Canonical URL: https://chargezen.com/concierge/features/back-office-agents

Back-office agents

# Work gets done, quietly.

Concierge gives your team one place to ask for, check and finish the work behind every customer request.

[Start Concierge](https://admin.chargezen.com/signup?product=concierge)

Ask

in plain language

Inspect

with full context

Act

inside your rules

The problem

Service does not end at the reply. Someone still has to check the order, update the record, write the note, prepare the refund, route the exception, and make sure the customer sees the promise kept. Back-office agents help your team move that work through the business without losing the thread.

Capabilities

## What it does.

### Plain-language work

Ask Concierge to look into an issue, prepare a change, summarize a case, or move a task forward.

### Everything in view

Orders, subscriptions, customer history, policies and inboxes in one place before anything is done.

### Prepared actions

Concierge can draft updates, prepare refunds, pass along special cases, write notes and set up follow-ups.

### Built-in control

Permissions, approvals, an activity history and your rules keep sensitive work in the right hands.

Step by step

## How it works.

1

### Name the task

Someone on your team asks in everyday words, from an order problem to tidying up an automation.

2

### Gather the facts

Concierge brings the customer's story, your rules and the related messages into one view.

3

### Prepare the move

The next step is drafted, checked, passed along or set up for approval.

4

### Close the loop

The record is updated, the team stays aligned, and the customer promise is easier to keep.

Outcomes

## What you get.

### Less busywork

Teams spend less time copying, searching, rewriting, and switching tools.

### Calmer days

Sensitive work moves with the full story, the right permissions and a clear record.

### A clearer day

Admins can see what happened, what matters, and what should happen next.

## Common questions

### Can Concierge help with back-office work?

Concierge gives your team one place to ask for, check and finish the work behind every customer request.

### How does it work?

Name the task: Someone on your team asks in everyday words, from an order problem to tidying up an automation. Gather the facts: Concierge brings the customer's story, your rules and the related messages into one view. Prepare the move: The next step is drafted, checked, passed along or set up for approval. Close the loop: The record is updated, the team stays aligned, and the customer promise is easier to keep.

### Does Concierge follow my rules?

Yes. Concierge only uses the tools and data you grant, answers from information you approve, asks for approval before consequential actions and keeps a record of every step. A teammate can take over any conversation.

### How much does Concierge cost?

Concierge Starter is $20 a month with 20,000 credits. Pro is $199 a month with 199,000 credits, or $1,990 a year. Phone and text charges are billed as used, and you can connect your own OpenAI or Anthropic account.

Related

## Explore more of Concierge.

[

### Gets things done

Uses what it knows to fix the problem, within your rules.

](https://chargezen.com/concierge/features/active-resolutions)[

### Remembers every customer

Start every task with the full customer story.

](https://chargezen.com/concierge/features/total-memory)[

### Human Handoff

Brings in a person, with the full story, when it matters.

](https://chargezen.com/concierge/features/human-handoff)

## Put a digital employee to work.

Concierge answers your customers, runs back-office work on its own computer and gets better every week. See it on your own store.

[Start Concierge](https://admin.chargezen.com/signup?product=concierge)[Back to Concierge](https://chargezen.com/concierge)