Canonical URL: https://chargezen.com/concierge/use-cases/customer-support

Concierge for customer support

# Support that answers, fixes and remembers.

Concierge answers customers on chat, phone, text, WhatsApp and email, fixes the problem within your rules, and hands the hard cases to your team with the whole story.

[Start Concierge](https://admin.chargezen.com/signup?product=concierge)

24/7

on every channel

Fixes

not just replies

Learns

from every handoff

The problem

Your support team spends most of the day on the same questions: where is my order, change my subscription, I need a refund. Meanwhile the customers who really need a person wait. Concierge handles the routine work completely, so your team can focus on the conversations that matter.

Capabilities

## What it takes off your plate.

### Every question, every channel

Order status, returns, product questions and account changes, answered right away.

### Actually fixes it

Pauses subscriptions, updates addresses and handles refunds within your rules.

### Knows when to hand off

Upset customers and tricky cases go to your team with the full history.

### Gets better every week

Learns how your team handles cases, so fewer need a person.

Step by step

## A day with Concierge.

1

### Morning

Overnight tickets are already answered and resolved.

2

### Midday

A refund over your limit waits for a teammate's approval.

3

### Afternoon

An upset caller is handed to your lead, who joins with one tap.

4

### Next week

Concierge handles that kind of case the way your lead did.

Outcomes

## What changes for your team.

### Instant answers

Customers stop waiting in a queue.

### A calmer team

People handle the cases that need people.

### Within your rules

Every action follows your policies.

## Common questions

### What is Concierge for customer support?

Concierge answers customers on chat, phone, text, WhatsApp and email, fixes the problem within your rules, and hands the hard cases to your team with the whole story.

### How does it work?

Morning: Overnight tickets are already answered and resolved. Midday: A refund over your limit waits for a teammate's approval. Afternoon: An upset caller is handed to your lead, who joins with one tap. Next week: Concierge handles that kind of case the way your lead did.

### Does Concierge follow my rules?

Yes. Concierge only uses the tools and data you grant, answers from information you approve, asks for approval before consequential actions and keeps a record of every step. A teammate can take over any conversation.

### How much does Concierge cost?

Concierge Starter is $20 a month with 20,000 credits. Pro is $199 a month with 199,000 credits, or $1,990 a year. Phone and text charges are billed as used, and you can connect your own OpenAI or Anthropic account.

Related

## Concierge for other teams.

[

### Sales

Replies to leads in seconds, builds quotes and follows up.

](https://chargezen.com/concierge/use-cases/sales)[

### Operations

Watches orders, fulfillment and stock, and chases what is stuck.

](https://chargezen.com/concierge/use-cases/operations)[

### Product management

Turns customer conversations into clear, ranked product insight.

](https://chargezen.com/concierge/use-cases/product-management)

## Put a digital employee to work.

Concierge answers your customers, runs back-office work on its own computer and gets better every week. See it on your own store.

[Start Concierge](https://admin.chargezen.com/signup?product=concierge)[Back to Concierge](https://chargezen.com/concierge)