Canonical URL: https://chargezen.com/concierge/channels/sms

Text messages

# Customers text. Concierge texts back, and handles it.

Give customers a number to text for order updates, subscription changes and questions. Concierge replies in seconds and remembers every conversation.

[Start Concierge](https://admin.chargezen.com/signup?product=concierge)

Seconds

to reply

One memory

across every channel

Hands off

to your team anytime

The problem

Customers expect answers wherever they reach you. When text messages is a separate tool with a separate memory, replies are slow and customers repeat themselves. Concierge answers text messages with the same knowledge, rules and tools as every other channel.

Capabilities

## What it does.

### Your business number

Customers text the number they already know.

### Subscription changes by text

Skip, swap or pause in one message.

### Secure sign-in

Verifies the customer before account changes.

### Compliance built in

Opt-outs and sending rules are respected.

Step by step

## How it works.

1

### Connect text messages

A few minutes in your Chargezen settings.

2

### Choose the agent

Pick which digital employee answers it.

3

### It answers

With your approved knowledge and rules.

4

### Your team steps in

From the same shared inbox.

Outcomes

## What you get.

### Answers in seconds

Customers get help right away, day or night.

### Your team freed up

People focus on the conversations that need them.

### Within your rules

Every action follows your policies and approvals.

## Common questions

### Can Concierge answer customers on text messages?

Give customers a number to text for order updates, subscription changes and questions. Concierge replies in seconds and remembers every conversation.

### How does it work?

Connect text messages: A few minutes in your Chargezen settings. Choose the agent: Pick which digital employee answers it. It answers: With your approved knowledge and rules. Your team steps in: From the same shared inbox.

### Does Concierge follow my rules?

Yes. Concierge only uses the tools and data you grant, answers from information you approve, asks for approval before consequential actions and keeps a record of every step. A teammate can take over any conversation.

### How much does Concierge cost?

Concierge Starter is $20 a month with 20,000 credits. Pro is $199 a month with 199,000 credits, or $1,990 a year. Phone and text charges are billed as used, and you can connect your own OpenAI or Anthropic account.

Related

## Explore more of Concierge.

[

### Every channel

All the ways customers can reach Concierge.

](https://chargezen.com/concierge/features/every-channel)[

### Works in your team inbox

People and AI in one live inbox.

](https://chargezen.com/concierge/features/team-inbox)[

### Answers the phone

Live calls with one-tap teammate join.

](https://chargezen.com/concierge/features/phone-calls)

## Put a digital employee to work.

Concierge answers your customers, runs back-office work on its own computer and gets better every week. See it on your own store.

[Start Concierge](https://admin.chargezen.com/signup?product=concierge)[Back to Concierge](https://chargezen.com/concierge)