Canonical URL: https://chargezen.com/concierge/features/total-memory

Remembers every customer

# Every conversation, remembered.

Concierge carries the customer’s story across voice, SMS, WhatsApp, email, and chat, so every answer starts with what already happened.

[Start Concierge](https://admin.chargezen.com/signup?product=concierge)

One

customer story

Every

service channel

Less

repetition

The problem

Repeating the same issue is the moment customers start to feel invisible. Concierge remembers the story behind the request: who the customer is, what they bought, what they asked before, and what was already promised.

Capabilities

## What it does.

### Picks up where you left off

A voice call can follow an email. A WhatsApp reply can pick up an SMS thread. The customer does not start over.

### One profile on every channel

Who they are, past messages, orders and preferences follow them across channels.

### Resolution history

Past refunds, subscription changes, replacements, and escalations inform the next answer.

### Your team sees the story

When people step in, they see the customer story before they respond.

Step by step

## How it works.

1

### Identify the customer

Concierge matches the person to the right profile, channel, and account context.

2

### Assemble the story

Recent messages, order details, service history, and preferences are brought into view.

3

### Answer with memory

The response reflects what the customer already shared and what your brand already did.

4

### Saves the outcome

What happened is saved to the customer's record for next time.

Outcomes

## What you get.

### Customers feel known

They do not have to prove the same facts in every channel.

### Channels stay aligned

Every channel works from the same customer record.

### Teams move faster

People spend less time reconstructing history and more time helping.

## Common questions

### Does Concierge remember past conversations?

Concierge carries the customer’s story across voice, SMS, WhatsApp, email, and chat, so every answer starts with what already happened.

### How does it work?

Identify the customer: Concierge matches the person to the right profile, channel, and account context. Assemble the story: Recent messages, order details, service history, and preferences are brought into view. Answer with memory: The response reflects what the customer already shared and what your brand already did. Saves the outcome: What happened is saved to the customer's record for next time.

### Does Concierge follow my rules?

Yes. Concierge only uses the tools and data you grant, answers from information you approve, asks for approval before consequential actions and keeps a record of every step. A teammate can take over any conversation.

### How much does Concierge cost?

Concierge Starter is $20 a month with 20,000 credits. Pro is $199 a month with 199,000 credits, or $1,990 a year. Phone and text charges are billed as used, and you can connect your own OpenAI or Anthropic account.

Related

## Explore more of Concierge.

[

### Rules plus history

Use history and rules together for every response.

](https://chargezen.com/concierge/features/context-sandwich)[

### Human Handoff

Give teams context before they join the conversation.

](https://chargezen.com/concierge/features/human-handoff)[

### Gets things done

Turn customer memory into the next right step.

](https://chargezen.com/concierge/features/active-resolutions)

## Put a digital employee to work.

Concierge answers your customers, runs back-office work on its own computer and gets better every week. See it on your own store.

[Start Concierge](https://admin.chargezen.com/signup?product=concierge)[Back to Concierge](https://chargezen.com/concierge)