--- title: "AI phone answering for plumbers: Concierge | Chargezen" description: "Concierge answers your plumbing calls 24/7: burst pipes, sewer backups and no hot water. It takes the job details and photos and brings your plumber in." url: "https://chargezen.com/concierge/industries/home-services/plumbing" lang: "en" --- Canonical URL: https://chargezen.com/concierge/industries/home-services/plumbing # A burst pipe at midnight gets an answer, not a voicemail. Concierge answers your plumbing line day and night, walks panicked callers through the steps you wrote, takes the job details and photos, and asks for your team when it can't wait. A plumber joins the call from the Finn app in one tap. [Start Concierge](https://admin.chargezen.com/signup?product=concierge) answers on your number 24/7 answers on your number by text, in the same thread Photos by text, in the same thread for your team to join One tap for your team to join The problem Plumbing calls come in when water is already on the floor. A burst pipe, a sewer backup, a water heater leaking into the garage. The homeowner calls the first plumber on the list, and if that call goes to voicemail, they call the second. Meanwhile your plumbers are under a sink with wet hands, and nobody can pick up. ## What it handles on the call. ### Emergencies, handled calmly A caller with water pouring through the ceiling hears the steps you wrote, like where the main shutoff usually is, while Concierge takes the address and asks for your team. ### Photos by text Callers text a photo of the leak, the clog or the water heater label to the same number. It lands in their thread, so your plumber sees it before the callback. ### Service area and price ranges Answers “Do you come out to my town?” and “What do you charge for a drain cleaning?” from the service area and price ranges you add, and never makes up a number. ### Your plumber joins in one tap Your team gets the alert in the Finn app. Whoever is on call listens in, then taps Join the call. Concierge tells the caller you're here. ## How a call goes. 1. 1 ### A homeowner calls in a panic Concierge answers on your number with the greeting you wrote. 2. 2 ### It gets them safe first Your shutoff and safety instructions, read the way you wrote them. 3. 3 ### It takes the job details Address, what is leaking, how bad, and a photo by text. 4. 4 ### Your team takes it from there A teammate joins the call now, or reads the thread and calls back. ## A night on the phones, start to finish. An illustrative shop, not a customer: a three-truck residential plumbing company with one plumber on call each night. 11:40 p.m. A caller says water is coming through the kitchen ceiling. Concierge reads the shop's instruction: find the main shutoff, usually where the water line enters the house, and turn it off. 11:43 p.m. It takes the address, asks whether the water is off and whether it is near any outlets, and asks the caller to text a photo of the ceiling. 11:45 p.m. The photo arrives in the same thread. Concierge asks for a teammate, and the team gets the alert in the Finn app. 11:47 p.m. The plumber on call listens in, taps Join the call and agrees on a visit. The call, the photo and the notes stay on the customer's thread. 7:30 a.m. The office reads the thread, adds the job to its scheduling software and texts the customer from the same number. Names, times and details are made up to show how a call goes. They are not results from a real business. ## Where Concierge stops and your team takes over. Concierge is the phone, text and AI layer. Your schedule, your crew and your prices stay with you. Booking and dispatch It doesn't put the job on your board or send a truck. It takes the address and the problem, and your team or your scheduling software books the visit. Estimates and prices It shares the price ranges you add, like a trip charge or a typical drain-cleaning range. It never quotes a repair or a water heater replacement. That stays with your plumber. Phone menus and forwarding No phone tree, no "press 1" and no forwarding rules. Concierge answers the call itself, and a teammate joins from the Finn app or the browser when needed. Reviews and follow-ups It does not send review requests or follow-up campaigns. Your team texts the customer from the same number, in the same thread. ## What changes for your business. ### Fewer lost emergency calls The midnight burst pipe reaches a person, not the next plumber on the list. ### Photos before the callback Your plumber knows what to bring before leaving the house. ### Safety steps every time Your shutoff and gas-smell instructions, read word for word. ## Stop losing jobs to voicemail. Concierge answers your line day and night, takes the job details and brings your team in when it matters. Put it on the number your customers already call. [Start Concierge](https://admin.chargezen.com/signup?product=concierge) [Back to Concierge](https://chargezen.com/concierge) ## Common questions ### How does Concierge help plumbers? It answers your business line day and night, recognizes returning callers, takes the job details and photos by text, and alerts your team in the Finn app. A teammate can listen in and join the call in one tap. It doesn't book, dispatch or quote. ### What does Concierge tell a caller who smells gas? Whatever you write. Most shops tell callers to leave the house and call the gas company's emergency line from outside. Concierge reads your instruction and asks for your team; it never troubleshoots a gas problem itself. ### Can Concierge book the plumber? No. Booking and dispatch aren't built. Concierge takes the address, the problem and any photos, and your team books the visit in the tool you already use. ### Can customers send a photo of the leak? Yes. Picture messages sent to your Chargezen number land in the customer's thread with the call, so your plumber sees them before calling back. ### Will it quote a water heater replacement? No. It shares only the price ranges you publish to its knowledge, and says a plumber will give the actual price. ### What about the office line during the day? Concierge can answer every call, or your team can answer and bring Concierge in through the shared inbox. Calls and texts from the same number stay in one thread either way. ### How much does Concierge cost? Concierge Starter is $20 a month with 20,000 credits. Pro is $199 a month with 199,000 credits, or $1,990 a year. Phone and text charges are billed as used, and you can connect your own OpenAI or Anthropic account. ## More for your phone line. [ ### Concierge for home services How Concierge answers the phone for plumbers, HVAC, roofers, electricians and more.](https://chargezen.com/concierge/industries/home-services) [ ### Concierge for HVAC companies No-heat, no-cool and tune-up calls, answered.](https://chargezen.com/concierge/industries/home-services/hvac) [ ### Concierge for electricians Outages, panel upgrades and EV chargers, answered.](https://chargezen.com/concierge/industries/home-services/electrical) [ ### AI receptionist Answers your business line 24/7 and knows every caller's orders.](https://chargezen.com/concierge/use-cases/ai-receptionist) [ ### Phone Concierge answers your business line, and your team joins in one tap.](https://chargezen.com/concierge/channels/phone) [ ### Bring your number Keep the number on your trucks, yard signs and Google listing.](https://chargezen.com/concierge/features/bring-your-number) [ ### Missed call cost calculator Work out what unanswered calls cost you, from your own numbers.](https://chargezen.com/tools/missed-call-cost-calculator) [ ### What missed calls cost Guide: why calls go unanswered and what voicemail, callbacks and AI answering change.](https://chargezen.com/blog/missed-customer-calls) [ ### IVR vs AI phone agent Guide: whether you need a phone menu once an AI agent answers.](https://chargezen.com/blog/ivr-vs-ai-phone-agent) [ ### SmartyTap for home services Texting and calls for home service teams, in one shared inbox.](https://chargezen.com/smartytap/home-services) [ ### What is an AI receptionist? Glossary: what an AI receptionist does on the phone and how it differs from a menu.](https://chargezen.com/glossary/ai-receptionist) [ ### AI receptionist for plumbers Guide: setting up an AI receptionist for plumbers, with a sample call.](https://chargezen.com/blog/ai-receptionist-for-plumbers) [ ### Business phone system for plumbers Guide: choosing a business phone system for plumbers.](https://chargezen.com/blog/business-phone-system-for-plumbers) [ ### Plumbing business software Guide: the software plumbers use, sorted by job.](https://chargezen.com/blog/plumbing-business-software)