Canonical URL: https://chargezen.com/concierge/features/approvals

Approvals and audit trail

# Autonomous, but never out of bounds.

Concierge asks before anything consequential, checks its own work against real evidence before saying it is done, and keeps a record of every step. You decide how much it can do on its own.

[Start Concierge](https://admin.chargezen.com/signup?product=concierge)

Asks

before consequential actions

Checks

its work against evidence

Records

every step it takes

The problem

Letting AI act on its own is only useful if you can trust it. That means it asks before big moves, it does not claim something happened without proof, and you can see exactly what it did. Concierge is built that way from the ground up.

Capabilities

## What it does.

### Approvals you control

Refunds, uploads and other big moves wait for a yes from the right person.

### Proof before "done"

Concierge checks real results before it reports success, and says plainly what is unfinished.

### A record of every step

See what it looked at, what it did and why.

### Honest partial results

If part of a job fails, it keeps what worked and tells you what did not.

Step by step

## How it works.

1

### Set the rules

Choose what each agent can do alone and what needs approval.

2

### It asks when needed

You get a clear request with exactly what will happen.

3

### It verifies the result

Success is confirmed with evidence, not assumed.

4

### You review anytime

Every step is on the record.

Outcomes

## What you get.

### Safe autonomy

Let it work on its own without losing control.

### No false "done"

It never claims work it cannot prove.

### Full visibility

Answer "what happened?" in seconds.

## Common questions

### Does Concierge ask before taking actions?

Concierge asks before anything consequential, checks its own work against real evidence before saying it is done, and keeps a record of every step. You decide how much it can do on its own.

### How does it work?

Set the rules: Choose what each agent can do alone and what needs approval. It asks when needed: You get a clear request with exactly what will happen. It verifies the result: Success is confirmed with evidence, not assumed. You review anytime: Every step is on the record.

### Does Concierge follow my rules?

Yes. Concierge only uses the tools and data you grant, answers from information you approve, asks for approval before consequential actions and keeps a record of every step. A teammate can take over any conversation.

### How much does Concierge cost?

Concierge Starter is $20 a month with 20,000 credits. Pro is $199 a month with 199,000 credits, or $1,990 a year. Phone and text charges are billed as used, and you can connect your own OpenAI or Anthropic account.

Related

## Explore more of Concierge.

[

### A team of agents

Give each agent a job, a channel and its own playbooks.

](https://chargezen.com/concierge/features/agent-team)[

### Uses the web

Browses sites, downloads reports and uploads files after you approve.

](https://chargezen.com/concierge/features/browser)[

### Learns on the job

Picks up how your team works and gets better every week.

](https://chargezen.com/concierge/features/learning)

## Put a digital employee to work.

Concierge answers your customers, runs back-office work on its own computer and gets better every week. See it on your own store.

[Start Concierge](https://admin.chargezen.com/signup?product=concierge)[Back to Concierge](https://chargezen.com/concierge)