---
title: "Concierge vs Re:amaze: AI support for Shopify brands"
description: "Compare Re:amaze and Concierge: per-seat shared inbox and per-resolution AI versus credits, calls and order actions, checked October 16, 2026."
url: "https://chargezen.com/compare/reamaze"
updated: "2026-10-16"
---

Canonical URL: https://chargezen.com/compare/reamaze

# A shared inbox, or AI that does the work?

Re:amaze, from GoDaddy, is an affordable shared inbox for email, chat, social and SMS. Concierge answers those channels and phone calls itself, and can change orders and subscriptions within your rules. Every channel, one AI agent.

Self-serve software or help with setup and migration.

## Side by side

See exactly what you get with each one.

**Who each one is best for.** Choose Re:amaze if you are a small or mid-size store that wants an inexpensive per-seat shared inbox across email, chat, social and SMS, with a built-in FAQ. Choose Concierge if you want AI agents that answer customers by chat, phone, text, WhatsApp and email, and can look up orders, start returns and change subscriptions, priced on credits instead of seats.

**Checked October 16, 2026.** Re:amaze is owned by GoDaddy. Re:amaze facts come from [Re:amaze pricing](https://www.reamaze.com/pricing) and [Re:amaze Recharge integration](https://reamaze.godaddy.com/kb/3rd-party-integrations/recharge-payments). “Not listed” means those pages didn’t name the feature when we checked, not that Re:amaze can’t do it.

| Feature | Re:amaze | Chargezen |
| --- | --- | --- |
| Live chat and email Website chat and support email | Included | Included |
| Two-way texts Text with customers | Pro and Plus | Included |
| Phone calls Answer customer calls | Through phone integrations | AI answers calls |
| AI agent AI that resolves questions on its own | 5–20 per user included, then $0.85 each | Included in credits |
| Help center Public FAQ | Included | Learns from your help docs |
| Subscription changes Change subscriptions from the conversation | Activate or pause in Recharge | Pause, skip, swap or cancel |
| Seats How team members are billed | $29–$69 per member a month | No per-seat fees |

## What you’d really pay

Re:amaze bills per team member, with AI resolutions on top. Concierge runs on credits.

### Re:amaze

Basic

$29/member/mo

Pro

$49/member/mo

Plus

$69/member/mo

AI resolutions beyond the allowance

$0.85 each

Estimated Annual Cost

From $348/member/year

Monthly prices; annual billing saves 10%. A Starter plan is $59/month for up to 500 conversations. [Re:amaze pricing](https://www.reamaze.com/pricing), checked October 16, 2026.

### Chargezen

Concierge Starter

$20/mo with 20,000 credits

Seats

No per-seat fees

More credits

$1 per 1,000

Texts

2¢ per message part

Calls

Billed as you use them

Annual Cost

$240/year + usage

Concierge Starter is $20/month with 20,000 credits; Pro is $199/month, or $1,990/year, with 199,000 credits a month. Credits pay for the work Concierge does, like answering a customer or handling a task. More credits are $1 per 1,000. Texts are 2¢ per message part; calls are billed as you use them. No per-seat fees. [Chargezen pricing](https://chargezen.com/pricing).

## Plan your move from Re:amaze

Check your data, billing dates and launch plan before you switch.

[Talk through your move](https://chargezen.com/contact-sales)

*   [See Concierge](https://chargezen.com/concierge)

1.  01
    
    ### Connect your channels
    
    Add your support email, chat, phone number, texts and WhatsApp.
    
2.  02
    
    ### Teach it your store
    
    Concierge learns from your FAQ, website and store.
    
3.  03
    
    ### Set the rules
    
    Choose what Concierge may do on its own and when it passes a conversation to your team.
    
4.  04
    
    ### Go live
    
    Start with one channel, then move the rest over from Re:amaze.
    

## Why brands switch to Chargezen

### Unified Platform

Run AI agents, texts and email, upsells, creators and subscriptions from one place.

### AI-Powered

AI agents answer customers, follow up and handle everyday busywork for your team.

### Clear Pricing

See prices and usage costs, billed monthly or yearly.

## Ready to switch from Re:amaze?

See the products, prices and setup help that fit your brand.

[Get started](https://admin.chargezen.com/signup)

## Common questions

### How much does Re:amaze cost compared with Concierge?

Re:amaze is $29, $49 or $69 per team member a month, with 5 to 20 AI resolutions per user included and $0.85 per resolution after that (checked October 16, 2026). Concierge Starter is $20/month with 20,000 credits and Pro is $199/month with 199,000 credits, with no per-seat fees.