---
title: "Concierge playbook library: ready-made analyses | Chargezen"
description: "Eight analysis playbooks every Concierge workspace starts with: retention, repeat buyers, lifetime value, RFM, baskets, subscriptions, order value, refunds."
url: "https://chargezen.com/concierge/playbooks"
lang: "en"
---

Canonical URL: https://chargezen.com/concierge/playbooks

# Proven analyses, ready the day you start.

Every Concierge workspace comes with eight playbooks for common store questions. Ask in plain English, and Concierge follows the right one step by step and shows its work. Edit any of them, or write your own.

[Start Concierge](https://admin.chargezen.com/signup?product=concierge) [See pricing](https://chargezen.com/pricing)

## Analysis playbooks every workspace starts with

[

### Cohort retention

Do customers come back after their first order? Month by month, group by group.

](https://chargezen.com/concierge/playbooks/cohort-retention)[

### Repeat purchase tiers

How many customers bought once, a few times or often, and the revenue from each.

](https://chargezen.com/concierge/playbooks/repeat-tiers)[

### Customer lifetime value

What customers have actually spent with you, by first month or first product.

](https://chargezen.com/concierge/playbooks/customer-lifetime-value)[

### RFM segments

Your champions, new customers and the ones slipping away, with the rules shown.

](https://chargezen.com/concierge/playbooks/rfm-segments)[

### Product affinity and baskets

Which products and collections sell together, and what to offer next.

](https://chargezen.com/concierge/playbooks/product-affinity)[

### Subscription analytics

New, cancelled and paused subscriptions, who left, and why monthly revenue moved.

](https://chargezen.com/concierge/playbooks/subscription-analytics)[

### Average order value trend

Whether order size is really rising, with a check that rules out noise.

](https://chargezen.com/concierge/playbooks/aov-trend)[

### Refund analysis

Your refund rate by month and the products and collections behind it.

](https://chargezen.com/concierge/playbooks/refund-analysis)

## Make them yours

[

### What playbooks are

Write your own methods and choose which agents follow them.

](https://chargezen.com/concierge/features/playbooks)[

### Guide: playbooks

Docs: write, edit, assign and publish a playbook.

](https://chargezen.com/docs/concierge/playbooks)[

### Inside ChatGPT and Claude

Ask Concierge to run a playbook from the AI apps you already use.

](https://chargezen.com/concierge/features/chatgpt-and-claude)

## Put a digital employee to work.

See Concierge answer customers and run back-office work on your own store.

[Start Concierge](https://admin.chargezen.com/signup?product=concierge) [Back to Concierge](https://chargezen.com/concierge)