Canonical URL: https://chargezen.com/concierge/features/trust-and-privacy

Trust and privacy

# AI you can trust with your customers.

Concierge only acts within the access you grant, asks before consequential moves, keeps customer personal data out of what it learns and keeps a record of every step.

[Start Concierge](https://admin.chargezen.com/signup?product=concierge)

Scoped

access per agent

Private

learning, no customer data

Recorded

every step it takes

The problem

Giving AI access to your customers and systems is a big decision. You need to know what it can touch, that it will not make things up, and that you can see exactly what it did.

Capabilities

## What it does.

### Only the access you grant

Each agent gets the tools, channels and data its job needs, nothing more.

### Approvals

Refunds, uploads and other big moves wait for the right person.

### Proof before "done"

It checks real results before reporting success.

### Private learning

It learns how your business works, never who your customers are.

Step by step

## How it works.

1

### Set access

Choose tools, channels and data per agent.

2

### Set approvals

Decide what needs a person's yes.

3

### Customers verify

Account changes require a secure sign-in code.

4

### Review the record

Every step is saved for you to inspect.

Outcomes

## What you get.

### Safe autonomy

Let it work without losing control.

### Disposable computers

Each job runs on a fresh, isolated computer that is shut down afterward.

### Full accountability

Answer "what happened?" in seconds.

## Common questions

### Is Concierge safe to use with my customers and data?

Concierge only acts within the access you grant, asks before consequential moves, keeps customer personal data out of what it learns and keeps a record of every step.

### How does it work?

Set access: Choose tools, channels and data per agent. Set approvals: Decide what needs a person's yes. Customers verify: Account changes require a secure sign-in code. Review the record: Every step is saved for you to inspect.

### Does Concierge follow my rules?

Yes. Concierge only uses the tools and data you grant, answers from information you approve, asks for approval before consequential actions and keeps a record of every step. A teammate can take over any conversation.

### How much does Concierge cost?

Concierge Starter is $20 a month with 20,000 credits. Pro is $199 a month with 199,000 credits, or $1,990 a year. Phone and text charges are billed as used, and you can connect your own OpenAI or Anthropic account.

Related

## Explore more of Concierge.

[

### Approvals and audit trail

Asks first, records every step.

](https://chargezen.com/concierge/features/approvals)[

### Approved answers

Answers only from facts you approve.

](https://chargezen.com/concierge/features/governed-answers)[

### Security at Chargezen

Encryption, SOC 2 and how we protect data.

](https://chargezen.com/security)

## Put a digital employee to work.

Concierge answers your customers, runs back-office work on its own computer and gets better every week. See it on your own store.

[Start Concierge](https://admin.chargezen.com/signup?product=concierge)[Back to Concierge](https://chargezen.com/concierge)