---
title: "Concierge vs Quo (OpenPhone): AI phone agents compared"
description: "Compare Quo, formerly OpenPhone, and Concierge: business calling, the Sona AI agent, texts and Shopify actions, checked October 16, 2026."
url: "https://chargezen.com/compare/quo"
updated: "2026-10-16"
---

Canonical URL: https://chargezen.com/compare/quo

# A business phone, or an agent that knows your store?

Quo, formerly OpenPhone, is an easy shared business number with unlimited US calling and texting. Concierge answers calls, texts, chat, WhatsApp and email with AI that can look up orders and change subscriptions. Calls answered with your store’s context.

Self-serve software or help with setup and migration.

## Side by side

See exactly what you get with each one.

**Who each one is best for.** Choose Quo if you mainly need a cheap, easy shared business number with unlimited US and Canada calling and texting, and a pay-per-call AI receptionist. Choose Concierge if you want AI that answers calls and texts with your Shopify orders and subscriptions in hand, plus chat, WhatsApp and email, priced on credits instead of per user.

**Checked October 16, 2026.** OpenPhone renamed itself Quo in September 2025. Quo facts come from [Quo pricing](https://www.quo.com/pricing), [Quo integrations](https://www.quo.com/integrations) and [Quo’s rename announcement](https://quo.com/blog/next-chapter/). “Not listed” means those pages didn’t name the feature when we checked, not that Quo can’t do it.

| Feature | Quo | Chargezen |
| --- | --- | --- |
| Calls and texts Talk and text with customers | Included | Included |
| AI that answers calls An AI agent picks up the phone | Sona, priced per call | Included in credits |
| Chat, email and WhatsApp Answer other channels too | Not listed | Included |
| Shopify orders on the call Look up and act on orders | No native Shopify integration | Included |
| Subscription changes Pause, skip, swap or cancel subscriptions | Not listed | Included |
| Pricing How it is billed | Per user | Credits, no per-seat fees |

## What you’d really pay

Quo is priced per user, with Sona AI calls on top. Concierge runs on credits.

### Quo

Starter, annual billing

$15/user/mo

Business, annual billing

$23/user/mo

Sona AI agent

10 calls included; plans from $25/mo for 40 calls

US text registration

$19.50 once + $1.50–$3/mo

Estimated Annual Cost

From $180/user/year

Monthly billing is $19, $33 or $47 per user. Extra numbers are $5/month; international calls and texts are billed per use. [Quo pricing](https://www.quo.com/pricing), checked October 16, 2026.

### Chargezen

Concierge Starter

$20/mo with 20,000 credits

Seats

No per-seat fees

More credits

$1 per 1,000

Texts

2¢ per message part

Calls

Billed as you use them

Annual Cost

$240/year + usage

Concierge Starter is $20/month with 20,000 credits; Pro is $199/month, or $1,990/year, with 199,000 credits a month. Credits pay for the work Concierge does, like answering a customer or handling a task. More credits are $1 per 1,000. Texts are 2¢ per message part; calls are billed as you use them. No per-seat fees. [Chargezen pricing](https://chargezen.com/pricing).

## Plan your move from Quo

Check your data, billing dates and launch plan before you switch.

[Talk through your move](https://chargezen.com/contact-sales)

*   [See Concierge](https://chargezen.com/concierge)

1.  01
    
    ### Connect your phone line
    
    Set up the number Concierge answers.
    
2.  02
    
    ### Teach it your store
    
    Concierge learns from your website, help docs and store.
    
3.  03
    
    ### Set the rules
    
    Choose what Concierge may do on its own and when it passes a call to your team.
    
4.  04
    
    ### Add the other channels
    
    Turn on texts, chat, WhatsApp and email in the same place.
    

## Why brands switch to Chargezen

### Unified Platform

Run AI agents, texts and email, upsells, creators and subscriptions from one place.

### AI-Powered

AI agents answer customers, follow up and handle everyday busywork for your team.

### Clear Pricing

See prices and usage costs, billed monthly or yearly.

## Ready to switch from Quo?

See the products, prices and setup help that fit your brand.

[Get started](https://admin.chargezen.com/signup)

## Common questions

### How much does Quo cost compared with Concierge?

Quo is $15, $23 or $35 per user a month billed annually ($19, $33 or $47 monthly), and its Sona AI agent includes 10 calls, with plans from $25/month for 40 calls (checked October 16, 2026). Concierge Starter is $20/month with 20,000 credits and Pro is $199/month, with texts at 2¢ per message part and calls billed as you use them.

### Is Quo the same as OpenPhone?

Yes. OpenPhone renamed itself Quo in September 2025.