--- title: "Concierge vs Tidio: a Tidio Lyro alternative | Chargezen" description: "Compare Tidio and its Lyro AI agent with Concierge: channels, Shopify actions, and per-conversation pricing versus credits, checked October 19, 2026." url: "https://chargezen.com/compare/tidio" lang: "en" updated: "2026-10-19" --- Canonical URL: https://chargezen.com/compare/tidio # A chat widget with AI, or agents that get it done? Tidio is live chat, a help desk and the Lyro AI agent, popular with small online stores. Concierge answers chat, phone, text, WhatsApp and email, does work for your team, and can cancel orders, open returns and change subscriptions within your rules. Every answer ends with the job done. Self-serve software or help with setup and migration. ## Side by side See exactly what you get with each one. **Who each one is best for.** Choose Tidio if you’re a small store that wants a free or low-cost chat widget, a visual chatbot builder, and Messenger and Instagram in one inbox, with AI priced per conversation. Choose Concierge if you want AI agents that answer customers by chat, phone, text, WhatsApp and email, and can look up orders, start returns and change subscriptions, priced on credits instead of seats. **Checked October 19, 2026.** Tidio’s Lyro answers customer questions in chat and hands harder ones to your team. Concierge answers customers on chat, phone, text, WhatsApp and email, acts on their orders and subscriptions, and the same agents do work for your team. Tidio facts come from [Tidio pricing](https://www.tidio.com/pricing/) and [Lyro AI Agent](https://www.tidio.com/lyro/). “Not listed” means those pages didn’t name the feature when we checked, not that Tidio can’t do it. | Feature | Tidio | Chargezen | | --- | --- | --- | | Live chat and email Website chat and support email | Included | Included | | AI agent AI that resolves questions on its own | Lyro, from $32.50/mo for 50 AI conversations | Included in credits | | Phone calls Answer customer calls | Not listed | AI answers calls | | Two-way texts Text with customers | Not listed | Included | | WhatsApp Answer WhatsApp messages | Included | Included | | Messenger and Instagram Answer social messages | Included | Not included | | Visual chatbot builder Drag-and-drop chat flows | Flows, from 2,000 visitors a month | Agents follow your written rules instead | | Shopify order actions Handle orders from the conversation | Native Shopify actions on Growth and up | Cancels orders, opens returns, tracks orders | | Refunds Money back to the customer | Not listed | The agent opens the return; a teammate approves the refund | | Subscription changes Pause, skip, swap or cancel subscriptions | Not listed | Included | | Back-office work Runs reports, portals and spreadsheets on its own | Not listed | Included | | Free plan Start without paying | 50 conversations a month | Starter is $20/mo | ## What you’d really pay Tidio prices human conversations and Lyro AI conversations separately. Concierge runs on credits. ### Tidio Free $0, 50 conversations Starter $24.17/mo, 100 conversations Growth From $49.17/mo, 250–2,000 conversations Lyro AI Agent From $32.50/mo, 50 AI conversations Estimated Annual Cost From $680/year Starter plus the smallest Lyro plan, at the prices Tidio lists with its “Annually (2 months free)” option. Plus starts at $300/month plus usage and Premium is quoted by sales. More than 2,000 conversations or 1,000 Lyro conversations needs a custom plan. [Tidio pricing](https://www.tidio.com/pricing/), checked October 19, 2026. ### Chargezen Concierge Starter $20/mo with 20,000 credits Seats No per-seat fees More credits $1 per 1,000 Texts 2¢ per message part Calls Billed as you use them Annual Cost $240/year + usage Concierge Starter is $20/month with 20,000 credits; Pro is $199/month, or $1,990/year, with 199,000 credits a month. Credits pay for the work Concierge does, like answering a customer or handling a task. More credits are $1 per 1,000. Texts are 2¢ per message part; calls are billed as you use them. No per-seat fees. [Chargezen pricing](https://chargezen.com/pricing). ## Plan your move from Tidio Check your data, billing dates and launch plan before you switch. [Talk through your move](https://chargezen.com/contact-sales) * [See Concierge](https://chargezen.com/concierge) 1. 01 ### Connect your channels Add your support email, chat, phone number, texts and WhatsApp. 2. 02 ### Teach it your store Concierge learns from your help docs, website, store and past answers. 3. 03 ### Set the rules Choose what Concierge may do on its own and when it passes a conversation to your team. 4. 04 ### Switch the widget Replace the Tidio chat widget with Concierge chat when you are ready. ## Why brands switch to Chargezen ### Unified Platform Run AI agents, texts and email, upsells, creators and subscriptions from one place. ### AI-Powered AI agents answer customers, follow up and handle everyday busywork for your team. ### Clear Pricing See prices and usage costs, billed monthly or yearly. ## Ready to switch from Tidio? See the products, prices and setup help that fit your brand. [Get started](https://admin.chargezen.com/signup) ## Common questions ### What is the difference between Tidio and Concierge? Tidio is live chat and a help desk with Lyro, an AI agent that answers customer questions in chat and hands harder ones to your team. Concierge is a team of AI agents that answer customers on chat, phone, text, WhatsApp and email, act on their orders and subscriptions, and do work for your team. ### How much does Tidio cost compared with Concierge? Tidio has a Free plan with 50 conversations; Starter is $24.17 a month and Growth starts at $49.17 a month with annual billing, and the Lyro AI agent starts at $32.50 a month for 50 AI conversations (checked October 19, 2026). Concierge Starter is $20/month with 20,000 credits and Pro is $199/month or $1,990/year, with texts at 2¢ per message part and no per-seat fees. ### Can Concierge handle returns and refunds? Concierge can look up and cancel orders, open returns, and pause, skip, swap or cancel subscriptions within your rules. It doesn’t send money back on its own: the agent opens the return and a teammate approves the refund. Tidio lists native Shopify actions on its Growth plan and up (checked October 19, 2026). ### Where is Tidio ahead of Concierge? Tidio has a free plan, a visual chatbot builder called Flows, and Messenger and Instagram integrations, and Lyro can also run inside Zendesk, Intercom or Salesforce through Lyro Connect (checked October 19, 2026). Concierge doesn’t answer Messenger or Instagram and has no free plan; Starter is $20 a month.