--- title: "AI phone answering for home services: Concierge | Chargezen" description: "Concierge answers the phone for plumbers, HVAC, roofers, electricians, cleaners, pest control, lawn care and painters: 24/7, with photos by text." url: "https://chargezen.com/concierge/industries/home-services" lang: "en" --- Canonical URL: https://chargezen.com/concierge/industries/home-services # Every call answered, even when you're on a ladder. Concierge answers your business line day and night, knows who is calling, takes the job details and photos by text, and alerts your team. When a caller needs you, you join the call from the Finn app in one tap. [Start Concierge](https://admin.chargezen.com/signup?product=concierge) answers on your number 24/7 answers on your number returning callers Knows returning callers for your team to join One tap for your team to join The problem Home service businesses run on the phone, and the people who could answer it are on a roof, under a sink or behind a mower. A homeowner with a problem calls the first company on the list. If that call goes to voicemail, they call the next one, and the job goes with them. ## What it does on every call. ### Answers every call On your number, day and night, with the greeting you wrote. No phone tree: callers just talk. ### Knows returning callers A number that called or texted before picks up the same thread, so Concierge sees what was said last time, and greets known customers by name. ### Takes the job details Address, the problem, how urgent, and photos by text. Answers service-area and price-range questions from what you write. ### Your team joins in one tap Concierge asks for your team, and a teammate listens in and joins the call from the Finn app or the browser. ## How a call goes. 1. 1 ### A homeowner calls Concierge answers on your number, day or night. 2. 2 ### It handles what it can Safety steps, service area, price ranges, your policies. 3. 3 ### It takes the job details Address, problem and photos by text, in one thread. 4. 4 ### Your team takes over Join the call now, or call back with everything in front of you. ## Where Concierge fits next to your other tools. Concierge is the phone, text and AI layer. Keep the scheduling and invoicing software you already use. Answering the call Concierge, on your number, day and night. Texts with customers Concierge and your team, from the same number, in one thread per customer. Scheduling and dispatch Your field-service software or calendar. Concierge doesn't book jobs or send trucks. Estimates and invoices Your estimator and your invoicing tool. Concierge shares only price ranges you publish. Reviews and campaigns Your team. Concierge doesn't send review requests. ## What callers ask, by trade. Each trade page covers its own emergencies, seasons and questions. Plumbing Burst pipes, backups and water heaters. HVAC No-heat, no-cool and tune-up calls. Roofing Storm leaks, inspections and insurance questions. Electrical Outages, panel upgrades and EV chargers. Cleaning Quotes, recurring cleans and move-outs. Pest control Wasps, rodents, termites and treatment questions. Lawn care Spring sign-ups, rain delays and seasonal services. Painting Estimate requests, colors and project updates. ## What changes for your business. ### Fewer jobs lost to voicemail The caller gets an answer before they dial the next company. ### Better information up front Address, problem and photos are in the thread before the callback. ### One record per customer Calls and texts from the same number stay together. ## Stop losing jobs to voicemail. Concierge answers your line day and night, takes the job details and brings your team in when it matters. Put it on the number your customers already call. [Start Concierge](https://admin.chargezen.com/signup?product=concierge) [Back to Concierge](https://chargezen.com/concierge) ## Common questions ### What does Concierge do for home service businesses? It answers your business line day and night, recognizes returning callers, takes the job details and photos by text, answers service-area and price-range questions from what you write, and alerts your team. A teammate can listen in and join the call from the Finn app in one tap. ### Does it replace my field-service software? No. Concierge doesn't book jobs, dispatch crews, write estimates or send invoices. It answers the phone and texts, and your team moves the job into the tool you already use. ### Can it book appointments on the call? No. Booking by phone isn't built. Concierge takes the details and your team books the visit. ### Can I keep the number on my trucks? Yes. You can move your existing local or toll-free number to Chargezen, or start with a new US number. ### Does it use a phone menu or forward calls? No. There's no phone tree, no forwarding and no ring groups. Concierge answers the call itself and asks for your team when a person is needed. ### Are calls recorded? Only as your recording policy allows. Each number can follow your workspace policy, always record or never record, and callers hear the recording notice you set. ### How much does Concierge cost? Concierge Starter is $20 a month with 20,000 credits. Pro is $199 a month with 199,000 credits, or $1,990 a year. Phone and text charges are billed as used, and you can connect your own OpenAI or Anthropic account. ## Pick your trade. [ ### Concierge for plumbers Burst pipes, backups and water heaters, answered.](https://chargezen.com/concierge/industries/home-services/plumbing) [ ### Concierge for HVAC companies No-heat, no-cool and tune-up calls, answered.](https://chargezen.com/concierge/industries/home-services/hvac) [ ### Concierge for roofers Storm leaks, inspections and insurance questions, answered.](https://chargezen.com/concierge/industries/home-services/roofing) [ ### Concierge for electricians Outages, panel upgrades and EV chargers, answered.](https://chargezen.com/concierge/industries/home-services/electrical) [ ### Concierge for cleaning companies Quotes, recurring cleans and move-outs, answered.](https://chargezen.com/concierge/industries/home-services/cleaning) [ ### Concierge for pest control companies Wasps, rodents, termites and treatment questions, answered.](https://chargezen.com/concierge/industries/home-services/pest-control) [ ### Concierge for lawn care companies Spring sign-ups, rain delays and seasonal services, answered.](https://chargezen.com/concierge/industries/home-services/lawn-care) [ ### Concierge for painting contractors Estimate requests, colors and project updates, answered.](https://chargezen.com/concierge/industries/home-services/painting) [ ### AI receptionist Answers your business line 24/7 and knows every caller's orders.](https://chargezen.com/concierge/use-cases/ai-receptionist) [ ### Phone Concierge answers your business line, and your team joins in one tap.](https://chargezen.com/concierge/channels/phone) [ ### Bring your number Keep the number on your trucks, yard signs and Google listing.](https://chargezen.com/concierge/features/bring-your-number) [ ### Missed call cost calculator Work out what unanswered calls cost you, from your own numbers.](https://chargezen.com/tools/missed-call-cost-calculator) [ ### What missed calls cost Guide: why calls go unanswered and what voicemail, callbacks and AI answering change.](https://chargezen.com/blog/missed-customer-calls) [ ### IVR vs AI phone agent Guide: whether you need a phone menu once an AI agent answers.](https://chargezen.com/blog/ivr-vs-ai-phone-agent) [ ### SmartyTap for home services Texting and calls for home service teams, in one shared inbox.](https://chargezen.com/smartytap/home-services) [ ### Text messages Customers text. Concierge texts back, and handles it.](https://chargezen.com/concierge/channels/sms) [ ### Human handoff Hands the conversation to your team with the full story.](https://chargezen.com/concierge/features/human-handoff) [ ### What is an AI answering service? Glossary: AI answering compared with voicemail and human answering services.](https://chargezen.com/glossary/ai-answering-service) [ ### AI receptionist for plumbers Guide: setting up an AI receptionist for plumbers, with a sample call.](https://chargezen.com/blog/ai-receptionist-for-plumbers) [ ### Business phone system for HVAC companies Guide: choosing a business phone system for HVAC companies.](https://chargezen.com/blog/business-phone-system-for-hvac) [ ### Cleaning business software Guide: the software cleaning companies use, sorted by job.](https://chargezen.com/blog/cleaning-business-software) [ ### Business phone etiquette Guide: rules and word-for-word scripts for every call.](https://chargezen.com/blog/business-phone-etiquette)