--- title: "Bring your business number to Chargezen" description: "Move your local or toll-free US number to Chargezen. Sign the letter in the app, upload an invoice, pick a port date and keep texting while it moves." url: "https://chargezen.com/concierge/features/bring-your-number" lang: "en" --- Canonical URL: https://chargezen.com/concierge/features/bring-your-number # Keep the number your customers already know. Move your local or toll-free number from TextMagic, Attentive, Postscript, Klaviyo, Twilio or another provider. You sign the letter of authorization, upload an invoice and track the move in Chargezen, and a toll-free number starts texting through Chargezen before the move is finished. [Start Concierge](https://admin.chargezen.com/signup?product=concierge) before you fill in a thing Checked before you fill in a thing in the app, with your typed name Signed in the app, with your typed name for toll-free numbers Texting first for toll-free numbers The problem Your number is on your packaging, your website and years of order emails. Getting a new one means customers call and text a number nobody answers. Moving it is mostly paperwork, and one detail that doesn't match your old account sends the whole request back. Chargezen checks the number first, fills in the paperwork with you and shows you exactly what to fix if the carrier says no. ## What it does. ### Know before you start Type the number and Chargezen checks whether it can move, whether it can text, and whether it's local or toll-free. If it can't move, you see why. ### Sign in the app Chargezen fills the carrier's letter of authorization with your details. Read it, type your name to sign and upload your latest invoice as a PDF. ### Toll-free texts first Confirm a code texted to your toll-free number and its texting moves to Chargezen while calls keep ringing at your old provider until the port date. ### A port date you choose Pick a date and Chargezen books the earliest date the carriers allow on or after it. The confirmed date shows on the number's row. ## How it works. 1. 1 ### Check the number Enter it and choose where it is today. The check runs as soon as you type 10 digits. 2. 2 ### Enter your account details Business name, authorized person and service address, exactly as on your invoice. Local numbers also need the account number, port-out PIN and billing phone number. 3. 3 ### Sign the letter Read the prefilled letter of authorization, type your full name and confirm you're allowed to move the number. 4. 4 ### Upload an invoice Your latest invoice from the current provider, as a PDF from the last 30 days. 5. 5 ### Confirm it's yours Toll-free only: Chargezen texts a code to the number, it shows up at your current provider, and you enter it here. 6. 6 ### Pick a date and who answers Choose the port date, and whether Concierge answers calls or nobody does. Then submit the move. ## What you get. ### No new number to announce Customers keep calling and texting the number they already have. ### Fewer rejected moves If the carrier sends the move back, Chargezen opens the step that fixes it, so you can correct it and resubmit. ### Answered from day one Choose "Concierge answers calls" and the number is set up for your digital employee when it arrives. ## Put a digital employee to work. Concierge answers your customers, runs back-office work on its own computer and gets better every week. See it on your own store. [Start Concierge](https://admin.chargezen.com/signup?product=concierge) [Back to Concierge](https://chargezen.com/concierge) ## Common questions ### Which numbers can I bring? US numbers (+1), local or toll-free, that can send texts. Short codes, the 5- and 6-digit numbers many texting tools send from, can't move. A local number also needs an approved 10DLC registration in Chargezen first, so it can text the moment it arrives. ### What do I need from my current provider? Your latest invoice as a PDF, and the business name and service address exactly as they appear on it. For a local number you also need the account number, the port-out PIN and the billing phone number. For a toll-free number you need to be able to read texts sent to it at your current provider, because Chargezen texts it a code. ### How long does it take? The earliest port date you can choose is 5 business days out, and the carriers confirm the exact time. For a toll-free number, texting usually moves in about 3 business days, before the port date. ### What happens if the carrier rejects the move? The number shows Needs attention with the carrier's reason. Click Fix and Chargezen opens the step that needs a change, such as your details, the signature or the invoice. Then resubmit. ### When can I close my old account? Only after Chargezen shows the number as Moved. Closing your old account earlier can release the number, and it can't be recovered. ### Can I cancel a move? Yes, until texting is live in Chargezen or the port date is confirmed. The number then stays with your current provider. ### How much does Concierge cost? Concierge Starter is $20 a month with 20,000 credits. Pro is $199 a month with 199,000 credits, or $1,990 a year. Phone and text charges are billed as used, and you can connect your own OpenAI or Anthropic account. ## Explore more of Concierge. [ ### A business number One toll-free or local number for calls and texts, or bring your own.](https://chargezen.com/concierge/features/business-phone-number) [ ### Answers the phone Talks with callers live and brings in a teammate when needed.](https://chargezen.com/concierge/features/phone-calls) [ ### Call recordings by your rules Record only where your policy says, after callers hear your notice.](https://chargezen.com/concierge/features/call-recording) [ ### Guide: bring your number Docs: move your number step by step, from check to port date.](https://chargezen.com/docs/concierge/phone/bring-your-number) [ ### Moving from another provider Docs: what to get from TextMagic, Twilio, Google Voice, your mobile carrier and more.](https://chargezen.com/docs/concierge/porting) [ ### Phone Concierge answers your business line, and your team joins in one tap.](https://chargezen.com/concierge/channels/phone) [ ### Toll-free texting Text from a toll-free number, with verification filled in and tracked.](https://chargezen.com/concierge/features/toll-free-texting) [ ### How to port a phone number Guide: what you need, how long it takes and what happens on port day.](https://chargezen.com/blog/how-to-port-a-phone-number) [ ### Number porting Glossary: how a phone number moves to a new provider, step by step.](https://chargezen.com/glossary/number-porting) [ ### Letter of authorization Glossary: the form that lets a new provider move your number.](https://chargezen.com/glossary/letter-of-authorization) [ ### FOC date Glossary: the date the carriers confirm your number will move.](https://chargezen.com/glossary/foc-date)