--- title: "Concierge vs Lindy: priced per workspace, not per user" description: "Compare Lindy and Concierge: an AI teammate billed per user, or digital employees for your customers and team priced per workspace. Checked October 19, 2026." url: "https://chargezen.com/compare/lindy" lang: "en" updated: "2026-10-19" --- Canonical URL: https://chargezen.com/compare/lindy # An assistant for each person, or digital employees for the business? Lindy is an AI teammate that lives in Slack, records meetings, manages inboxes and makes calls for you, billed for every active user. Concierge answers your customers by chat, phone, text, WhatsApp and email and does work for your team, with your Shopify orders and subscriptions in hand, priced per workspace. Your whole team, one workspace price. Self-serve software or help with setup and migration. ## Side by side See exactly what you get with each one. **Who each one is best for.** Choose Lindy if you want an assistant for each person on the team that sits in meetings, manages inboxes and calendars, and makes calls on their behalf, and per-user pricing fits your team size. Choose Concierge if you run an online store and want digital employees that answer customers on every channel, act on Shopify orders and subscriptions, and take on your team’s work, without paying for each user. **Checked October 19, 2026.** Lindy is a personal and team assistant that bills every active user, from $29.99 a month each. Concierge is priced per workspace and serves both your customers and your team. Lindy facts come from [Lindy pricing](https://www.lindy.ai/pricing), [Lindy security](https://www.lindy.ai/security), [Lindy enterprise](https://www.lindy.ai/enterprise), [the Lindy phone calls docs](https://docs.lindy.ai/features/phone-line) and [Lindy’s Shopify integration](https://www.lindy.ai/integrations/shopify). “Not listed” means those pages didn’t name the feature when we checked, not that Lindy can’t do it. | Feature | Lindy | Chargezen | | --- | --- | --- | | Answers your customers Website chat, WhatsApp and support email | Not listed | Included | | Answers incoming calls Picks up when someone calls | Takes messages and books meetings on your personal line | Answers your business line with orders in hand | | Makes calls for you Outbound calls, phone menus, waiting on hold | Included | Not included | | Meeting recording and notes Joins your meetings | Included | Not included | | Inbox and calendar Drafts replies and schedules your meetings | Included | Not included | | Works for your team in Slack Mention it in a channel or DM it | Included | Included | | Shopify Orders, customers and products | Shopify connector, including refunds | Built in: orders, returns (a teammate approves refunds) and subscriptions | | Phone app Reach it from your phone | iMessage and SMS | Finn for iPhone | | Approvals A person signs off on actions with outside impact | Included | Included | | SSO and SCIM Single sign-on and user provisioning | Enterprise plan | SAML SSO; no SCIM | | HIPAA with a signed BAA For health-care data | Enterprise plan | Not included | | Pricing How it is billed | Every active user, from $29.99/mo | Per workspace, no per-user fees | ## What you’d really pay An example team of 10 people. Lindy bills every active user; Concierge bills the workspace. ### Lindy Team, entry tier $29.99/user/mo for 3,000 credits each 10 users for a year $3,598.80 Top-ups $10 per 1,000 credits SSO, SCIM, HIPAA Enterprise, custom price Estimated Annual Cost $3,599/year Ten users on Lindy’s entry tier, billed monthly, with their credits pooled. Monthly credits don’t roll over. Each product counts credits its own way, so compare the work you need done. [Lindy pricing](https://www.lindy.ai/pricing), checked October 19, 2026. ### Chargezen Concierge Pro, annual billing $1,990/yr with 199,000 credits a month Seats No per-seat fees More credits $1 per 1,000 Texts 2¢ per message part Calls Billed as you use them Annual Cost $1,990/year + usage Concierge Starter is $20/month with 20,000 credits; Pro is $199/month, or $1,990/year, with 199,000 credits a month. Credits pay for the work Concierge does, like answering a customer or handling a task. More credits are $1 per 1,000. Texts are 2¢ per message part; calls are billed as you use them. No per-seat fees. [Chargezen pricing](https://chargezen.com/pricing). ## Plan your move from Lindy Check your data, billing dates and launch plan before you switch. [Talk through your move](https://chargezen.com/contact-sales) * [See Concierge](https://chargezen.com/concierge) 1. 01 ### Connect your store Connect Shopify, and Recharge if your subscriptions still run there. 2. 02 ### Add your customer channels Add website chat, your support email, a phone number, texts and WhatsApp. 3. 03 ### Bring your team in Add Concierge to Slack and install Finn on your iPhone. Invite the whole team; there are no per-user fees. 4. 04 ### Set the rules Choose what Concierge may do on its own and what waits for a teammate’s approval. ## Why brands switch to Chargezen ### Unified Platform Run AI agents, texts and email, upsells, creators and subscriptions from one place. ### AI-Powered AI agents answer customers, follow up and handle everyday busywork for your team. ### Clear Pricing See prices and usage costs, billed monthly or yearly. ## Ready to switch from Lindy? See the products, prices and setup help that fit your brand. [Get started](https://admin.chargezen.com/signup) ## Common questions ### What is the difference between Lindy and Concierge? Lindy is an AI teammate for each person on your team, in Slack, meetings, inboxes and calendars, and it bills every active user (checked October 19, 2026). Concierge is a set of digital employees that answer your customers by chat, phone, text, WhatsApp and email and do work for your team, priced per workspace with no per-user fees. ### How much does Lindy cost compared with Concierge? Lindy’s Team plan starts at $29.99 a month for 3,000 credits, and every active user in the workspace is billed, so 10 users on that tier come to $3,598.80 a year; SSO, SCIM and HIPAA are on the custom Enterprise plan (checked October 19, 2026). Concierge Starter is $20 a month with 20,000 credits and Pro is $199 a month, or $1,990 a year, with 199,000 credits, for the whole workspace. ### Where does Lindy lead? Lindy records meetings and takes notes, manages inboxes and calendars, and makes outbound calls for you, including phone menus and waiting on hold. Its Enterprise plan adds SSO with SCIM and HIPAA with a signed BAA. Concierge does none of those; it is built to serve your customers and run work for your store. ### Can Concierge refund a Shopify order like Lindy? Lindy lists a Refund Order action in its Shopify integration (checked October 19, 2026). Concierge opens the return and a teammate approves the refund, so money only moves when a person says so. Concierge can also look up orders and change subscriptions while it talks with the customer.