Canonical URL: https://chargezen.com/concierge/features/every-channel

Every channel

# Wherever people reach you, it answers.

Website chat, text messages, WhatsApp, email, Slack, Telegram and phone calls all run through the same digital employee, with one memory of every customer.

[Start Concierge](https://admin.chargezen.com/signup?product=concierge)

7

channels, one employee

One

memory of every customer

Yours

choose which agent runs each one

The problem

Customers call, then text, then email. Your team works in Slack. Every channel usually means another tool and another blank memory. Concierge answers on all of them with one memory, so nobody has to repeat themselves.

Capabilities

## What it does.

### Website chat

A chat window on your store that knows the customer and their orders.

### Text and WhatsApp

Answers texts and WhatsApp messages, including photos customers send.

### Email

Replies from your support inbox, with an approval step if you want to review drafts.

### Phone, Slack and Telegram

Talks with callers live and works in your team's Slack and Telegram.

Step by step

## How it works.

1

### Connect a channel

Add your chat window, phone number, WhatsApp, inbox or Slack.

2

### Pick the agent

Choose which digital employee answers that channel.

3

### It answers

Same rules, same memory, whatever the channel.

4

### Switch freely

Customers can move from a call to a text without starting over.

Outcomes

## What you get.

### Fast everywhere

Quick answers on every channel, day and night.

### One memory

What was said on the phone is known in email.

### Fewer tools

One employee instead of a bot per channel.

## Common questions

### Which channels does Concierge support?

Website chat, text messages, WhatsApp, email, Slack, Telegram and phone calls all run through the same digital employee, with one memory of every customer.

### How does it work?

Connect a channel: Add your chat window, phone number, WhatsApp, inbox or Slack. Pick the agent: Choose which digital employee answers that channel. It answers: Same rules, same memory, whatever the channel. Switch freely: Customers can move from a call to a text without starting over.

### Does Concierge follow my rules?

Yes. Concierge only uses the tools and data you grant, answers from information you approve, asks for approval before consequential actions and keeps a record of every step. A teammate can take over any conversation.

### How much does Concierge cost?

Concierge Starter is $20 a month with 20,000 credits. Pro is $199 a month with 199,000 credits, or $1,990 a year. Phone and text charges are billed as used, and you can connect your own OpenAI or Anthropic account.

Related

## Explore more of Concierge.

[

### Answers the phone

Talks with callers live and brings in a teammate when needed.

](https://chargezen.com/concierge/features/phone-calls)[

### Works in your team inbox

Shares one inbox with your team and hands off with the full story.

](https://chargezen.com/concierge/features/team-inbox)[

### A team of agents

Give each agent a job, a channel and its own playbooks.

](https://chargezen.com/concierge/features/agent-team)

## Put a digital employee to work.

Concierge answers your customers, runs back-office work on its own computer and gets better every week. See it on your own store.

[Start Concierge](https://admin.chargezen.com/signup?product=concierge)[Back to Concierge](https://chargezen.com/concierge)