Canonical URL: https://chargezen.com/concierge/features/team-inbox

Works in your team inbox

# One inbox for your team and your digital employees.

Concierge works in the same shared inbox as your team. It answers what it can, hands off what it should, and every teammate sees the full story live, as it happens.

[Start Concierge](https://admin.chargezen.com/signup?product=concierge)

Live

updates as conversations move

One click

for a teammate to take over

Shared

history for every customer

The problem

When AI lives in a separate tool, your team is blind to what it said, customers repeat themselves at every handoff, and nobody can tell who owns what. Concierge works inside your team inbox, so people and AI see the same conversation and the same customer.

Capabilities

## What it does.

### One shared inbox

Chats, texts, WhatsApp, email and calls from customers, together with your team's replies.

### Clean handoffs

When a person is needed, Concierge asks for a handoff and your teammate gets the whole story.

### Live for everyone

New messages and Concierge's progress show up instantly for the whole team.

### Talk to it like a teammate

Message Concierge directly or in a group chat with colleagues to hand it work.

Step by step

## How it works.

1

### Conversations arrive

Every channel lands in one inbox your team already uses.

2

### Concierge answers

It handles what it can within your rules and shows its work.

3

### A teammate steps in

Sensitive or tricky cases go to a person, with context attached.

4

### It learns the lesson

How your team resolved it shapes how Concierge handles the next one.

Outcomes

## What you get.

### No blind spots

Everyone sees what the AI said and did.

### No repeating

Customers never start over when a person joins.

### A team that improves

Every handoff makes Concierge better.

## Common questions

### How does Concierge work with my support team?

Concierge works in the same shared inbox as your team. It answers what it can, hands off what it should, and every teammate sees the full story live, as it happens.

### How does it work?

Conversations arrive: Every channel lands in one inbox your team already uses. Concierge answers: It handles what it can within your rules and shows its work. A teammate steps in: Sensitive or tricky cases go to a person, with context attached. It learns the lesson: How your team resolved it shapes how Concierge handles the next one.

### Does Concierge follow my rules?

Yes. Concierge only uses the tools and data you grant, answers from information you approve, asks for approval before consequential actions and keeps a record of every step. A teammate can take over any conversation.

### How much does Concierge cost?

Concierge Starter is $20 a month with 20,000 credits. Pro is $199 a month with 199,000 credits, or $1,990 a year. Phone and text charges are billed as used, and you can connect your own OpenAI or Anthropic account.

Related

## Explore more of Concierge.

[

### Every channel

Web chat, text, WhatsApp, email, Slack, Telegram and phone.

](https://chargezen.com/concierge/features/every-channel)[

### Answers the phone

Talks with callers live and brings in a teammate when needed.

](https://chargezen.com/concierge/features/phone-calls)[

### Learns on the job

Picks up how your team works and gets better every week.

](https://chargezen.com/concierge/features/learning)

## Put a digital employee to work.

Concierge answers your customers, runs back-office work on its own computer and gets better every week. See it on your own store.

[Start Concierge](https://admin.chargezen.com/signup?product=concierge)[Back to Concierge](https://chargezen.com/concierge)