Canonical URL: https://chargezen.com/concierge/integrations/amazon-mcf

Amazon Multi-Channel Fulfillment integration

# Concierge + Amazon Multi-Channel Fulfillment.

Connect Amazon Multi-Channel Fulfillment and Concierge works with fulfillment orders and shipping status, so it can answer customers and do the work behind them.

[Start Concierge](https://admin.chargezen.com/signup?product=concierge)

Fulfillment

integration type

Minutes

to connect

Your rules

approvals still apply

The problem

AI that cannot see Amazon Multi-Channel Fulfillment can only guess. Connected, Concierge reads what it needs from Amazon Multi-Channel Fulfillment, acts within the permissions you grant and keeps a record of every step.

Capabilities

## What it does.

### Checks fulfillment status

Through your Amazon Multi-Channel Fulfillment connection, within the access you grant.

### Answers delivery questions

Through your Amazon Multi-Channel Fulfillment connection, within the access you grant.

### Flags stuck shipments

Through your Amazon Multi-Channel Fulfillment connection, within the access you grant.

### Reports on fulfillment

Through your Amazon Multi-Channel Fulfillment connection, within the access you grant.

Step by step

## How it works.

1

### Connect Amazon Multi-Channel Fulfillment

Sign in or add your key in Chargezen settings.

2

### Choose access

Decide which agents can use it.

3

### Put it to work

Concierge uses it in conversations and tasks.

4

### Review anytime

Every action is on the record.

Outcomes

## What you get.

### Answers in seconds

Customers get help right away, day or night.

### Your team freed up

People focus on the conversations that need them.

### Within your rules

Every action follows your policies and approvals.

## Common questions

### How does Concierge work with Amazon Multi-Channel Fulfillment?

Connect Amazon Multi-Channel Fulfillment and Concierge works with fulfillment orders and shipping status, so it can answer customers and do the work behind them.

### How does it work?

Connect Amazon Multi-Channel Fulfillment: Sign in or add your key in Chargezen settings. Choose access: Decide which agents can use it. Put it to work: Concierge uses it in conversations and tasks. Review anytime: Every action is on the record.

### Does Concierge follow my rules?

Yes. Concierge only uses the tools and data you grant, answers from information you approve, asks for approval before consequential actions and keeps a record of every step. A teammate can take over any conversation.

### How much does Concierge cost?

Concierge Starter is $20 a month with 20,000 credits. Pro is $199 a month with 199,000 credits, or $1,990 a year. Phone and text charges are billed as used, and you can connect your own OpenAI or Anthropic account.

Related

## Explore more of Concierge.

[

### All integrations

Everything Concierge connects to.

](https://chargezen.com/concierge/integrations)[

### Approvals and audit trail

Asks before big moves, records every step.

](https://chargezen.com/concierge/features/approvals)[

### Works with your files

Google Drive, Dropbox, Box and Microsoft 365.

](https://chargezen.com/concierge/features/files)

## Put a digital employee to work.

Concierge answers your customers, runs back-office work on its own computer and gets better every week. See it on your own store.

[Start Concierge](https://admin.chargezen.com/signup?product=concierge)[Back to Concierge](https://chargezen.com/concierge)