Canonical URL: https://chargezen.com/concierge/features

# Everything a digital employee needs to do real work.

Concierge talks with your customers, works with your team and does the work itself, on its own computer, within the rules you set.

## Does the work

[

### Its own computer

Runs code, crunches spreadsheets and hands you finished files.

](https://chargezen.com/concierge/features/own-computer)[

### Uses the web

Browses sites, downloads reports and uploads files after you approve.

](https://chargezen.com/concierge/features/browser)[

### Scheduled tasks

Does recurring work on a schedule and speaks up only when it matters.

](https://chargezen.com/concierge/features/scheduled-tasks)[

### Answers business questions

Pulls your store data, runs the numbers and shows its work.

](https://chargezen.com/concierge/features/data-analysis)[

### Works with your files

Finds files in Google Drive, Dropbox, Box and OneDrive.

](https://chargezen.com/concierge/features/files)[

### Inside ChatGPT and Claude

Ask Concierge and run Chargezen from the AI apps you already use.

](https://chargezen.com/concierge/features/chatgpt-and-claude)

## Works with your team

[

### Learns on the job

Picks up how your team works and gets better every week.

](https://chargezen.com/concierge/features/learning)[

### Playbooks

Follows the step-by-step methods your best people use.

](https://chargezen.com/concierge/features/playbooks)[

### Works in your team inbox

Shares one inbox with your team and hands off with the full story.

](https://chargezen.com/concierge/features/team-inbox)[

### A team of agents

Give each agent a job, a channel and its own playbooks.

](https://chargezen.com/concierge/features/agent-team)[

### Approvals and audit trail

Asks before big moves and keeps a record of every step.

](https://chargezen.com/concierge/features/approvals)

## Talks with your customers

[

### Every channel

Web chat, text, WhatsApp, email, Slack, Telegram and phone.

](https://chargezen.com/concierge/features/every-channel)[

### Answers the phone

Talks with callers live and brings in a teammate when needed.

](https://chargezen.com/concierge/features/phone-calls)[

### Approved answers

Answers only from the policies and facts you approve.

](https://chargezen.com/concierge/features/governed-answers)[

### Remembers every customer

One memory of every customer across every channel.

](https://chargezen.com/concierge/features/total-memory)[

### Rules plus history

Every reply follows your rules and knows the customer.

](https://chargezen.com/concierge/features/context-sandwich)[

### Gets things done

Refunds, order changes and subscription updates, handled.

](https://chargezen.com/concierge/features/active-resolutions)[

### Back-office work

Finishes the work behind the answer for your team.

](https://chargezen.com/concierge/features/back-office-agents)[

### Human handoff

Brings in a person, with the full story, when it matters.

](https://chargezen.com/concierge/features/human-handoff)

## Channels

[

### Website chat

Add Concierge to your store as a chat window or launcher.

](https://chargezen.com/concierge/channels/website-chat)[

### Email

Connect your support inbox.

](https://chargezen.com/concierge/channels/email)[

### Text messages

Give customers a number to text for order updates, subscription changes and questions.

](https://chargezen.com/concierge/channels/sms)[

### WhatsApp

Connect your WhatsApp Business number.

](https://chargezen.com/concierge/channels/whatsapp)[

### Slack

Add Concierge to your Slack channels.

](https://chargezen.com/concierge/channels/slack)[

### Telegram

Connect a Telegram bot and Concierge answers customers there, with the same memory, rules and tools as every other channel.

](https://chargezen.com/concierge/channels/telegram)

## Trust and integrations

[

### Trust and privacy

Scoped access, approvals, private learning and a full record.

](https://chargezen.com/concierge/features/trust-and-privacy)[

### Integrations

Shopify, Recharge, your files, Slack, WhatsApp, ChatGPT, Claude and more.

](https://chargezen.com/concierge/integrations)[

### Industries

Built for beauty, wellness, food, apparel, pets and more.

](https://chargezen.com/concierge/industries)

## Put a digital employee to work.

See Concierge answer customers and run back-office work on your own store.

[Start Concierge](https://admin.chargezen.com/signup?product=concierge)[Back to Concierge](https://chargezen.com/concierge)