Canonical URL: https://chargezen.com/concierge/use-cases/pre-sale-questions

Pre-sale questions

# Answer shoppers before they leave, and turn questions into orders.

Shipping times, discounts, sizing and policies: Concierge answers on your site, in checkout or by text, and helps shoppers finish the purchase.

[Start Concierge](https://admin.chargezen.com/signup?product=concierge)

Seconds

to answer, day or night

Every

channel your customers use

Your rules

decide what it can do

The problem

Most shoppers who have a question before buying will not wait for an email reply. Every unanswered question at checkout is a lost order.

Capabilities

## What it handles.

### Shipping and delivery

When it will arrive and what it will cost.

### Discounts and offers

Current promotions and how to apply them.

### Policies

Returns, warranties and guarantees, from your approved answers.

### Help at checkout

Answers questions in checkout so the order gets finished.

Step by step

## How a request goes.

1

### The customer asks

On chat, text, WhatsApp, email or phone.

2

### Concierge looks it up

It finds the customer, their orders and your policy.

3

### It handles the request

Within the limits and approvals you set.

4

### Or hands off

Tricky cases go to your team with the full story.

Outcomes

## What changes.

### Answers in seconds

Customers get help right away, day or night.

### Your team freed up

People focus on the conversations that need them.

### Within your rules

Every action follows your policies and approvals.

## Common questions

### Can an AI agent handle pre-sale questions?

Shipping times, discounts, sizing and policies: Concierge answers on your site, in checkout or by text, and helps shoppers finish the purchase.

### How does it work?

The customer asks: On chat, text, WhatsApp, email or phone. Concierge looks it up: It finds the customer, their orders and your policy. It handles the request: Within the limits and approvals you set. Or hands off: Tricky cases go to your team with the full story.

### Does Concierge follow my rules?

Yes. Concierge only uses the tools and data you grant, answers from information you approve, asks for approval before consequential actions and keeps a record of every step. A teammate can take over any conversation.

### How much does Concierge cost?

Concierge Starter is $20 a month with 20,000 credits. Pro is $199 a month with 199,000 credits, or $1,990 a year. Phone and text charges are billed as used, and you can connect your own OpenAI or Anthropic account.

Related

## More requests Concierge handles.

[

### Order tracking

Concierge looks up the order, reads the latest tracking and tells the customer exactly where their package is, on chat, text, email or phone.

](https://chargezen.com/concierge/use-cases/order-tracking)[

### Order changes

Concierge updates shipping addresses, swaps items and adjusts quantities on unfulfilled orders, within the rules you set.

](https://chargezen.com/concierge/use-cases/order-changes)[

### Returns and refunds

Concierge checks eligibility, starts returns, offers exchanges or store credit first, and handles refunds within the limits you approve.

](https://chargezen.com/concierge/use-cases/returns-and-refunds)

## Put a digital employee to work.

Concierge answers your customers, runs back-office work on its own computer and gets better every week. See it on your own store.

[Start Concierge](https://admin.chargezen.com/signup?product=concierge)[Back to Concierge](https://chargezen.com/concierge)