--- title: "AI agent for phone calls: Concierge | Chargezen" description: "Concierge answers your business number live, knows the caller and their orders, and brings in a teammate with one tap." url: "https://chargezen.com/concierge/channels/phone" lang: "en" --- Canonical URL: https://chargezen.com/concierge/channels/phone # Concierge answers your business line, day and night. Concierge answers your business number live, knows the caller and their orders, and brings in a teammate with one tap. [Start Concierge](https://admin.chargezen.com/signup?product=concierge) to reply Seconds to reply across every channel One memory across every channel to your team anytime Hands off to your team anytime The problem Phone is the channel most help desks leave out. Calls go to voicemail, live in a separate phone app and never reach the customer's history. Concierge answers on your number, and every call lands in the same thread as the customer's texts and emails. ## What it does. ### Your number A new US toll-free number, the number you already text from, or your current number ported in. ### Answered live Concierge greets callers it recognizes by name, looks up their orders and handles the request while they are on the line. ### Join, transfer or hand back Teammates listen in from Finn for iPhone or the browser, tap Join the call, transfer to someone else or hand the call back. ### Recording by your rules Each number follows your workspace policy, always records or never records. Callers hear the notice you set. ## How it works. 1. 1 ### Add a number New toll-free, your texting number, or ported in. 2. 2 ### Choose who calls it Customers, or your team on an admin line. 3. 3 ### Set recording Follow your policy, always or never. 4. 4 ### Concierge answers Every call shows up in your team inbox. ## What you get. ### One thread per customer A call, then a text, then an email, all in one conversation. ### Your team, from anywhere Join live calls from Finn for iPhone or the browser. ### A line for your team too Teammates can call an admin line to ask Concierge about the business. Those calls are never recorded. ## Put a digital employee to work. Concierge answers your customers, runs back-office work on its own computer and gets better every week. See it on your own store. [Start Concierge](https://admin.chargezen.com/signup?product=concierge) [Back to Concierge](https://chargezen.com/concierge) ## Common questions ### Can Concierge answer customers on phone calls? Concierge answers your business number live, knows the caller and their orders, and brings in a teammate with one tap. ### Can I keep my business number? Yes. You can port it in. Chargezen checks that it can move and you sign a letter of authorization. You can also get a new toll-free number or use the number you already text from. ### How does a teammate join a call? Your team is alerted on Finn for iPhone and in the browser. Listen with your microphone off, tap Join the call, and Concierge tells the caller you're here. You can transfer to a teammate or hand the call back to Concierge. ### Are calls recorded? Only as your policy allows. Each number can follow your workspace policy, always record or never record, and callers hear the recording notice you set. ### How much does Concierge cost? Concierge Starter is $20 a month with 20,000 credits. Pro is $199 a month with 199,000 credits, or $1,990 a year. Phone and text charges are billed as used, and you can connect your own OpenAI or Anthropic account. ## Explore more of Concierge. [ ### Answers the phone Live calls with one-tap teammate join.](https://chargezen.com/concierge/features/phone-calls) [ ### AI receptionist Answers your business line 24/7 and knows every caller's orders.](https://chargezen.com/concierge/use-cases/ai-receptionist) [ ### Toll-free texting Text from a toll-free number, with verification filled in and tracked.](https://chargezen.com/concierge/features/toll-free-texting) [ ### A business number Calls and texts on one US number: new, or bring your own.](https://chargezen.com/concierge/features/business-phone-number) [ ### Call recording Record by your rules, with your notice and retention.](https://chargezen.com/concierge/features/call-recording) [ ### Human handoff Hands the conversation to your team with the full story.](https://chargezen.com/concierge/features/human-handoff)