--- title: "Business call recording with consent and notice | Chargezen" description: "Record business calls only where your policy allows. Callers hear your notice first, consent is saved with each recording, and you set retention." url: "https://chargezen.com/concierge/features/call-recording" lang: "en" --- Canonical URL: https://chargezen.com/concierge/features/call-recording # Record the calls you should. Skip the ones you shouldn't. Set one recording policy for your workspace and a mode for each number. Recorded calls always start with your notice, the consent setting is saved with every recording, and recordings are kept only as long as you say, unless you place a legal hold. [Start Concierge](https://admin.chargezen.com/signup?product=concierge) before any recording starts Notice first before any recording starts days you keep recordings 1 to 3,650 days you keep recordings every playback and download Logged every playback and download The problem Recording calls helps you settle disputes, train your team and check what your AI said. But record without telling callers and you can break the law. Record everything forever and you hold data you never needed. Concierge records only by your rules, and tells callers first. ## What it does. ### Record or don't record Choose separately for inbound calls, outbound calls and website voice. Set any number to follow the policy, always record or never record. ### Your notice, read first Concierge reads your recording notice word for word before its first line. Recording starts only after the whole notice has played. ### Consent saved with each call Choose one-party, two-party or by-jurisdiction consent. The setting is saved with each recording, along with when the notice finished playing. ### Retention and legal hold Recordings are deleted after the days you set. A legal hold keeps a recording past its date until you lift it. ## How it works. 1. 1 ### Write your notice For example: "This call is recorded for quality and training." 2. 2 ### Set the policy Choose what to record, your consent mode and how long to keep recordings. 3. 3 ### Callers hear it first On a recorded call, the notice plays in full before recording begins. 4. 4 ### Review with a reason Permitted teammates play or download a recording after giving a reason, and every access is logged. ## What you get. ### No surprise recordings A call is never recorded until the caller has heard your notice. ### A record of who listened Every playback, download and hold change is logged with its reason. ### Nothing kept by accident Old recordings are deleted on schedule, except the ones you hold. ## Put a digital employee to work. Concierge answers your customers, runs back-office work on its own computer and gets better every week. See it on your own store. [Start Concierge](https://admin.chargezen.com/signup?product=concierge) [Back to Concierge](https://chargezen.com/concierge) ## Common questions ### What is one-party and two-party consent? In the US, some states let a call be recorded when one person on the call agrees, which can be your own business. Others, often called two-party or all-party states, need everyone on the call to agree. A clear notice at the start of the call, where staying on the line means agreeing, is a common way businesses handle this. This is general information, not legal advice. Check the rules that apply to you and your callers. ### What does the consent setting do? You choose none, one-party, two-party or by jurisdiction, and Chargezen saves that choice with each recording, together with the time your notice finished playing. Either way, a call is recorded only after the caller has heard your notice in full. ### Can I record some calls and not others? Yes. The workspace policy sets inbound calls, outbound calls and website voice separately. Each phone number can follow the policy, always record or never record. A number set to always record still plays your notice first. ### Who can listen to or download recordings? Only teammates whose role allows it. Playback and download each ask for a reason, links expire quickly, and every access is recorded in the log. ### How long are recordings kept? You set it, from 1 to 3,650 days. Recordings past their date are deleted automatically each day. A recording under legal hold is never deleted until the hold is lifted. ### How much does Concierge cost? Concierge Starter is $20 a month with 20,000 credits. Pro is $199 a month with 199,000 credits, or $1,990 a year. Phone and text charges are billed as used, and you can connect your own OpenAI or Anthropic account. ## Explore more of Concierge. [ ### Answers the phone Talks with callers live and brings in a teammate when needed.](https://chargezen.com/concierge/features/phone-calls) [ ### A business number One toll-free or local number for calls and texts, or bring your own.](https://chargezen.com/concierge/features/business-phone-number) [ ### Approvals and audit trail Asks before big moves and keeps a record of every step.](https://chargezen.com/concierge/features/approvals) [ ### Phone channel How Concierge answers on your business number.](https://chargezen.com/concierge/channels/phone) [ ### Trust and privacy Scoped access, approvals, private learning and a full record.](https://chargezen.com/concierge/features/trust-and-privacy) [ ### TCPA Glossary: the US law on calling and texting consumers.](https://chargezen.com/glossary/tcpa-telephone-consumer-protection-act)