Canonical URL: https://chargezen.com/concierge/industries/health-and-wellness

Health and wellness

# Digital employees built for wellness brands.

Concierge answers your customers on every channel and handles ingredient and usage questions, subscription changes, order tracking, then takes on the back-office work behind them.

[Start Concierge](https://admin.chargezen.com/signup?product=concierge)

24/7

answers on every channel

Resolves

not just replies

Learns

how your team works

The problem

Support for wellness brands is full of the same questions: ingredient and usage questions, subscription changes, order tracking. They pile up during launches and holidays, and every slow reply costs a sale or a repeat customer.

Capabilities

## What it does.

### Ingredient and usage questions

Handled within your rules, with your approved answers.

### Subscription changes

Handled within your rules, with your approved answers.

### Order tracking

Handled within your rules, with your approved answers.

### Back-office work

Reports, spreadsheets and supplier portals on its own computer.

Step by step

## How it works.

1

### Connect your store

Shopify orders, customers and subscriptions.

2

### Add your knowledge

Policies, product facts and playbooks.

3

### Turn on channels

Chat, text, WhatsApp, email and phone.

4

### It gets better

Learns from how your team handles handoffs.

Outcomes

## What you get.

### Answers in seconds

Customers get help right away, day or night.

### Your team freed up

People focus on the conversations that need them.

### Within your rules

Every action follows your policies and approvals.

## Common questions

### How does Concierge help wellness brands?

Concierge answers your customers on every channel and handles ingredient and usage questions, subscription changes, order tracking, then takes on the back-office work behind them.

### How does it work?

Connect your store: Shopify orders, customers and subscriptions. Add your knowledge: Policies, product facts and playbooks. Turn on channels: Chat, text, WhatsApp, email and phone. It gets better: Learns from how your team handles handoffs.

### Does Concierge follow my rules?

Yes. Concierge only uses the tools and data you grant, answers from information you approve, asks for approval before consequential actions and keeps a record of every step. A teammate can take over any conversation.

### How much does Concierge cost?

Concierge Starter is $20 a month with 20,000 credits. Pro is $199 a month with 199,000 credits, or $1,990 a year. Phone and text charges are billed as used, and you can connect your own OpenAI or Anthropic account.

Related

## Explore more of Concierge.

[

### Order tracking

Concierge looks up the order, reads the latest tracking and tells the customer exactly where their package is, on chat, text, email or phone.

](https://chargezen.com/concierge/use-cases/order-tracking)[

### Order changes

Concierge updates shipping addresses, swaps items and adjusts quantities on unfulfilled orders, within the rules you set.

](https://chargezen.com/concierge/use-cases/order-changes)[

### Returns and refunds

Concierge checks eligibility, starts returns, offers exchanges or store credit first, and handles refunds within the limits you approve.

](https://chargezen.com/concierge/use-cases/returns-and-refunds)

## Put a digital employee to work.

Concierge answers your customers, runs back-office work on its own computer and gets better every week. See it on your own store.

[Start Concierge](https://admin.chargezen.com/signup?product=concierge)[Back to Concierge](https://chargezen.com/concierge)