Canonical URL: https://chargezen.com/concierge/channels/email

Email

# Support email answered in minutes, not days.

Connect your support inbox. Concierge replies to customer emails, handles the request and can save drafts for your team to review first.

[Start Concierge](https://admin.chargezen.com/signup?product=concierge)

Seconds

to reply

One memory

across every channel

Hands off

to your team anytime

The problem

Customers expect answers wherever they reach you. When email is a separate tool with a separate memory, replies are slow and customers repeat themselves. Concierge answers email with the same knowledge, rules and tools as every other channel.

Capabilities

## What it does.

### Your inbox

Replies from your own support address.

### Review first, if you like

Keep drafts for approval before anything sends.

### Attachments

Reads the photos and files customers send.

### Spam stays out

Your spam and quarantine rules still apply.

Step by step

## How it works.

1

### Connect email

A few minutes in your Chargezen settings.

2

### Choose the agent

Pick which digital employee answers it.

3

### It answers

With your approved knowledge and rules.

4

### Your team steps in

From the same shared inbox.

Outcomes

## What you get.

### Answers in seconds

Customers get help right away, day or night.

### Your team freed up

People focus on the conversations that need them.

### Within your rules

Every action follows your policies and approvals.

## Common questions

### Can Concierge answer customers on email?

Connect your support inbox. Concierge replies to customer emails, handles the request and can save drafts for your team to review first.

### How does it work?

Connect email: A few minutes in your Chargezen settings. Choose the agent: Pick which digital employee answers it. It answers: With your approved knowledge and rules. Your team steps in: From the same shared inbox.

### Does Concierge follow my rules?

Yes. Concierge only uses the tools and data you grant, answers from information you approve, asks for approval before consequential actions and keeps a record of every step. A teammate can take over any conversation.

### How much does Concierge cost?

Concierge Starter is $20 a month with 20,000 credits. Pro is $199 a month with 199,000 credits, or $1,990 a year. Phone and text charges are billed as used, and you can connect your own OpenAI or Anthropic account.

Related

## Explore more of Concierge.

[

### Every channel

All the ways customers can reach Concierge.

](https://chargezen.com/concierge/features/every-channel)[

### Works in your team inbox

People and AI in one live inbox.

](https://chargezen.com/concierge/features/team-inbox)[

### Answers the phone

Live calls with one-tap teammate join.

](https://chargezen.com/concierge/features/phone-calls)

## Put a digital employee to work.

Concierge answers your customers, runs back-office work on its own computer and gets better every week. See it on your own store.

[Start Concierge](https://admin.chargezen.com/signup?product=concierge)[Back to Concierge](https://chargezen.com/concierge)