--- title: "AI receptionist and answering service: Concierge | Chargezen" description: "An AI receptionist and answering service for your store. Concierge answers calls 24/7, knows each caller and their orders, and does the work on the call." url: "https://chargezen.com/concierge/use-cases/ai-receptionist" lang: "en" --- Canonical URL: https://chargezen.com/concierge/use-cases/ai-receptionist # An AI receptionist that knows your store. Concierge answers your business line day and night, knows who is calling and what they ordered, and handles the request on the call within your rules. When a caller needs a person, a teammate joins with one tap. [Start Concierge](https://admin.chargezen.com/signup?product=concierge) answers on your number 24/7 answers on your number the caller and their orders Knows the caller and their orders for a teammate to join One tap for a teammate to join The problem A missed call is a customer who gives up, or calls back angrier. Voicemail makes them wait for a callback. An answering service can take a message, but it can't see the order. Concierge answers like someone who works at your store: it knows the customer, and it can fix the problem before they hang up. ## What your AI receptionist does. ### Answers every call, 24/7 Picks up on your business number day and night. No hold music and no phone tree: callers just talk. ### Knows who is calling Matches the caller's number to their customer profile, greets them by name and pulls up their orders and past conversations. ### Does the work on the call Order status, order changes, and subscription skips and pauses, within the rules and approvals you set. ### A teammate joins with one tap Your team listens in from Finn for iPhone or the browser, taps Join the call, and Concierge tells the caller you're here. ## How a call goes. 1. 1 ### A customer calls Concierge answers on your number with the greeting you wrote, using their first name when it knows them. 2. 2 ### It handles the request It looks up the order and makes the change while the caller is on the line. 3. 3 ### A teammate steps in if needed Join the call, transfer it to another teammate or hand it back to Concierge. 4. 4 ### One thread per customer The call joins the customer's conversation, so a text or email later picks up where it left off. ## Voicemail, an answering service or Concierge. Three ways to handle the calls your team can't take. ### Voicemail Who picks up Nobody. The caller leaves a message. Knows the caller's orders No Can fix the problem No. Someone calls back later. Getting your team on the call A callback After the call A recording to listen to What it costs Usually part of your phone plan ### Human answering service Who picks up An operator at an outside company Knows the caller's orders Only what is in the script you give them Can fix the problem Takes a message or follows your script Getting your team on the call A transfer or a message After the call A message from the operator What it costs Set by each provider, often by the call or the minute ### Concierge Who picks up Concierge, on your number, day and night Knows the caller's orders Yes: orders, subscriptions and past conversations Can fix the problem Yes, within your rules and approvals Getting your team on the call A teammate joins with one tap After the call The call joins the customer's thread with their texts and emails What it costs Credits from your Concierge plan, plus phone charges as used Answering services differ. Check a provider's current plans before you compare prices. ## What changes for your callers. ### No more missed calls Every caller gets an answer, even at night and on weekends. ### Fixed on the call Order changes and skips happen while the caller is on the line, not after a callback. ### Every call on the record Calls live with the customer's texts and emails in your team inbox. ## Put a digital employee to work. Concierge answers your customers, runs back-office work on its own computer and gets better every week. See it on your own store. [Start Concierge](https://admin.chargezen.com/signup?product=concierge) [Back to Concierge](https://chargezen.com/concierge) ## Common questions ### What is an AI receptionist? An AI receptionist answers your business phone and talks with callers in natural conversation. Concierge goes further than taking messages: it knows the caller, looks up their orders and handles the request within your rules. ### How is Concierge different from an answering service? An answering service puts an outside operator on your line who works from a script and takes messages. Concierge is connected to your store, so it can see the caller's orders and subscriptions and make changes on the call. When a person is needed, your own teammate joins with one tap. ### Can a person take over the call? Yes. Your team is alerted on Finn for iPhone and in the browser. Listen with your microphone off, tap Join the call, and Concierge tells the caller you're here. You can transfer the call to another teammate or hand it back to Concierge. ### Are calls recorded? Only as your recording policy allows. Each number can follow your workspace policy, always record or never record, and callers hear the recording notice you set. ### Can I keep my business number? Yes. You can get a new toll-free number, use the number you already text from, or port your current number in. ### How much does Concierge cost? Concierge Starter is $20 a month with 20,000 credits. Pro is $199 a month with 199,000 credits, or $1,990 a year. Phone and text charges are billed as used, and you can connect your own OpenAI or Anthropic account. ## More on Concierge and the phone. [ ### Phone Concierge answers your business line, and your team joins in one tap.](https://chargezen.com/concierge/channels/phone) [ ### Answers the phone Live calls, caller recognition and one-tap teammate join.](https://chargezen.com/concierge/features/phone-calls) [ ### Toll-free texting Text from a toll-free number, with verification filled in and tracked.](https://chargezen.com/concierge/features/toll-free-texting) [ ### After-hours support Answers customers overnight and on weekends.](https://chargezen.com/concierge/use-cases/after-hours-support) [ ### Customer support Answers every customer, on every channel, and fixes the problem.](https://chargezen.com/concierge/use-cases/customer-support) [ ### What is a voice AI agent? An AI agent that answers and handles phone calls in natural conversation.](https://chargezen.com/glossary/voice-ai-agent)