--- title: "Concierge vs JustCall: AI calls and texts compared" description: "Compare JustCall and Concierge: per-user cloud calling and texting, an AI voice agent billed per minute, and Shopify actions, checked October 18, 2026." url: "https://chargezen.com/compare/justcall" lang: "en" updated: "2026-10-18" --- Canonical URL: https://chargezen.com/compare/justcall # A cloud phone for teams, or an agent that knows your store? JustCall is a cloud phone and texting system for sales and support teams, with phone menus, call routing and an AI voice agent. Concierge answers calls, texts, chat, WhatsApp and email with AI that can look up orders and change subscriptions. Calls and texts answered with your store’s context. Self-serve software or help with setup and migration. ## Side by side See exactly what you get with each one. **Who each one is best for.** Choose JustCall if you run a sales or support team that needs phone menus, call routing and a CRM-connected dialer, and per-user pricing fits your team. Choose Concierge if you want AI that answers calls and texts with your Shopify orders and subscriptions in hand, plus chat, WhatsApp and email, priced on credits instead of per user. **Checked October 18, 2026.** JustCall facts come from [JustCall pricing](https://justcall.io/pricing/), [JustCall integrations](https://justcall.io/integrations/) and [the JustCall MCP server docs](https://developer.justcall.io/docs/mcp). “Not listed” means those pages didn’t name the feature when we checked, not that JustCall can’t do it. | Feature | JustCall | Chargezen | | --- | --- | --- | | Calls and texts Talk and text with customers | Included | Included | | AI that answers calls An AI agent picks up the phone | AI Voice Agent add-on, down to $0.15/min with volume | Included in credits | | Phone menus (IVR) “Press 1 for sales” call menus | On every plan | Not included | | Call routing rules Send calls to people or teams by rule | Pro plan and up | Not included | | Teammates on live calls A person joins or takes over the call | Included | Join or transfer from the Finn apps or the browser | | Shopify orders on the call Look up and act on orders | Not listed in JustCall integrations | Included | | Subscription changes Pause, skip, swap or cancel subscriptions | Not listed | Included | | WhatsApp Answer WhatsApp messages | WhatsApp Inbox | Included | | ChatGPT and Claude access Work from the AI app you already use | MCP server for the JustCall API | Orders, subscriptions and customers; changes go through Concierge | | Minimum users Smallest team you can buy for | 2 users | None | | Pricing How it is billed | Per user | Credits, no per-seat fees | ## What you’d really pay JustCall is priced per user with a 2-user minimum, and its AI voice agent by the minute. Concierge runs on credits. ### JustCall Team, annual billing $29/user/mo Pro, annual billing $49/user/mo Pro Plus, annual billing $89/user/mo AI Voice Agent Add-on; first 100 minutes free, down to $0.15/min with volume Estimated Annual Cost From $696/year Two Team users billed annually, before the AI Voice Agent, SMS bundles and extra numbers. Business is a custom quote with a 10-user minimum. JustCall says annual billing saves up to 29% over monthly. [JustCall pricing](https://justcall.io/pricing/), checked October 18, 2026. ### Chargezen Concierge Starter $20/mo with 20,000 credits Seats No per-seat fees More credits $1 per 1,000 Texts 2¢ per message part Calls Billed as you use them Annual Cost $240/year + usage Concierge Starter is $20/month with 20,000 credits; Pro is $199/month, or $1,990/year, with 199,000 credits a month. Credits pay for the work Concierge does, like answering a customer or handling a task. More credits are $1 per 1,000. Texts are 2¢ per message part; calls are billed as you use them. No per-seat fees. [Chargezen pricing](https://chargezen.com/pricing). ## Plan your move from JustCall Check your data, billing dates and launch plan before you switch. [Talk through your move](https://chargezen.com/contact-sales) * [See Concierge](https://chargezen.com/concierge) 1. 01 ### Get a number or bring yours Pick a local or toll-free US number in Chargezen, or move the number customers already know. 2. 02 ### Register it for texting Chargezen fills in the 10DLC or toll-free registration from your store details and tracks it. 3. 03 ### Teach it your store Concierge learns from your website, help docs and store. 4. 04 ### Set the rules Choose what Concierge may do on its own and when it passes a call to your team. ## Why brands switch to Chargezen ### Unified Platform Run AI agents, texts and email, upsells, creators and subscriptions from one place. ### AI-Powered AI agents answer customers, follow up and handle everyday busywork for your team. ### Clear Pricing See prices and usage costs, billed monthly or yearly. ## Ready to switch from JustCall? See the products, prices and setup help that fit your brand. [Get started](https://admin.chargezen.com/signup) ## Common questions ### How much does JustCall cost compared with Concierge? JustCall Team is $29, Pro $49 and Pro Plus $89 per user a month billed annually, with a 2-user minimum; its AI Voice Agent is an add-on with the first 100 minutes free and volume pricing down to $0.15 a minute (checked October 18, 2026). Concierge Starter is $20/month with 20,000 credits and Pro is $199/month, with texts at 2¢ per message part, calls billed as you use them and no per-seat fees. ### Does Concierge have phone menus and call routing like JustCall? No. JustCall has IVR call menus on every plan and call routing on Pro and up (checked October 18, 2026). Concierge has no phone menu: it answers the call itself, knows the caller from their number, and a teammate can join the call or take a transfer from the Finn apps or the browser. If you need “press 1” menus or rule-based routing across many agents, JustCall does that and Concierge doesn’t. ### Does JustCall connect to Shopify? JustCall’s integrations page doesn’t list Shopify (checked October 18, 2026); it lists Gorgias for ecommerce support. Concierge is built on your Shopify store: on a call or text it can look up orders, start returns and pause, skip or swap subscriptions, within the rules you set.