--- title: "AI phone answering for HVAC: Concierge | Chargezen" description: "Concierge answers HVAC calls day and night: no heat, no cooling, tune-ups and job updates. It takes the details by phone and text and brings your team in." url: "https://chargezen.com/concierge/industries/home-services/hvac" lang: "en" --- Canonical URL: https://chargezen.com/concierge/industries/home-services/hvac # The first heat wave of the year, and every call answered. Concierge answers your HVAC line when the phones light up: no-cool and no-heat calls, tune-up questions and “is my tech still coming?” texts. It takes the details and gets your team on the line when it matters. [Start Concierge](https://admin.chargezen.com/signup?product=concierge) answers on your number 24/7 answers on your number by text, in the same thread Photos by text, in the same thread for your team to join One tap for your team to join The problem HVAC calls arrive in waves. The first hot week brings every AC that didn't get a spring tune-up; the first cold snap brings every furnace that won't light. Your dispatcher is on one line while three more ring out, and a homeowner with a house at 88 degrees isn't waiting for a callback. ## What it handles on the call. ### No-heat and no-cool calls Asks what you need to know: system type, what it's doing, the thermostat reading, whether anyone at home is elderly or has a baby. Then it asks for your team. ### Tune-up and maintenance questions Explains your seasonal tune-up and maintenance plan from the details you add, so the routine calls don't tie up your dispatcher. ### Photos of the unit by text Customers text a picture of the model plate, the thermostat error or the frozen coil. It lands in their thread for your tech. ### Job updates by text When a customer texts “Is my tech still coming?”, Concierge sees what your team already told them in the thread, and hands it to your team when it doesn't know. ## How a call goes. 1. 1 ### A homeowner calls about no heat Concierge answers, and greets returning customers by name. 2. 2 ### It checks the basics Thermostat, breaker and filter questions you wrote. 3. 3 ### It takes the details Address, system, symptoms, and a photo of the model plate. 4. 4 ### Your team takes over Join the call from Finn, or call back with the thread open. ## A night on the phones, start to finish. An illustrative company, not a customer: a residential HVAC contractor with six techs and a maintenance plan. Monday, 6:10 p.m. The first 95-degree day of summer. A caller says the AC is running but blowing warm air. Concierge asks the questions the company wrote: thermostat setting, whether the outdoor unit is running, any ice on the lines. 6:13 p.m. It takes the address and asks for a photo of the outdoor unit's model plate. The caller texts it to the same number, and it lands in the thread. 6:15 p.m. The caller asks whether maintenance plan members get priority. Concierge answers from the plan details the company added, then asks for a teammate. 6:20 p.m. The office manager, still on another call, opens the thread in the Finn app, sees the model plate and texts the customer from the same number. Tuesday, 8:05 a.m. The customer texts “Still on for this morning?” Concierge sees the arrival window the office texted last night and repeats it. Names, times and details are made up to show how a call goes. They are not results from a real business. ## Where Concierge stops and your team takes over. Concierge is the phone, text and AI layer. Your schedule, your crew and your prices stay with you. Booking and dispatch It doesn't book the service call, assign a tech or move a slot. Your dispatcher or field-service software does that, with the details Concierge took. Estimates and prices It can explain your diagnostic fee and tune-up price if you add them. It never quotes a repair, a new system or a refrigerant charge. Phone menus and forwarding No phone tree, no "press 1" and no forwarding rules. Concierge answers the call itself, and a teammate joins from the Finn app or the browser when needed. Reviews and follow-ups It does not send review requests or follow-up campaigns. Your team texts the customer from the same number, in the same thread. ## What changes for your business. ### Rush days without the ring-outs Callers get an answer while your dispatcher is on another line. ### Better notes for the tech Symptoms, system type and a model plate photo before the visit. ### Plan members hear about the plan Maintenance questions answered the way you wrote them. ## Stop losing jobs to voicemail. Concierge answers your line day and night, takes the job details and brings your team in when it matters. Put it on the number your customers already call. [Start Concierge](https://admin.chargezen.com/signup?product=concierge) [Back to Concierge](https://chargezen.com/concierge) ## Common questions ### How does Concierge help HVAC companies? It answers your business line day and night, recognizes returning callers, takes the job details and photos by text, and alerts your team in the Finn app. A teammate can listen in and join the call in one tap. It doesn't book, dispatch or quote. ### What does Concierge tell a caller whose carbon monoxide alarm is going off? Whatever you write. Most companies tell callers to get everyone out of the house and call 911 or the gas utility from outside. Concierge reads your instruction and asks for your team; it never troubleshoots it. ### Can it book tune-ups during the spring rush? No. Booking isn't built. Concierge explains your tune-up and maintenance plan, takes the customer's details and hands them to your team to book. ### Can it tell customers when the tech will arrive? Only what your team has already told that customer in the thread, or what you add to its knowledge. It doesn't read your dispatch board. Otherwise it hands the question to your team. ### Can it price a new AC or furnace? No. It can share a diagnostic fee or tune-up price you publish. System quotes stay with your comfort advisor. ### Does it work with our field-service software? Concierge doesn't sync with field-service apps. Your team copies the job details from the thread into the tool you use. ### How much does Concierge cost? Concierge Starter is $20 a month with 20,000 credits. Pro is $199 a month with 199,000 credits, or $1,990 a year. Phone and text charges are billed as used, and you can connect your own OpenAI or Anthropic account. ## More for your phone line. [ ### Concierge for home services How Concierge answers the phone for plumbers, HVAC, roofers, electricians and more.](https://chargezen.com/concierge/industries/home-services) [ ### Concierge for plumbers Burst pipes, backups and water heaters, answered.](https://chargezen.com/concierge/industries/home-services/plumbing) [ ### Concierge for electricians Outages, panel upgrades and EV chargers, answered.](https://chargezen.com/concierge/industries/home-services/electrical) [ ### AI receptionist Answers your business line 24/7 and knows every caller's orders.](https://chargezen.com/concierge/use-cases/ai-receptionist) [ ### Phone Concierge answers your business line, and your team joins in one tap.](https://chargezen.com/concierge/channels/phone) [ ### Bring your number Keep the number on your trucks, yard signs and Google listing.](https://chargezen.com/concierge/features/bring-your-number) [ ### Missed call cost calculator Work out what unanswered calls cost you, from your own numbers.](https://chargezen.com/tools/missed-call-cost-calculator) [ ### What missed calls cost Guide: why calls go unanswered and what voicemail, callbacks and AI answering change.](https://chargezen.com/blog/missed-customer-calls) [ ### IVR vs AI phone agent Guide: whether you need a phone menu once an AI agent answers.](https://chargezen.com/blog/ivr-vs-ai-phone-agent) [ ### SmartyTap for home services Texting and calls for home service teams, in one shared inbox.](https://chargezen.com/smartytap/home-services) [ ### What is an AI receptionist? Glossary: what an AI receptionist does on the phone and how it differs from a menu.](https://chargezen.com/glossary/ai-receptionist) [ ### AI receptionist for HVAC companies Guide: setting up an AI receptionist for HVAC companies, with a sample call.](https://chargezen.com/blog/ai-receptionist-for-hvac) [ ### Business phone system for HVAC companies Guide: choosing a business phone system for HVAC companies.](https://chargezen.com/blog/business-phone-system-for-hvac) [ ### HVAC business software Guide: the software HVAC companies use, sorted by job.](https://chargezen.com/blog/hvac-business-software) [ ### HVAC estimate template Guide: what to include in an estimate, with a worked example.](https://chargezen.com/blog/hvac-estimate-template)