--- title: "AI phone answering for roofers: Concierge | Chargezen" description: "Concierge answers roofing calls 24/7: storm damage, active leaks, inspections and insurance questions. It takes photos by text and brings your team in." url: "https://chargezen.com/concierge/industries/home-services/roofing" lang: "en" --- Canonical URL: https://chargezen.com/concierge/industries/home-services/roofing # After the storm, every homeowner gets an answer. Concierge answers your roofing line after hail and wind, when a ceiling starts dripping and when homeowners want an inspection. It takes the address and photos, answers your insurance and warranty questions, and brings your team in. [Start Concierge](https://admin.chargezen.com/signup?product=concierge) answers on your number 24/7 answers on your number by text, in the same thread Photos by text, in the same thread for your team to join One tap for your team to join The problem Roofing calls spike the morning after a storm. Every homeowner on the street is calling, and so are the out-of-town crews knocking on doors. Your estimators are on roofs, the office is buried, and the homeowner who reached voicemail signs with whoever called back first. ## What it handles on the call. ### Active leaks and storm damage Takes the address, where the water is coming in and whether it's still raining, reads your instructions for protecting belongings, and asks for your team. ### Photos of the damage by text Homeowners text pictures of missing shingles, the stain on the ceiling or hail dents. They land in the thread, ready for your estimator. ### Insurance, licensing and warranty questions Answers “Do you work with my insurance?”, “Are you licensed and local?” and “What does your warranty cover?” from what you write. ### Service area and inspection requests Tells callers whether you cover their town, takes inspection requests with roof type and age, and hands them to your team. ## How a call goes. 1. 1 ### A homeowner calls after a storm Concierge answers, even when every line would be busy. 2. 2 ### It sorts leak from inspection Water coming in now, or damage to look at. 3. 3 ### It takes the details and photos Address, roof type and age, pictures by text. 4. 4 ### Your team follows up A teammate joins the call or calls back from the thread. ## A night on the phones, start to finish. An illustrative company, not a customer: a residential roofing contractor with two estimators and three crews. Saturday, 7:15 a.m. Hail went through overnight. A caller says there's a new water stain on the upstairs ceiling. Concierge asks whether water is dripping now and reads the company's instruction to move belongings and put a bucket under it. 7:18 a.m. It takes the address, the roof's age and type, and asks for photos. The caller texts three: the ceiling, the gutter full of granules, the dented vent. 7:20 a.m. The caller asks whether the company works with insurance companies. Concierge answers from what the company wrote and says an estimator will walk them through it. 7:22 a.m. Concierge asks for a teammate. The team gets the alert in the Finn app, and the estimator on call that weekend sees the photos and joins the call to talk about tarping. Monday The estimator, already on site, texts the customer from the same number. The whole storm-week history is in one thread. Names, times and details are made up to show how a call goes. They are not results from a real business. ## Where Concierge stops and your team takes over. Concierge is the phone, text and AI layer. Your schedule, your crew and your prices stay with you. Booking and dispatch It doesn't schedule inspections, crews or tarping. It takes the request and your team sets the time. Estimates and prices It never prices a roof, a repair or an insurance claim. It can share general information you write, like your warranty or which roof types you install. Phone menus and forwarding No phone tree, no "press 1" and no forwarding rules. Concierge answers the call itself, and a teammate joins from the Finn app or the browser when needed. Reviews and follow-ups It does not send review requests or follow-up campaigns. Your team texts the customer from the same number, in the same thread. ## What changes for your business. ### First to answer after a storm Every caller gets an answer while your estimators are on roofs. ### Photos before the visit Your estimator sees the damage before driving out. ### Trust questions answered Licensing, insurance and warranty answers, the way you wrote them. ## Stop losing jobs to voicemail. Concierge answers your line day and night, takes the job details and brings your team in when it matters. Put it on the number your customers already call. [Start Concierge](https://admin.chargezen.com/signup?product=concierge) [Back to Concierge](https://chargezen.com/concierge) ## Common questions ### How does Concierge help roofers? It answers your business line day and night, recognizes returning callers, takes the job details and photos by text, and alerts your team in the Finn app. A teammate can listen in and join the call in one tap. It doesn't book, dispatch or quote. ### Can Concierge handle the calls after a hailstorm? Yes. It answers calls on your number, takes the address, the damage and photos by text, and hands each one to your team with the details in the thread. ### Will it give advice about insurance claims? Only what you write, such as whether you work with insurers and what to have ready. It doesn't interpret policies or estimate claims; your estimator does. ### Can it schedule roof inspections? No. Booking isn't built. It takes the request with the address, roof type and photos, and your team schedules it. ### Can homeowners send photos? Yes. Picture messages sent to your Chargezen number land in the homeowner's thread, next to the call. ### We're on the road with a local number on the yard signs. Can we keep it? Yes. You can move your existing number to Chargezen, so the number on your signs and trucks keeps working. ### How much does Concierge cost? Concierge Starter is $20 a month with 20,000 credits. Pro is $199 a month with 199,000 credits, or $1,990 a year. Phone and text charges are billed as used, and you can connect your own OpenAI or Anthropic account. ## More for your phone line. [ ### Concierge for home services How Concierge answers the phone for plumbers, HVAC, roofers, electricians and more.](https://chargezen.com/concierge/industries/home-services) [ ### Concierge for painting contractors Estimate requests, colors and project updates, answered.](https://chargezen.com/concierge/industries/home-services/painting) [ ### Concierge for plumbers Burst pipes, backups and water heaters, answered.](https://chargezen.com/concierge/industries/home-services/plumbing) [ ### AI receptionist Answers your business line 24/7 and knows every caller's orders.](https://chargezen.com/concierge/use-cases/ai-receptionist) [ ### Phone Concierge answers your business line, and your team joins in one tap.](https://chargezen.com/concierge/channels/phone) [ ### Bring your number Keep the number on your trucks, yard signs and Google listing.](https://chargezen.com/concierge/features/bring-your-number) [ ### Missed call cost calculator Work out what unanswered calls cost you, from your own numbers.](https://chargezen.com/tools/missed-call-cost-calculator) [ ### What missed calls cost Guide: why calls go unanswered and what voicemail, callbacks and AI answering change.](https://chargezen.com/blog/missed-customer-calls) [ ### IVR vs AI phone agent Guide: whether you need a phone menu once an AI agent answers.](https://chargezen.com/blog/ivr-vs-ai-phone-agent) [ ### SmartyTap for home services Texting and calls for home service teams, in one shared inbox.](https://chargezen.com/smartytap/home-services) [ ### What is an AI receptionist? Glossary: what an AI receptionist does on the phone and how it differs from a menu.](https://chargezen.com/glossary/ai-receptionist) [ ### AI receptionist for roofers Guide: setting up an AI receptionist for roofers, with a sample call.](https://chargezen.com/blog/ai-receptionist-for-roofers) [ ### Business phone system for roofers Guide: choosing a business phone system for roofers.](https://chargezen.com/blog/business-phone-system-for-roofers) [ ### Roofing business software Guide: the software roofers use, sorted by job.](https://chargezen.com/blog/roofing-business-software)