add auto attendants and ring groups. Concierge answers your number with AI that looks up orders, changes subscriptions and brings in a teammate when it should. Every call answered, with the order in hand. Self-serve software or help with setup and migration. ## Side by side See exactly what you get with each one. **Who each one is best for.** Choose Google Voice if your team already works in Google Workspace and wants an inexpensive line per person, with phone menus, ring groups and desk phones, where people answer every call themselves. Choose Concierge if you want every call and text answered on your store's number, day and night, by AI that can look up orders and change subscriptions, with a teammate a tap away. **Checked October 18, 2026.** Google Voice Standard and Premier are added to a Google Workspace plan, billed separately. Google Voice facts come from [Google Voice plans and features](https://workspace.google.com/products/voice/) and [Google Workspace pricing](https://workspace.google.com/pricing). “Not listed” means those pages didn’t name the feature when we checked, not that Google Voice can’t do it. | Feature | Google Voice | Chargezen | | --- | --- | --- | | Calls and texts Talk and text with customers on a business number | Included | Included | | AI that answers calls An AI agent picks up and handles the request | Not listed | Included in credits | | Auto attendants and ring groups Phone menus and groups of phones that ring together | Standard and Premier | Not included | | Desk phones Use office desk phones on the line | Included | Not included | | Numbers outside the US Phone numbers in other countries | Starter in 14 countries | US numbers only | | Toll-free number A toll-free number for calls and texts | Not listed | Included | | Call recording Record calls by your rules | On demand; automatic on Premier | Per number, after your notice | | Shopify orders on the call Look up and act on orders | Not listed | Included | | Chat, email and WhatsApp Answer other channels too | Not listed | Included | | Pricing How it is billed | Per user, plus Workspace on Standard and Premier | Credits, no per-seat fees | ## What you’d really pay Google Voice is priced per user, and its team plans sit on top of Google Workspace. Concierge runs on credits. ### Google Voice Starter (up to 10 users) $10/user/mo Standard (auto attendants, ring groups) $20/user/mo Premier (automatic recording) $30/user/mo Google Workspace Required for Standard and Premier, from $7/user/mo Estimated Annual Cost From $120/user/year Starter for one user, before calls billed on the Voice rate card. Standard and Premier also need a Google Workspace plan; Business Starter was listed at $7 per user a month, before promotions. [Google Voice plans](https://workspace.google.com/products/voice/), checked October 18, 2026. ### Chargezen Concierge Starter $20/mo with 20,000 credits Seats No per-seat fees More credits $1 per 1,000 Texts 2¢ per message part Calls Billed as you use them Annual Cost $240/year + usage Concierge Starter is $20/month with 20,000 credits; Pro is $199/month, or $1,990/year, with 199,000 credits a month. Credits pay for the work Concierge does, like answering a customer or handling a task. More credits are $1 per 1,000. Texts are 2¢ per message part; calls are billed as you use them. No per-seat fees. [Chargezen pricing](https://chargezen.com/pricing). ## Plan your move from Google Voice Check your data, billing dates and launch plan before you switch. [Talk through your move](https://chargezen.com/contact-sales) * [See Concierge](https://chargezen.com/concierge) 1. 01 ### Choose your number Get a new toll-free number, or start moving the number customers already call. 2. 02 ### Teach it your store Concierge learns from your website, help docs and store. 3. 03 ### Set the rules Choose what Concierge may do on its own and set your call recording policy. 4. 04 ### Bring in your team Teammates join live calls from Finn for iPhone or the browser. ## Why brands switch to Chargezen ### Unified Platform Run AI agents, texts and email, upsells, creators and subscriptions from one place. ### AI-Powered AI agents answer customers, follow up and handle everyday busywork for your team. ### Clear Pricing See prices and usage costs, billed monthly or yearly. ## Ready to switch from Google Voice? See the products, prices and setup help that fit your brand. [Get started](https://admin.chargezen.com/signup) ## Common questions ### How much does Google Voice cost compared with Concierge? Google Voice Starter is $10 per user a month for up to 10 users, Standard is $20 and Premier is $30, and Standard and Premier also need a Google Workspace plan, billed separately (checked October 18, 2026). Concierge Starter is $20/month with 20,000 credits and Pro is $199/month, with texts at 2¢ per message part and calls billed as you use them. Google Voice costs less for a line people answer themselves; Concierge pays for an agent that answers for you. ### Does Concierge have auto attendants, ring groups or desk phones like Google Voice? No. Concierge has no phone menu, ring groups, call forwarding or desk phones. Callers just talk: Concierge answers, recognizes them, looks up their orders and handles the request. When a person should take over, your team is alerted on Finn for iPhone and in the browser, and a teammate taps Join the call. If you need menus that route calls to desk phones, Google Voice does that and Concierge doesn't. ### Can I keep my number when I move from Google Voice? You can bring a US number to Chargezen. Chargezen checks that the number can move, you sign a letter of authorization in the admin and follow the transfer there. You can also start with a new toll-free number.