--- title: "AI phone answering for pest control | Chargezen" description: "Concierge answers pest control calls 24/7: wasps, rodents, termites and bed bugs. It answers treatment questions your way, takes photos and brings your team in." url: "https://chargezen.com/concierge/industries/home-services/pest-control" lang: "en" --- Canonical URL: https://chargezen.com/concierge/industries/home-services/pest-control # Every “I just saw a mouse” call, answered tonight. Concierge answers your pest control line when the bugs show up: wasp nests in spring, rodents in fall, termite swarms and bed bugs. It answers your treatment and safety questions the way you wrote them, takes the details and photos, and brings in your team. [Start Concierge](https://admin.chargezen.com/signup?product=concierge) answers on your number 24/7 answers on your number by text, in the same thread Photos by text, in the same thread for your team to join One tap for your team to join The problem Pest calls are urgent to the caller and seasonal to you. Spring brings swarmers and wasp nests, summer brings ants, fall brings mice into the walls. The caller who just saw something run across the kitchen wants an answer tonight, and they want to know whether the treatment is safe for their kids and pets. ## What it handles on the call. ### New pest calls Takes what they saw, where and how often, and asks for a photo by text so your technician can identify it. ### Safety and treatment questions Answers “Is it safe for my kids and dog?” and “How long until we can go back in?” only from the guidance you write, and hands the rest to your team. ### Photos of the pest by text Callers text a picture of the bug, the droppings or the nest. It lands in the thread for your technician; Concierge doesn't make the call on what it is. ### Plan and service questions Explains your quarterly or monthly plans, what's covered and re-service policies from what you write. ## How a call goes. 1. 1 ### A caller saw a pest Concierge answers, day or night. 2. 2 ### It takes what they saw Where, how many, how long, and a photo. 3. 3 ### It answers your way Safety and plan questions from your written guidance. 4. 4 ### Your team takes over Join the call from the Finn app or call back from the thread. ## A night on the phones, start to finish. An illustrative company, not a customer: a residential pest control company with quarterly service plans. Thursday, 9:10 p.m. A caller found droppings in a kitchen drawer and heard scratching in the wall. Concierge asks where, how long and whether there are pets or small children at home. 9:12 p.m. It asks for a photo, and the caller texts a picture of the drawer. It lands in the thread for the technician to look at. 9:14 p.m. The caller asks whether the treatment is safe for a toddler. Concierge answers with what the company wrote about its rodent program and says a technician will go over it at the visit. 9:15 p.m. Concierge tells the caller the office will text in the morning, and the request goes to the team inbox. Friday, 8:00 a.m. The office opens the thread, sees the photo and texts the customer a visit time from the same number. Names, times and details are made up to show how a call goes. They are not results from a real business. ## Where Concierge stops and your team takes over. Concierge is the phone, text and AI layer. Your schedule, your crew and your prices stay with you. Booking and dispatch It doesn't schedule treatments, inspections or re-services. It takes the request, and your office books it. Estimates and prices It doesn't price a treatment or a termite job. It can share plan prices you publish. Phone menus and forwarding No phone tree, no "press 1" and no forwarding rules. Concierge answers the call itself, and a teammate joins from the Finn app or the browser when needed. Reviews and follow-ups It does not send review requests or follow-up campaigns. Your team texts the customer from the same number, in the same thread. ## What changes for your business. ### Answered while they're worried Callers reach someone the night they see the pest. ### Careful safety answers Only your written guidance, and hand-offs for the rest. ### Better first visits Your technician sees the photo before arriving. ## Stop losing jobs to voicemail. Concierge answers your line day and night, takes the job details and brings your team in when it matters. Put it on the number your customers already call. [Start Concierge](https://admin.chargezen.com/signup?product=concierge) [Back to Concierge](https://chargezen.com/concierge) ## Common questions ### How does Concierge help pest control companies? It answers your business line day and night, recognizes returning callers, takes the job details and photos by text, and alerts your team in the Finn app. A teammate can listen in and join the call in one tap. It doesn't book, dispatch or quote. ### Will Concierge tell callers a treatment is safe? Only what your written guidance says, such as how long to stay out of a room. You can instruct it to hand any health or chemical question to a technician. ### Can it identify a bug from a photo? The photo lands in the thread for your technician. Concierge doesn't identify pests or decide on treatment. ### Can bed bug callers stay discreet? Concierge answers on your business number and keeps the conversation in your team inbox. What it says about discretion comes from your instructions. ### Can it book the treatment? No. Booking isn't built. It takes the request and your office schedules it. ### Can plan customers ask about re-services? Yes. It explains your re-service policy from what you write and passes the request to your team. ### How much does Concierge cost? Concierge Starter is $20 a month with 20,000 credits. Pro is $199 a month with 199,000 credits, or $1,990 a year. Phone and text charges are billed as used, and you can connect your own OpenAI or Anthropic account. ## More for your phone line. [ ### Concierge for home services How Concierge answers the phone for plumbers, HVAC, roofers, electricians and more.](https://chargezen.com/concierge/industries/home-services) [ ### Concierge for lawn care companies Spring sign-ups, rain delays and seasonal services, answered.](https://chargezen.com/concierge/industries/home-services/lawn-care) [ ### Concierge for cleaning companies Quotes, recurring cleans and move-outs, answered.](https://chargezen.com/concierge/industries/home-services/cleaning) [ ### AI receptionist Answers your business line 24/7 and knows every caller's orders.](https://chargezen.com/concierge/use-cases/ai-receptionist) [ ### Phone Concierge answers your business line, and your team joins in one tap.](https://chargezen.com/concierge/channels/phone) [ ### Bring your number Keep the number on your trucks, yard signs and Google listing.](https://chargezen.com/concierge/features/bring-your-number) [ ### Missed call cost calculator Work out what unanswered calls cost you, from your own numbers.](https://chargezen.com/tools/missed-call-cost-calculator) [ ### What missed calls cost Guide: why calls go unanswered and what voicemail, callbacks and AI answering change.](https://chargezen.com/blog/missed-customer-calls) [ ### IVR vs AI phone agent Guide: whether you need a phone menu once an AI agent answers.](https://chargezen.com/blog/ivr-vs-ai-phone-agent) [ ### SmartyTap for home services Texting and calls for home service teams, in one shared inbox.](https://chargezen.com/smartytap/home-services) [ ### What is an AI receptionist? Glossary: what an AI receptionist does on the phone and how it differs from a menu.](https://chargezen.com/glossary/ai-receptionist) [ ### AI receptionist for pest control companies Guide: setting up an AI receptionist for pest control companies, with a sample call.](https://chargezen.com/blog/ai-receptionist-for-pest-control) [ ### Business phone system for pest control companies Guide: choosing a business phone system for pest control companies.](https://chargezen.com/blog/business-phone-system-for-pest-control) [ ### Pest control business software Guide: the software pest control companies use, sorted by job.](https://chargezen.com/blog/pest-control-business-software)