--- title: "Concierge | Chargezen" description: "Concierge gives your brand autonomous digital employees. They answer customers on every channel and do back-office work, from reports to scheduled tasks." url: "https://chargezen.com/concierge" lang: "en" --- Canonical URL: https://chargezen.com/concierge # Hello, Concierge. Autonomous digital employees for your brand. They answer customers on every channel and do your team’s back-office work on a computer of their own. [Choose Concierge](https://admin.chargezen.com/signup?product=concierge) * Answers customers on chat, phone, text, WhatsApp and email * Runs reports, portals and spreadsheets on its own ## Your team is stuck doing work software should do. And most AI can only chat. Concierge is Chargezen’s digital employee platform for brands: AI agents that answer customers on every channel and do back-office work on a computer of their own. Without it, customers repeat themselves every time they switch from a call to a text. Behind the scenes, your team spends hours on reports, portals and spreadsheets. Chatbots answer questions and stop there. The work behind the answer still lands on your team. Concierge is different: digital employees that remember every customer and do the work themselves. Digital employees ## How Concierge works One digital employee for your customers and your team. It knows the whole story, follows your rules and finishes the job. ### It remembers everything Every customer, every channel and every conversation your team has in the shared inbox. It learns how your team works and gets better every week. ### It does the work On a computer of its own, it runs reports, works through spreadsheets, uses supplier websites and handles scheduled jobs, then hands you the result. ## One digital employee, three kinds of work Concierge talks with your customers, works alongside your team and handles the back-office jobs nobody has time for. ### Talks with your customers Answers chat, phone, text, WhatsApp and email, remembers every customer and fixes the problem within your rules. [Learn more](https://chargezen.com/concierge/features/every-channel) ### Works with your team Lives in your team inbox, takes work by chat or text, follows your playbooks and learns from every handoff. [Learn more](https://chargezen.com/concierge/features/team-inbox) ### Works on its own Runs code and spreadsheets, uses supplier websites, analyzes your store data and does scheduled jobs without being asked. [Learn more](https://chargezen.com/concierge/features/own-computer) ## Everything it can do. [See all features](https://chargezen.com/concierge/features) * [Works on its own Its own computer Runs code, crunches spreadsheets and hands you finished files.](https://chargezen.com/concierge/features/own-computer) * [Works on its own Uses the web Browses sites, downloads reports and uploads files after you approve.](https://chargezen.com/concierge/features/browser) * [Works on its own Scheduled tasks Does recurring work on a schedule and speaks up only when it matters.](https://chargezen.com/concierge/features/scheduled-tasks) * [Works with your team Learns on the job Picks up how your team works and gets better every week.](https://chargezen.com/concierge/features/learning) * [Works with your team Playbooks Follows the step-by-step methods your best people use.](https://chargezen.com/concierge/features/playbooks) * [Works with your team Works in your team inbox Shares one inbox with your team and hands off with the full story.](https://chargezen.com/concierge/features/team-inbox) * [Talks with customers Every channel Web chat, text, WhatsApp, email, Slack, Telegram and phone.](https://chargezen.com/concierge/features/every-channel) * [Talks with customers Answers the phone Talks with callers live and brings in a teammate when needed.](https://chargezen.com/concierge/features/phone-calls) * [Works on its own Answers business questions Pulls your store data, runs the numbers and shows its work.](https://chargezen.com/concierge/features/data-analysis) * [Works with your team A team of agents Give each agent a job, a channel and its own playbooks.](https://chargezen.com/concierge/features/agent-team) * [Works with your team Approvals and audit trail Asks before big moves and keeps a record of every step.](https://chargezen.com/concierge/features/approvals) * [Works on its own Works with your files Finds files in Google Drive, Dropbox, Box and OneDrive.](https://chargezen.com/concierge/features/files) * [Works with your team Inside ChatGPT and Claude Ask Concierge and run Chargezen from the AI apps you already use.](https://chargezen.com/concierge/features/chatgpt-and-claude) * [Works with your team Finn for iPhone Run calls, texts, email and your digital employees from your phone.](https://chargezen.com/concierge/ios) * [Talks with customers Squircle Launcher Chat, orders, subscriptions and rewards in one panel on your store.](https://chargezen.com/concierge/squircle-launcher) * [Talks with customers Floating Launcher A slim ask bar at the bottom of your store for quick answers.](https://chargezen.com/concierge/floating-launcher) ## A digital employee for every team. [See all use cases](https://chargezen.com/concierge/use-cases) [Customer support Answers every customer, on every channel, and fixes the problem.](https://chargezen.com/concierge/use-cases/customer-support) [Sales Replies to leads in seconds, builds quotes and follows up.](https://chargezen.com/concierge/use-cases/sales) [Marketing Finds what is working, drafts campaigns and reports results.](https://chargezen.com/concierge/use-cases/marketing) [Data analytics Answers business questions with real numbers in minutes.](https://chargezen.com/concierge/use-cases/data-analytics) [Product management Turns customer conversations into clear, ranked product insight.](https://chargezen.com/concierge/use-cases/product-management) [Operations Watches orders, fulfillment and stock, and chases what is stuck.](https://chargezen.com/concierge/use-cases/operations) [Finance Reconciles files, checks invoices and prepares the numbers.](https://chargezen.com/concierge/use-cases/finance) [Research Researches competitors and markets on the web and writes it up.](https://chargezen.com/concierge/use-cases/research) [Founders A chief of staff that briefs you daily and handles the follow-ups.](https://chargezen.com/concierge/use-cases/founders) Pricing ## No extra fee when it works Most support tools charge you extra every time their AI solves a problem. You shouldn't pay more because it's working. ### Start at $20/month. Starter includes 20,000 credits a month. Pro is $199/month with 199,000 credits. ### About a penny a reply. You pay for what Concierge does, not a fee per seat. ### Use your own AI account. Connect your own OpenAI or Anthropic account if you have one. How pricing works ### You should always know what you’ll pay. Concierge starts at $20 a month. Starter includes 20,000 credits a month and Pro includes 199,000. Phone and text charges are billed as you use them. [Start Concierge - $20/mo](https://admin.chargezen.com/signup?product=concierge) ## Your data stays safe Like everything we build, Concierge is built to keep your data and your customers safe. ### It follows your rules Your policies, playbooks and approvals decide what it can do alone. It asks before big moves and keeps a record of every step. ### Your data stays yours. Your customers, orders and conversations stay in your workspace. ### The AI follows your rules. Choose what it does alone and what it asks about first. ### Your brand stays protected. It uses only the facts and policies you approve. ## FAQ ### How much does Concierge cost? Concierge starts at $20/month. Starter includes 20,000 credits a month, and Pro is $199/month with 199,000 credits, or $1,990/year. More credits are $1 per 1,000. Phone and text charges are billed as you use them. ### Which channels does Concierge answer? Web chat, phone, text, WhatsApp, email, Slack and Telegram, with one memory of every customer across all of them. ### What can Concierge do besides answer customers? On a computer of its own, it runs reports, works through spreadsheets, uses supplier websites and handles scheduled jobs, then hands you the result. ### Does Concierge act without asking? Your policies, playbooks and approvals decide what it can do alone. It asks before big moves and keeps a record of every step. ### Do I pay per seat or per solved problem? Neither. You pay for what Concierge does, about a penny a reply, not a fee per seat, and there is no extra fee when it solves a problem. ### Can I use my own AI account? Yes. Connect your own OpenAI or Anthropic account if you have one. ### Does Concierge have an iPhone app and a launcher for my store? Yes. Finn for iPhone runs calls, texts, email and your digital employees from your phone. On your Shopify store, the Squircle Launcher puts chat, orders, subscriptions and rewards in one panel, and the Floating Launcher adds a slim ask bar for quick answers.