Canonical URL: https://chargezen.com/compare/gorgias

CZ

Chargezen

vs

G

Gorgias

# Support without  
Ticket shock

## Gorgias pioneered e-commerce helpdesks. But ticket-based pricing means your costs spike with success. SmartyTap gives you unlimited conversations, native SMS marketing, and voice—all for a flat fee.

Built for Shopify. Not bolted on.

Self-serve software or help with setup and migration.

## Side by side

See exactly what you get with each one.

| Feature | Gorgias | Chargezen |
| --- | --- | --- |
| Live chat widget
Real-time website messaging

 | 

Included

 | 

Included

 |
| Email ticketing

Support email management

 | 

Included

 | 

Included

 |
| Shopify order actions

Refunds, edits from inbox

 | 

Included

 | 

Included

 |
| Macros & automation

Saved replies and rules

 | 

Included

 | 

Included

 |
| Social media Inbox

Facebook, Instagram DMs

 | 

Included

 | 

Included

 |
| Customer sidebar

Order history in conversation

 | 

Included

 | 

Included

 |
| Reporting dashboard

Team performance metrics

 | 

Included

 | 

Included

 |
| Native SMS marketing

Campaigns, segments, automations

 | 

Not included

 | 

Included

 |
| Two-way SMS support

Reply to customers via text

 | 

Add-on

 | 

Included

 |
| Voice/VoIP Calling

Phone support built-in

 | 

Not included

 | 

Included

 |
| Subscription context

See subscription status in inbox

 | 

Not included

 | 

Included

 |
| Journey automation

Multi-step marketing flows

 | 

Not included

 | 

Included

 |
| Self-service help center

Knowledge base for customers

 | 

Add-on

 | 

Included

 |
| AI support agent

Automated resolution

 | 

Add-on

 | 

Included

 |
| Unlimited agents

No per-seat pricing

 | 

Not included

 | 

Included

 |
| Flat-rate pricing

No ticket-based billing

 | 

Not included

 | 

Included

 |

## What you’d really pay

Gorgias charges per ticket and per AI resolution. When support volume spikes, so does your bill. Chargezen is flat-rate—handle as many conversations as you need.

### Gorgias

Pro Plan (2,000 tickets)$300/mo

Advanced Plan (5,000 tickets)$750/mo

Ticket overage$36/100 tickets

AI agent resolution$0.90/resolution

Estimated Annual Cost$9,000-20,000/year

Pro plan + 1,000 AI resolutions/mo = $14,400/yr. Volume surges cost extra.

### Chargezen

Concierge Pro, annual billing$1,990/yr

Setup fee$0

Unlimited ticketsIncluded

VoIP & SMSPass-through carrier rates

Annual Cost$1,990/year

Concierge Pro includes 199,000 credits a month ($199/month, or $1,990/year billed annually); Starter is $20/month with 20,000 credits. VoIP & SMS at carrier cost with no markup.

## Plan your move from Gorgias

Check your data, billing dates and launch plan before you switch.

1

### Connect accounts

We sync your Shopify store and existing support channels.

2

### Import history

Past conversations and customer data come with you.

3

### Setup automations

Recreate your macros, rules, and assignment logic.

4

### Go live

Start handling support with SMS and voice included.

[Talk through your move](https://chargezen.com/contact-sales)

Switched from Gorgias

> "Gorgias was great until we hit scale. Our ticket volume tripled during BFCM and so did our bill. With SmartyTap, we pay the same whether we handle 1,000 or 10,000 conversations. Plus, SMS marketing is built in—we cancelled our Attentive subscription too."

JP

Jennifer Park

Director of CX, Beauty Brand

## Why brands switch to Chargezen

### Unified Platform

Run AI agents, texts and email, upsells, creators and subscriptions from one place.

### AI-Powered

AI agents answer customers, follow up and handle everyday busywork for your team.

### Clear Pricing

See prices and usage costs, billed monthly or yearly.

## Ready to switch from Gorgias?

See the products, prices and setup help that fit your brand.

[Get started](https://admin.chargezen.com/signup)