Canonical URL: https://chargezen.com/concierge/use-cases

# A digital employee for every team.

Support, sales, marketing, operations, finance and more. Pick the job, and Concierge shows up ready to do it.

## Customer requests it handles

[

### Order tracking

Concierge looks up the order, reads the latest tracking and tells the customer exactly where their package is, on chat, text, email or phone.

](https://chargezen.com/concierge/use-cases/order-tracking)[

### Order changes

Concierge updates shipping addresses, swaps items and adjusts quantities on unfulfilled orders, within the rules you set.

](https://chargezen.com/concierge/use-cases/order-changes)[

### Returns and refunds

Concierge checks eligibility, starts returns, offers exchanges or store credit first, and handles refunds within the limits you approve.

](https://chargezen.com/concierge/use-cases/returns-and-refunds)[

### Subscription changes

Subscribers tell Concierge what they need and it makes the change on the spot.

](https://chargezen.com/concierge/use-cases/subscription-changes)[

### Rewards and loyalty

Concierge tells customers their balance, what they can redeem and how close they are to the next reward, and helps them use it.

](https://chargezen.com/concierge/use-cases/rewards-and-loyalty)[

### Product recommendations

Concierge answers product questions, compares options and recommends the right product from what the shopper tells it and what they bought before.

](https://chargezen.com/concierge/use-cases/product-recommendations)[

### Out-of-stock alternatives

When an item is out of stock or discontinued, Concierge suggests close alternatives and tells customers when their favorite is back.

](https://chargezen.com/concierge/use-cases/out-of-stock-alternatives)[

### Pre-sale questions

Shipping times, discounts, sizing and policies: Concierge answers on your site, in checkout or by text, and helps shoppers finish the purchase.

](https://chargezen.com/concierge/use-cases/pre-sale-questions)

## Concierge for…

[

### Customer support

Answers every customer, on every channel, and fixes the problem.

](https://chargezen.com/concierge/use-cases/customer-support)[

### Sales

Replies to leads in seconds, builds quotes and follows up.

](https://chargezen.com/concierge/use-cases/sales)[

### Marketing

Finds what is working, drafts campaigns and reports results.

](https://chargezen.com/concierge/use-cases/marketing)[

### Data analytics

Answers business questions with real numbers in minutes.

](https://chargezen.com/concierge/use-cases/data-analytics)[

### Product management

Turns customer conversations into clear, ranked product insight.

](https://chargezen.com/concierge/use-cases/product-management)[

### Operations

Watches orders, fulfillment and stock, and chases what is stuck.

](https://chargezen.com/concierge/use-cases/operations)[

### Finance

Reconciles files, checks invoices and prepares the numbers.

](https://chargezen.com/concierge/use-cases/finance)[

### Research

Researches competitors and markets on the web and writes it up.

](https://chargezen.com/concierge/use-cases/research)[

### Founders

A chief of staff that briefs you daily and handles the follow-ups.

](https://chargezen.com/concierge/use-cases/founders)[

### After-hours support

Answers customers overnight and on weekends.

](https://chargezen.com/concierge/use-cases/after-hours-support)

## Put a digital employee to work.

See Concierge answer customers and run back-office work on your own store.

[Start Concierge](https://admin.chargezen.com/signup?product=concierge)[Back to Concierge](https://chargezen.com/concierge)