--- title: "AI phone answering for lawn care: Concierge | Chargezen" description: "Concierge answers lawn care calls and texts: spring sign-ups, rain delays and aeration or cleanup questions. It takes property details and hands them over." url: "https://chargezen.com/concierge/industries/home-services/lawn-care" lang: "en" --- Canonical URL: https://chargezen.com/concierge/industries/home-services/lawn-care # The spring rush, answered while your crews mow. Concierge answers your lawn care line while the crews are out: spring sign-ups, “did you skip us today?”, rain delays, aeration and leaf cleanup questions. It takes the property details and hands them to your office. [Start Concierge](https://admin.chargezen.com/signup?product=concierge) answers on your number 24/7 answers on your number by text, in the same thread Photos by text, in the same thread for your team to join One tap for your team to join The problem Lawn care is a phone business with nobody by the phone. Every crew is on a mower, the owner is on a crew, and spring brings a flood of sign-ups at the same time customers call to ask why the grass wasn't cut. One rainy Monday pushes the whole week, and everyone calls to ask about it. ## What it handles on the call. ### New customer sign-ups Takes the address, lot size, services wanted and gate or dog notes, and answers what's included in each program from what you write. ### Rain delays and “did you skip us?” Add a note when weather pushes the schedule, and Concierge tells every caller the same thing. Questions it can't answer go to your office. ### Seasonal services Aeration, overseeding, leaf cleanup, irrigation startups and winterizations: explains what you offer and when, and takes the request. ### Service area Tells callers which towns or neighborhoods you cover, from the list you keep. ## How a call goes. 1. 1 ### A homeowner calls in March Concierge answers while every crew is out. 2. 2 ### It explains your programs Mowing, treatments, seasonal work, from what you write. 3. 3 ### It takes the property details Address, lot size, gate code notes, pets, services. 4. 4 ### Your office follows up A text from the same number, with the thread open. ## A night on the phones, start to finish. An illustrative company, not a customer: a lawn care company running four mowing crews and a fertilization program. Monday, 7:00 a.m. Rain overnight. The office adds one note to Concierge's knowledge: Monday routes move to Tuesday. 9:40 a.m. A weekly customer calls to ask why the crew didn't come. Concierge recognizes the number, sees past texts in the thread and explains the rain delay. 10:15 a.m. A new caller asks about weekly mowing and the fertilization program. Concierge explains the programs from the company's write-up and takes the address, lot size and a note about the dog in the backyard. 10:18 a.m. The caller texts a photo of the yard. It lands in the thread, and the request goes to the team inbox. Lunch The owner opens the thread in the Finn app and texts the new customer a price from the business number. Names, times and details are made up to show how a call goes. They are not results from a real business. ## Where Concierge stops and your team takes over. Concierge is the phone, text and AI layer. Your schedule, your crew and your prices stay with you. Booking and dispatch It doesn't build routes, add stops or move a crew. It takes the request, and your office updates the schedule. Estimates and prices It doesn't measure lots or price a property. It can share the starting prices or minimums you publish. Phone menus and forwarding No phone tree, no "press 1" and no forwarding rules. Concierge answers the call itself, and a teammate joins from the Finn app or the browser when needed. Reviews and follow-ups It does not send review requests or follow-up campaigns. Your team texts the customer from the same number, in the same thread. ## What changes for your business. ### Sign-ups taken in the rush Every spring caller is answered while crews are mowing. ### One rain note, every caller Update it once and every caller hears the same answer. ### Gate and dog notes on file Property details land in the thread before the first visit. ## Stop losing jobs to voicemail. Concierge answers your line day and night, takes the job details and brings your team in when it matters. Put it on the number your customers already call. [Start Concierge](https://admin.chargezen.com/signup?product=concierge) [Back to Concierge](https://chargezen.com/concierge) ## Common questions ### How does Concierge help lawn care companies? It answers your business line day and night, recognizes returning callers, takes the job details and photos by text, and alerts your team in the Finn app. A teammate can listen in and join the call in one tap. It doesn't book, dispatch or quote. ### Can Concierge tell customers about a rain delay? Yes. Add a note to its knowledge, like which routes moved to which day, and it tells every caller the same thing. Remove the note when you're back on schedule. ### Can it sign up a new customer? It takes the address, lot size, services and property notes, and hands them to your office. It doesn't add customers to your routes or schedule. ### Can it price a lawn? It shares starting prices or minimums you publish. It doesn't measure a lot or quote a property. ### What about snow removal in winter? If you offer it, add the details to its knowledge, and Concierge answers those calls the same way. ### Can customers text instead of calling? Yes. Calls and texts from the same number land in one thread, and Concierge answers both. ### How much does Concierge cost? Concierge Starter is $20 a month with 20,000 credits. Pro is $199 a month with 199,000 credits, or $1,990 a year. Phone and text charges are billed as used, and you can connect your own OpenAI or Anthropic account. ## More for your phone line. [ ### Concierge for home services How Concierge answers the phone for plumbers, HVAC, roofers, electricians and more.](https://chargezen.com/concierge/industries/home-services) [ ### Concierge for pest control companies Wasps, rodents, termites and treatment questions, answered.](https://chargezen.com/concierge/industries/home-services/pest-control) [ ### Concierge for cleaning companies Quotes, recurring cleans and move-outs, answered.](https://chargezen.com/concierge/industries/home-services/cleaning) [ ### AI receptionist Answers your business line 24/7 and knows every caller's orders.](https://chargezen.com/concierge/use-cases/ai-receptionist) [ ### Phone Concierge answers your business line, and your team joins in one tap.](https://chargezen.com/concierge/channels/phone) [ ### Bring your number Keep the number on your trucks, yard signs and Google listing.](https://chargezen.com/concierge/features/bring-your-number) [ ### Missed call cost calculator Work out what unanswered calls cost you, from your own numbers.](https://chargezen.com/tools/missed-call-cost-calculator) [ ### What missed calls cost Guide: why calls go unanswered and what voicemail, callbacks and AI answering change.](https://chargezen.com/blog/missed-customer-calls) [ ### IVR vs AI phone agent Guide: whether you need a phone menu once an AI agent answers.](https://chargezen.com/blog/ivr-vs-ai-phone-agent) [ ### SmartyTap for home services Texting and calls for home service teams, in one shared inbox.](https://chargezen.com/smartytap/home-services) [ ### What is an AI receptionist? Glossary: what an AI receptionist does on the phone and how it differs from a menu.](https://chargezen.com/glossary/ai-receptionist) [ ### AI receptionist for lawn care companies Guide: setting up an AI receptionist for lawn care companies, with a sample call.](https://chargezen.com/blog/ai-receptionist-for-lawn-care) [ ### Business phone system for lawn care companies Guide: choosing a business phone system for lawn care companies.](https://chargezen.com/blog/business-phone-system-for-lawn-care) [ ### Lawn care business software Guide: the software lawn care companies use, sorted by job.](https://chargezen.com/blog/lawn-care-business-software)