--- title: "Concierge vs Viktor: AI for your customers and your team" description: "Compare Viktor and Concierge: an AI coworker for your team in Slack and Teams, or digital employees that also serve your customers. Checked October 19, 2026." url: "https://chargezen.com/compare/viktor" lang: "en" updated: "2026-10-19" --- Canonical URL: https://chargezen.com/compare/viktor # An AI coworker for your team, or one for your customers too? Viktor is an AI coworker your team messages in Slack, Microsoft Teams or Discord, connected to thousands of tools. Concierge does that kind of team work too, and also answers your customers by chat, phone, text, WhatsApp and email, with your Shopify orders and subscriptions in hand. One set of digital employees for customers and team. Self-serve software or help with setup and migration. ## Side by side See exactly what you get with each one. **Who each one is best for.** Choose Viktor if your team works in Slack, Microsoft Teams or Discord and wants one AI coworker across a very large catalog of business tools, including hosted reports and small internal apps it builds for you. Choose Concierge if you run an online store and want digital employees that answer customers by chat, phone, text, WhatsApp and email, act on Shopify orders and subscriptions, and take on your team’s work too, priced per workspace. **Checked October 19, 2026.** Viktor is an AI coworker that works for your team in Slack, Microsoft Teams and Discord, and its own llms.txt says it is “not a customer-facing support bot.” Concierge serves both sides: it answers your customers on every channel and does work for your team. Viktor facts come from [Viktor’s llms.txt](https://viktor.com/llms.txt), [Viktor pricing](https://viktor.com/pricing), [the Viktor product page](https://viktor.com/product), [Viktor security](https://viktor.com/security), [Viktor’s Shopify integration](https://viktor.com/integrations/shopify) and [Viktor’s Recharge integration](https://viktor.com/integrations/recharge). “Not listed” means those pages didn’t name the feature when we checked, not that Viktor can’t do it. | Feature | Viktor | Chargezen | | --- | --- | --- | | Answers your customers Chat, phone, text, WhatsApp and email | No: “not a customer-facing support bot” | Included | | Works for your team in Slack Mention it in a channel or DM it | Included | Included | | Microsoft Teams and Discord Where your team can talk to it | Included | Not included | | Connected tools Apps it can work in | 9,800+ tools | 1,000+ tools, with store tools built in | | Shopify Orders, customers and products | 57 Shopify actions for your team | Built in, for customers and team: orders, returns and more | | Recharge subscriptions Change a subscriber’s plan | 8 Recharge actions | Skips charges, changes frequency and quantity | | iPhone app Hand off work and join calls from your phone | Not listed | Finn for iPhone | | Hosted pages and internal apps Reports at a link, small apps with a login | Viktor Pages and Viktor Spaces | Files and reports; no hosted apps | | Approvals A person signs off on sensitive actions | Included | Included | | SOC 2 report Independent security audit | Type 1 | Type II | | Pricing How it is billed | Credits per workspace, no seats | Credits per workspace, no seats | ## What you’d really pay Both price per workspace on credits, not per seat. Each counts credits its own way, so compare the work you need done. ### Viktor Free Up to $100 in credits Team $100/mo for 40,000 credits Unused credits Roll over Enterprise Custom Estimated Annual Cost $1,200/year The Team plan for a year, shared by the whole workspace. Viktor lists larger monthly credit amounts and top-ups on its pricing page. [Viktor pricing](https://viktor.com/pricing), checked October 19, 2026. ### Chargezen Concierge Starter $20/mo with 20,000 credits Seats No per-seat fees More credits $1 per 1,000 Texts 2¢ per message part Calls Billed as you use them Annual Cost $240/year + usage Concierge Starter is $20/month with 20,000 credits; Pro is $199/month, or $1,990/year, with 199,000 credits a month. Credits pay for the work Concierge does, like answering a customer or handling a task. More credits are $1 per 1,000. Texts are 2¢ per message part; calls are billed as you use them. No per-seat fees. [Chargezen pricing](https://chargezen.com/pricing). ## Plan your move from Viktor Check your data, billing dates and launch plan before you switch. [Talk through your move](https://chargezen.com/contact-sales) * [See Concierge](https://chargezen.com/concierge) 1. 01 ### Connect your store Connect Shopify, and Recharge if your subscriptions still run there. 2. 02 ### Add your customer channels Add website chat, your support email, a phone number, texts and WhatsApp. 3. 03 ### Bring your team in Add Concierge to Slack and install Finn on your iPhone, then hand it the jobs your team asked for in chat. 4. 04 ### Set the rules Choose what Concierge may do on its own and what waits for a teammate’s approval. ## Why brands switch to Chargezen ### Unified Platform Run AI agents, texts and email, upsells, creators and subscriptions from one place. ### AI-Powered AI agents answer customers, follow up and handle everyday busywork for your team. ### Clear Pricing See prices and usage costs, billed monthly or yearly. ## Ready to switch from Viktor? See the products, prices and setup help that fit your brand. [Get started](https://admin.chargezen.com/signup) ## Common questions ### What is the difference between Viktor and Concierge? Viktor is an AI coworker for your team in Slack, Microsoft Teams and Discord, and its own llms.txt says it is not a customer-facing support bot (checked October 19, 2026). Concierge is a set of digital employees that answer your customers by chat, phone, text, WhatsApp and email and also do work for your team, with your Shopify orders and subscriptions in hand. ### How much does Viktor cost compared with Concierge? Viktor is free to start with up to $100 in credits, and its Team plan is $100 a month for 40,000 credits shared by the whole workspace, with unused credits rolling over (checked October 19, 2026). Concierge Starter is $20 a month with 20,000 credits and Pro is $199 a month, or $1,990 a year, with 199,000 credits. Neither charges per seat, and each counts credits its own way. ### Where does Viktor lead? Viktor works in Microsoft Teams and Discord as well as Slack, connects to 9,800+ tools, and builds hosted reports (Viktor Pages) and small internal apps with their own login (Viktor Spaces). Concierge works in Slack, not Teams or Discord, and doesn’t host apps for you. ### Does Viktor work with Shopify and Recharge? Yes, for your team: Viktor lists 57 Shopify actions and 8 Recharge actions it can run when someone asks in chat (checked October 19, 2026). Concierge uses its store tools with customers as well: it looks up a customer’s order, opens a return for a teammate to approve the refund, or skips a subscriber’s next charge during the conversation.