--- title: "AI phone answering for electricians: Concierge | Chargezen" description: "Concierge answers electrical calls 24/7: outages, tripping breakers, panel upgrades and EV chargers. It reads your safety steps and brings your electrician in." url: "https://chargezen.com/concierge/industries/home-services/electrical" lang: "en" --- Canonical URL: https://chargezen.com/concierge/industries/home-services/electrical # Half the house is dark. Your phone still answers. Concierge answers your electrical line day and night: partial outages, tripping breakers, burning smells, panel upgrades and EV charger questions. It reads your safety instructions, takes the details and gets an electrician on the line. [Start Concierge](https://admin.chargezen.com/signup?product=concierge) answers on your number 24/7 answers on your number by text, in the same thread Photos by text, in the same thread for your team to join One tap for your team to join The problem Electrical calls are a mix of real danger and real projects. A burning smell from an outlet, half the house without power, a breaker that won't reset. Then the planned work: a panel upgrade, an EV charger, a generator hookup before storm season. When your electricians are in an attic, both kinds of callers get voicemail. ## What it handles on the call. ### Safety calls go your way A caller who smells burning hears the safety instructions you wrote, such as calling 911 when there's smoke, and Concierge asks for your team. ### Outages and tripping breakers Asks whether the neighbors have power, which rooms are out and what happened, so your electrician knows whether it's a utility problem or yours. ### Project questions Panel upgrades, EV chargers, generator hookups: answers from what you write about the work you do, permits and what to expect, and takes the request. ### Photos of the panel by text Customers text a picture of the panel label, the scorched outlet or the garage wall for the charger. It lands in their thread. ## How a call goes. 1. 1 ### A caller says half the house is out Concierge answers on your number. 2. 2 ### It reads your safety steps Smoke, sparks or burning smell first, the way you wrote it. 3. 3 ### It takes the details Address, what's out, the panel photo by text. 4. 4 ### An electrician takes it Join the call from the Finn app, or call back with the thread. ## A night on the phones, start to finish. An illustrative shop, not a customer: a residential and light commercial electrical contractor with four electricians. Sunday, 8:30 p.m. A caller says the kitchen and two bedrooms lost power and a breaker won't stay on. Concierge reads the shop's first question: is there smoke, sparking or a burning smell? There isn't. 8:32 p.m. It asks whether the neighbors have power, which breaker keeps tripping and what was running when it went out, and asks for a photo of the panel. 8:34 p.m. The panel photo arrives in the thread. Concierge asks for a teammate, and the team gets the alert in the Finn app. 8:36 p.m. The electrician on call joins the call, tells the caller not to keep resetting the breaker and agrees on a morning visit. Later that week The same caller texts about an EV charger. Concierge sees last week's call in the thread and takes the details for a quote from your team. Names, times and details are made up to show how a call goes. They are not results from a real business. ## Where Concierge stops and your team takes over. Concierge is the phone, text and AI layer. Your schedule, your crew and your prices stay with you. Booking and dispatch It doesn't schedule service calls or pull permits. It takes the details, and your office books the visit. Estimates and prices It never prices a panel upgrade or a charger install. It can share your service-call fee or the general information you write about permits and timelines. Phone menus and forwarding No phone tree, no "press 1" and no forwarding rules. Concierge answers the call itself, and a teammate joins from the Finn app or the browser when needed. Reviews and follow-ups It does not send review requests or follow-up campaigns. Your team texts the customer from the same number, in the same thread. ## What changes for your business. ### Safety first, every call Your safety steps read word for word, day or night. ### Projects don't get lost Panel and charger requests land in the thread with photos. ### Better first visits Your electrician knows what's out before arriving. ## Stop losing jobs to voicemail. Concierge answers your line day and night, takes the job details and brings your team in when it matters. Put it on the number your customers already call. [Start Concierge](https://admin.chargezen.com/signup?product=concierge) [Back to Concierge](https://chargezen.com/concierge) ## Common questions ### How does Concierge help electricians? It answers your business line day and night, recognizes returning callers, takes the job details and photos by text, and alerts your team in the Finn app. A teammate can listen in and join the call in one tap. It doesn't book, dispatch or quote. ### What does Concierge tell a caller who smells burning? Whatever you write. Many shops tell callers to call 911 if there's smoke or fire, and to turn off the breaker only if it's safe. Concierge reads your instruction and asks for your team. It doesn't diagnose electrical problems. ### Can it answer EV charger questions? Yes, from what you write: which chargers you install, whether a panel upgrade may be needed, and the permit process in your area. Prices for a specific job stay with your electrician. ### Can it book the electrician? No. Booking and dispatch aren't built. It takes the details and photos, and your team books the visit. ### Can a caller with no power still reach a person? Yes. Concierge asks for your team, and a teammate can listen in and join the call from the Finn app or the browser. ### Can we keep our current number? Yes. You can move your local number to Chargezen, or start with a new number. ### How much does Concierge cost? Concierge Starter is $20 a month with 20,000 credits. Pro is $199 a month with 199,000 credits, or $1,990 a year. Phone and text charges are billed as used, and you can connect your own OpenAI or Anthropic account. ## More for your phone line. [ ### Concierge for home services How Concierge answers the phone for plumbers, HVAC, roofers, electricians and more.](https://chargezen.com/concierge/industries/home-services) [ ### Concierge for HVAC companies No-heat, no-cool and tune-up calls, answered.](https://chargezen.com/concierge/industries/home-services/hvac) [ ### Concierge for plumbers Burst pipes, backups and water heaters, answered.](https://chargezen.com/concierge/industries/home-services/plumbing) [ ### AI receptionist Answers your business line 24/7 and knows every caller's orders.](https://chargezen.com/concierge/use-cases/ai-receptionist) [ ### Phone Concierge answers your business line, and your team joins in one tap.](https://chargezen.com/concierge/channels/phone) [ ### Bring your number Keep the number on your trucks, yard signs and Google listing.](https://chargezen.com/concierge/features/bring-your-number) [ ### Missed call cost calculator Work out what unanswered calls cost you, from your own numbers.](https://chargezen.com/tools/missed-call-cost-calculator) [ ### What missed calls cost Guide: why calls go unanswered and what voicemail, callbacks and AI answering change.](https://chargezen.com/blog/missed-customer-calls) [ ### IVR vs AI phone agent Guide: whether you need a phone menu once an AI agent answers.](https://chargezen.com/blog/ivr-vs-ai-phone-agent) [ ### SmartyTap for home services Texting and calls for home service teams, in one shared inbox.](https://chargezen.com/smartytap/home-services) [ ### What is an AI receptionist? Glossary: what an AI receptionist does on the phone and how it differs from a menu.](https://chargezen.com/glossary/ai-receptionist) [ ### AI receptionist for electricians Guide: setting up an AI receptionist for electricians, with a sample call.](https://chargezen.com/blog/ai-receptionist-for-electricians) [ ### Business phone system for electricians Guide: choosing a business phone system for electricians.](https://chargezen.com/blog/business-phone-system-for-electricians) [ ### Electrical business software Guide: the software electricians use, sorted by job.](https://chargezen.com/blog/electrical-business-software)