Canonical URL: https://chargezen.com/concierge/features/learning Learns on the job # It learns how your team works, and gets better every week. When a teammate steps in, Concierge notes how they handled it. When a job goes well, it writes down the approach. Next time, it already knows. You can see, edit or forget anything it has learned. [Start Concierge](https://admin.chargezen.com/signup?product=concierge) Learns from every teammate handoff Remembers what worked last time Private no customer personal data kept The problem Most AI is exactly as good on day 100 as it was on day one. Your team keeps correcting the same mistakes and explaining the same exceptions. Concierge learns from those moments, so the corrections stick and your team stops repeating itself. Capabilities ## What it does. ### Learns from your team When a teammate takes over a conversation, Concierge writes down how they handled it, like "for damaged items, the team asks for a photo." ### Keeps a work journal After a job succeeds, it notes the approach so similar work goes faster next time. ### Checks before it learns A practice seen in one case waits until another customer's case confirms it, or a teammate approves it. ### You can see everything Review, edit or forget what it has learned. Forgotten means gone from future work. Step by step ## How it works. 1 ### Your team works normally Teammates answer, take over conversations and correct Concierge when needed. 2 ### It notices the lesson Concierge writes down the general practice, never the customer's personal details. 3 ### It confirms the lesson Lessons that customers will see wait for a second case or a teammate's approval. 4 ### It uses it next time The next similar conversation or task starts with what it learned. Outcomes ## What you get. ### Fewer repeat corrections Teach it once and it stays taught. ### Better every week Answers and work get sharper the more your team uses it. ### Privacy kept It learns how your business works, not who your customers are. ## Common questions ### Does Concierge learn and improve over time? When a teammate steps in, Concierge notes how they handled it. When a job goes well, it writes down the approach. Next time, it already knows. You can see, edit or forget anything it has learned. ### How does it work? Your team works normally: Teammates answer, take over conversations and correct Concierge when needed. It notices the lesson: Concierge writes down the general practice, never the customer's personal details. It confirms the lesson: Lessons that customers will see wait for a second case or a teammate's approval. It uses it next time: The next similar conversation or task starts with what it learned. ### Does Concierge follow my rules? Yes. Concierge only uses the tools and data you grant, answers from information you approve, asks for approval before consequential actions and keeps a record of every step. A teammate can take over any conversation. ### How much does Concierge cost? Concierge Starter is $20 a month with 20,000 credits. Pro is $199 a month with 199,000 credits, or $1,990 a year. Phone and text charges are billed as used, and you can connect your own OpenAI or Anthropic account. Related ## Explore more of Concierge. [ ### Playbooks Follows the step-by-step methods your best people use. ](https://chargezen.com/concierge/features/playbooks)[ ### Works in your team inbox Shares one inbox with your team and hands off with the full story. ](https://chargezen.com/concierge/features/team-inbox)[ ### Approvals and audit trail Asks before big moves and keeps a record of every step. ](https://chargezen.com/concierge/features/approvals) ## Put a digital employee to work. Concierge answers your customers, runs back-office work on its own computer and gets better every week. See it on your own store. [Start Concierge](https://admin.chargezen.com/signup?product=concierge)[Back to Concierge](https://chargezen.com/concierge)