--- title: "AI phone answering for cleaners: Concierge | Chargezen" description: "Concierge answers calls and texts for cleaning companies: quote requests, move-outs and recurring clients. It takes the details and hands them to your office." url: "https://chargezen.com/concierge/industries/home-services/cleaning" lang: "en" --- Canonical URL: https://chargezen.com/concierge/industries/home-services/cleaning # Win the cleaning quote while your crew is mid-clean. Concierge answers your cleaning line while your team is in someone's kitchen: new quote requests, move-out cleans, recurring clients who need to change a date and “do you bring supplies?” questions. It takes the details and hands them to your office. [Start Concierge](https://admin.chargezen.com/signup?product=concierge) answers on your number 24/7 answers on your number by text, in the same thread Photos by text, in the same thread for your team to join One tap for your team to join The problem Cleaning companies win jobs on the phone, but the owner is usually cleaning too. A new client calls for a deep clean quote and gets voicemail. A recurring client texts to skip next week and nobody sees it until Friday. A property manager needs a move-out clean on the 31st, along with every other property manager in town. ## What it handles on the call. ### Quote requests Takes the home size, bedrooms and bathrooms, pets, type of clean and timing, so your office can price it without calling back to ask. ### Recurring clients A client who texts to skip, reschedule or add the oven gets an answer, and the request goes to your office to change on the schedule. ### The questions every caller asks Supplies, insurance and bonding, background checks, what a deep clean includes: answered from the answers you write. ### Move-outs and property managers Takes the address, move-out date and access details, and flags end-of-month requests for your team. ## How a call goes. 1. 1 ### A new client calls for a quote Concierge answers while your team is cleaning. 2. 2 ### It asks your quote questions Size, rooms, pets, type of clean, timing. 3. 3 ### It answers the usual questions Supplies, insurance, what's included, from your answers. 4. 4 ### Your office sends the price From the same number, in the same thread. ## A night on the phones, start to finish. An illustrative company, not a customer: a residential cleaning company with five two-person teams and many weekly and biweekly clients. Tuesday, 10:20 a.m. A caller wants a deep clean before family visits. Concierge asks the company's quote questions: square footage, three bedrooms and two baths, one dog, first clean or recurring. 10:23 a.m. The caller asks whether the team brings its own supplies and whether they're insured. Concierge answers from what the company wrote. 10:25 a.m. Concierge tells the caller the office will text the price, and the request goes to the team inbox with every answer attached. 11:10 a.m. A weekly client texts to skip next Thursday. Concierge says the office will confirm and hands it over. 12:30 p.m. Between houses, the owner opens both threads in the Finn app, texts the quote and confirms the skip, all from the business number. Names, times and details are made up to show how a call goes. They are not results from a real business. ## Where Concierge stops and your team takes over. Concierge is the phone, text and AI layer. Your schedule, your crew and your prices stay with you. Booking and dispatch It doesn't book cleans or change your recurring schedule. It takes the request, and your office updates the schedule in the tool you use. Estimates and prices It doesn't price a clean. It collects what you need to price it, and can share a starting price or minimum you publish. Phone menus and forwarding No phone tree, no "press 1" and no forwarding rules. Concierge answers the call itself, and a teammate joins from the Finn app or the browser when needed. Reviews and follow-ups It does not send review requests or follow-up campaigns. Your team texts the customer from the same number, in the same thread. ## What changes for your business. ### Quotes don't wait for evening Every request is taken while your team is still cleaning. ### Clients text one number Skips and add-ons land in one inbox, not someone's personal phone. ### Fewer callback questions Size, rooms and pets are already in the thread. ## Stop losing jobs to voicemail. Concierge answers your line day and night, takes the job details and brings your team in when it matters. Put it on the number your customers already call. [Start Concierge](https://admin.chargezen.com/signup?product=concierge) [Back to Concierge](https://chargezen.com/concierge) ## Common questions ### How does Concierge help cleaning companies? It answers your business line day and night, recognizes returning callers, takes the job details and photos by text, and alerts your team in the Finn app. A teammate can listen in and join the call in one tap. It doesn't book, dispatch or quote. ### Can Concierge give a price for a clean? It can share a starting price or minimum you publish, but it doesn't calculate quotes. It collects the home size, rooms, pets and type of clean so your office can price it fast. ### Can recurring clients reschedule with Concierge? They can ask, and Concierge takes the request, but it doesn't change your schedule. Your office confirms the new date by text from the same number. ### Will it share door codes or lockbox details? It answers only from the knowledge you give it. Keep access codes out of its knowledge, and your team handles them directly. ### Can clients text instead of calling? Yes. Calls and texts from the same number land in one thread, and Concierge answers both. ### Does it work with my scheduling app? Concierge doesn't sync with cleaning or field-service apps. Your office copies the details from the thread. ### How much does Concierge cost? Concierge Starter is $20 a month with 20,000 credits. Pro is $199 a month with 199,000 credits, or $1,990 a year. Phone and text charges are billed as used, and you can connect your own OpenAI or Anthropic account. ## More for your phone line. [ ### Concierge for home services How Concierge answers the phone for plumbers, HVAC, roofers, electricians and more.](https://chargezen.com/concierge/industries/home-services) [ ### Concierge for lawn care companies Spring sign-ups, rain delays and seasonal services, answered.](https://chargezen.com/concierge/industries/home-services/lawn-care) [ ### Concierge for pest control companies Wasps, rodents, termites and treatment questions, answered.](https://chargezen.com/concierge/industries/home-services/pest-control) [ ### AI receptionist Answers your business line 24/7 and knows every caller's orders.](https://chargezen.com/concierge/use-cases/ai-receptionist) [ ### Phone Concierge answers your business line, and your team joins in one tap.](https://chargezen.com/concierge/channels/phone) [ ### Bring your number Keep the number on your trucks, yard signs and Google listing.](https://chargezen.com/concierge/features/bring-your-number) [ ### Missed call cost calculator Work out what unanswered calls cost you, from your own numbers.](https://chargezen.com/tools/missed-call-cost-calculator) [ ### What missed calls cost Guide: why calls go unanswered and what voicemail, callbacks and AI answering change.](https://chargezen.com/blog/missed-customer-calls) [ ### IVR vs AI phone agent Guide: whether you need a phone menu once an AI agent answers.](https://chargezen.com/blog/ivr-vs-ai-phone-agent) [ ### SmartyTap for home services Texting and calls for home service teams, in one shared inbox.](https://chargezen.com/smartytap/home-services) [ ### What is an AI receptionist? Glossary: what an AI receptionist does on the phone and how it differs from a menu.](https://chargezen.com/glossary/ai-receptionist) [ ### AI receptionist for cleaning companies Guide: setting up an AI receptionist for cleaning companies, with a sample call.](https://chargezen.com/blog/ai-receptionist-for-cleaning-businesses) [ ### Business phone system for cleaning companies Guide: choosing a business phone system for cleaning companies.](https://chargezen.com/blog/business-phone-system-for-cleaning-businesses) [ ### Cleaning business software Guide: the software cleaning companies use, sorted by job.](https://chargezen.com/blog/cleaning-business-software) [ ### How to start a cleaning business Guide: a step-by-step plan for your first 90 days.](https://chargezen.com/blog/how-to-start-a-cleaning-business) [ ### How to price cleaning services Guide: hourly, flat rate and the math behind both.](https://chargezen.com/blog/how-to-price-cleaning-services) [ ### How to get cleaning clients Guide: ways to find clients, plus follow-up scripts.](https://chargezen.com/blog/how-to-get-cleaning-clients)