--- title: "AI phone answering for painters: Concierge | Chargezen" description: "Concierge answers calls for painting contractors: estimate requests, cabinets, colors and project updates. It takes the details and photos for your estimator." url: "https://chargezen.com/concierge/industries/home-services/painting" lang: "en" --- Canonical URL: https://chargezen.com/concierge/industries/home-services/painting # Every estimate request, taken while you paint. Concierge answers your painting line while your crew is on a job: interior and exterior estimate requests, cabinet questions, color and prep questions, and “are you still coming Thursday?” texts. It takes the project details and photos and hands them to your estimator. [Start Concierge](https://admin.chargezen.com/signup?product=concierge) answers on your number 24/7 answers on your number by text, in the same thread Photos by text, in the same thread for your team to join One tap for your team to join The problem Painting contractors win jobs by showing up for the estimate, but they can't answer the phone with a brush in hand. Homeowners call three painters for a quote. The first one to call back gets the walk-through, and the others get a polite no. ## What it handles on the call. ### Estimate requests Takes the address, interior or exterior, rooms or stories, surfaces, timing and who picks the colors, so your estimator walks in ready. ### Photos of the project by text Homeowners text pictures of the rooms, the peeling siding or the cabinets. They land in the thread before the walk-through. ### Prep and product questions Answers “Do I need to move furniture?”, “What paint do you use?” and “How long do cabinets take?” from what you write. ### Project updates by text Customers text about start dates and weather on exterior jobs. Concierge repeats what your team already told them and hands the rest over. ## How a call goes. 1. 1 ### A homeowner calls for a quote Concierge answers while you're on a job. 2. 2 ### It takes the project details Interior or exterior, rooms, surfaces, timing. 3. 3 ### It asks for photos by text They land in the thread for your estimator. 4. 4 ### Your estimator follows up From the same number, with everything in one thread. ## A night on the phones, start to finish. An illustrative company, not a customer: a residential painting contractor with one estimator and two crews. Wednesday, 1:15 p.m. A caller wants the kitchen cabinets and the living room painted. Concierge asks how many cabinet doors and drawers, whether the living room ceiling is included and when they hope to start. 1:18 p.m. It asks what paint the company uses on cabinets and how long they take. Concierge answers from the company's write-up. 1:20 p.m. The caller texts four photos. They land in the thread, and the request goes to the team inbox. 5:30 p.m. The estimator, done for the day, opens the thread in the Finn app and texts two walk-through times from the business number. Two weeks later The customer texts whether the crew is still starting Monday. Concierge sees the start date the estimator texted and confirms it. Names, times and details are made up to show how a call goes. They are not results from a real business. ## Where Concierge stops and your team takes over. Concierge is the phone, text and AI layer. Your schedule, your crew and your prices stay with you. Booking and dispatch It doesn't book walk-throughs or crew days. It takes the request, and your estimator sets the time. Estimates and prices It never prices a job. It collects the details and photos your estimator needs, and can share a minimum job size you publish. Phone menus and forwarding No phone tree, no "press 1" and no forwarding rules. Concierge answers the call itself, and a teammate joins from the Finn app or the browser when needed. Reviews and follow-ups It does not send review requests or follow-up campaigns. Your team texts the customer from the same number, in the same thread. ## What changes for your business. ### First to respond Every estimate request is taken while you're on a job. ### Walk-throughs with context Rooms, surfaces and photos before you arrive. ### Fewer “when do you start?” calls Concierge repeats the dates your team already sent. ## Stop losing jobs to voicemail. Concierge answers your line day and night, takes the job details and brings your team in when it matters. Put it on the number your customers already call. [Start Concierge](https://admin.chargezen.com/signup?product=concierge) [Back to Concierge](https://chargezen.com/concierge) ## Common questions ### How does Concierge help painting contractors? It answers your business line day and night, recognizes returning callers, takes the job details and photos by text, and alerts your team in the Finn app. A teammate can listen in and join the call in one tap. It doesn't book, dispatch or quote. ### Can Concierge give a painting estimate? No. It takes the project details and photos and hands them to your estimator. It can share a minimum job size or starting price you publish. ### Can it answer questions about older homes and lead paint? Only from what you write. Many painters hand those questions straight to the estimator, and you can instruct Concierge to do the same. ### Can it book the walk-through? No. Booking isn't built. Your estimator texts or calls with times, from the same number. ### Can homeowners send photos? Yes. Picture messages sent to your Chargezen number land in the homeowner's thread next to the call. ### Can it handle rain delays on exterior jobs? Add a note about the delay to its knowledge, or text the customer from the thread. Concierge repeats what you've told it and hands the rest to your team. ### How much does Concierge cost? Concierge Starter is $20 a month with 20,000 credits. Pro is $199 a month with 199,000 credits, or $1,990 a year. Phone and text charges are billed as used, and you can connect your own OpenAI or Anthropic account. ## More for your phone line. [ ### Concierge for home services How Concierge answers the phone for plumbers, HVAC, roofers, electricians and more.](https://chargezen.com/concierge/industries/home-services) [ ### Concierge for roofers Storm leaks, inspections and insurance questions, answered.](https://chargezen.com/concierge/industries/home-services/roofing) [ ### Concierge for cleaning companies Quotes, recurring cleans and move-outs, answered.](https://chargezen.com/concierge/industries/home-services/cleaning) [ ### AI receptionist Answers your business line 24/7 and knows every caller's orders.](https://chargezen.com/concierge/use-cases/ai-receptionist) [ ### Phone Concierge answers your business line, and your team joins in one tap.](https://chargezen.com/concierge/channels/phone) [ ### Bring your number Keep the number on your trucks, yard signs and Google listing.](https://chargezen.com/concierge/features/bring-your-number) [ ### Missed call cost calculator Work out what unanswered calls cost you, from your own numbers.](https://chargezen.com/tools/missed-call-cost-calculator) [ ### What missed calls cost Guide: why calls go unanswered and what voicemail, callbacks and AI answering change.](https://chargezen.com/blog/missed-customer-calls) [ ### IVR vs AI phone agent Guide: whether you need a phone menu once an AI agent answers.](https://chargezen.com/blog/ivr-vs-ai-phone-agent) [ ### SmartyTap for home services Texting and calls for home service teams, in one shared inbox.](https://chargezen.com/smartytap/home-services) [ ### What is an AI receptionist? Glossary: what an AI receptionist does on the phone and how it differs from a menu.](https://chargezen.com/glossary/ai-receptionist) [ ### AI receptionist for painting contractors Guide: setting up an AI receptionist for painting contractors, with a sample call.](https://chargezen.com/blog/ai-receptionist-for-painters) [ ### Business phone system for painting contractors Guide: choosing a business phone system for painting contractors.](https://chargezen.com/blog/business-phone-system-for-painters) [ ### Painting business software Guide: the software painting contractors use, sorted by job.](https://chargezen.com/blog/painting-business-software)