--- title: "Toll-free texting with verification handled | Chargezen" description: "Text customers from a toll-free number. Chargezen fills in the toll-free verification request from your store details, submits it and tracks it for you." url: "https://chargezen.com/concierge/features/toll-free-texting" lang: "en" --- Canonical URL: https://chargezen.com/concierge/features/toll-free-texting # Text customers from a toll-free number. We handle the verification. Carriers ask every business that texts from a toll-free number to get verified. Chargezen fills in the request from your store details, submits it for you and tracks it until it's approved. [Start Concierge](https://admin.chargezen.com/signup?product=concierge) our default texting number Toll-free our default texting number from your store details Filled in from your store details until it's approved Tracked until it's approved The problem Carriers can block texts from toll-free numbers that aren't verified. The request asks for your business address, a contact, what you send, sample messages, how customers opt in, and links to your privacy policy and terms. Get one part wrong and you start over. Chargezen gathers it for you and keeps watch on the answer. ## What Chargezen handles for you. ### A toll-free number Pick a new US toll-free number in Chargezen. Concierge can answer calls on the same number. ### Filled in from your store Your business name, website and privacy policy and terms links come from your store. You add an address and a contact. ### Checked before it's sent Chargezen checks your privacy policy link, help and opt-out replies, opt-in wording and quiet hours before it submits. ### Status you can see Pending, approved, rejected or expired, updated as the carrier answers. Check again any time. ## From sign-up to verified. 1. 1 ### Add your business details Privacy policy, help and opt-out replies, and opt-in wording. 2. 2 ### Add a verification contact A name, email, phone and business address. 3. 3 ### Choose a toll-free number From the US toll-free numbers available. 4. 4 ### Chargezen submits and tracks it You see the status change on the number. ## What you get. ### No forms to learn Chargezen knows what the request needs and fills in most of it. ### Opt-outs respected STOP and similar replies opt customers out, and opted-out numbers are never texted. ### One number for texts and calls Customers text and call the same number, and Concierge answers both. ## Put a digital employee to work. Concierge answers your customers, runs back-office work on its own computer and gets better every week. See it on your own store. [Start Concierge](https://admin.chargezen.com/signup?product=concierge) [Back to Concierge](https://chargezen.com/concierge) ## Common questions ### What is toll-free verification? It's the review carriers require before a business texts from a toll-free number. You describe your business, what you send and how customers agree to get your texts, and the request is approved or rejected. ### What does the request ask for? Your business name, website, address and a contact person, how many texts you expect to send, what kind of messages they are, a sample message, how customers opt in, and links to your privacy policy and terms. Chargezen fills in what it already knows from your store. ### Do I need 10DLC for a toll-free number? No. 10DLC registration is for local 10-digit numbers. If you text from a local number instead, Chargezen registers your 10DLC brand and campaign. ### Can I bring my own toll-free number? Yes. You can port it in, and a toll-free number can start texting through Chargezen before the port finishes. ### How much does Concierge cost? Concierge Starter is $20 a month with 20,000 credits. Pro is $199 a month with 199,000 credits, or $1,990 a year. Phone and text charges are billed as used, and you can connect your own OpenAI or Anthropic account. ## More on texting and calls. [ ### Text messages Customers text. Concierge texts back, and handles it.](https://chargezen.com/concierge/channels/sms) [ ### Phone Concierge answers your business line, and your team joins in one tap.](https://chargezen.com/concierge/channels/phone) [ ### AI receptionist Answers your business line 24/7 and knows every caller's orders.](https://chargezen.com/concierge/use-cases/ai-receptionist) [ ### What is a toll-free number? Glossary: toll-free numbers and how businesses use them for texts and calls.](https://chargezen.com/glossary/toll-free-number) [ ### What is 10DLC? Glossary: the registration local 10-digit numbers need for business texting.](https://chargezen.com/glossary/10dlc-10-digit-long-code) [ ### What is an SMS opt-out? Glossary: how customers stop texts, and what a sender has to honor.](https://chargezen.com/glossary/sms-opt-out)