Canonical URL: https://chargezen.com/concierge/features/active-resolutions

Gets things done

# Not just a reply. A fix.

Concierge can act within your rules: update records, pass work along, change subscriptions, prepare refunds and finish the job.

[Start Concierge](https://admin.chargezen.com/signup?product=concierge)

Reply

then resolve

Rules

before action

Closed

loops

The problem

A polished answer is still unfinished if the customer has to wait for someone else to do the work. Concierge goes from understanding the problem to fixing it, within the limits your brand sets.

Capabilities

## What it does.

### Subscription changes

Pause, cancel, update, or route subscription requests according to policy.

### Refund and replacement paths

Prepare or execute resolution steps when the request fits your rules.

### Record updates

Writes notes, updates records and keeps the rest of your team in the loop.

### Hands off when a person should decide

When action requires a person, Concierge routes the case with the reason already clear.

Step by step

## How it works.

1

### Understand the goal

Concierge determines what the customer is trying to complete.

2

### Check the rules

Eligibility, policy limits, account state, and risk are reviewed before action.

3

### Take or prepare action

Concierge updates records, starts automations, or gets the step ready for a person.

4

### Confirm the outcome

The customer gets a clear close, and the record reflects what changed.

Outcomes

## What you get.

### Faster closure

More requests end in resolution, not another internal task.

### Stays within your rules

Every action is checked against your rules before anything changes.

### Cleaner records

The service history reflects the answer and the action.

## Common questions

### Can Concierge actually fix customer problems?

Concierge can act within your rules: update records, pass work along, change subscriptions, prepare refunds and finish the job.

### How does it work?

Understand the goal: Concierge determines what the customer is trying to complete. Check the rules: Eligibility, policy limits, account state, and risk are reviewed before action. Take or prepare action: Concierge updates records, starts automations, or gets the step ready for a person. Confirm the outcome: The customer gets a clear close, and the record reflects what changed.

### Does Concierge follow my rules?

Yes. Concierge only uses the tools and data you grant, answers from information you approve, asks for approval before consequential actions and keeps a record of every step. A teammate can take over any conversation.

### How much does Concierge cost?

Concierge Starter is $20 a month with 20,000 credits. Pro is $199 a month with 199,000 credits, or $1,990 a year. Phone and text charges are billed as used, and you can connect your own OpenAI or Anthropic account.

Related

## Explore more of Concierge.

[

### Approved answers

Only acts within rules you set.

](https://chargezen.com/concierge/features/governed-answers)[

### Rules plus history

Picks the right next step from your rules and the customer's situation.

](https://chargezen.com/concierge/features/context-sandwich)[

### Back-office Agents

Give admins a calm way to finish the work behind the answer.

](https://chargezen.com/concierge/features/back-office-agents)

## Put a digital employee to work.

Concierge answers your customers, runs back-office work on its own computer and gets better every week. See it on your own store.

[Start Concierge](https://admin.chargezen.com/signup?product=concierge)[Back to Concierge](https://chargezen.com/concierge)