Canonical URL: https://chargezen.com/concierge/use-cases/product-management

Concierge for product management

# Hear every customer before you decide what to build next.

Concierge reads your customer conversations, groups the requests and complaints, sizes them with real numbers, checks what competitors offer and writes it up for your next planning session.

[Start Concierge](https://admin.chargezen.com/signup?product=concierge)

Every

conversation read

Ranked

by how many customers ask

Written up

ready for planning

The problem

Your customers tell you what to build every day, in support chats, emails and calls. But nobody can read thousands of conversations, so roadmaps get set by the loudest voice in the room. Concierge reads them all and tells you what customers actually want.

Capabilities

## What it takes off your plate.

### Reads every conversation

Pulls requests, complaints and confusion from every channel.

### Sizes the problem

Counts how many customers raised each issue and what they spend.

### Checks the market

Researches what competitors offer on the web.

### Writes it up

A clear summary with quotes, numbers and a suggested priority.

Step by step

## A day with Concierge.

1

### Set a monthly task

"Summarize what customers asked for this month."

2

### It reads and groups

Themes, counts and real customer quotes.

3

### It adds context

Revenue at stake and what competitors do.

4

### You plan

A ranked write-up lands before your planning meeting.

Outcomes

## What changes for your team.

### Build the right thing

Decisions based on every customer, not the loudest.

### Hours saved

No more reading tickets by hand.

### Customers feel heard

Fix what they actually complain about.

## Common questions

### What is Concierge for product management?

Concierge reads your customer conversations, groups the requests and complaints, sizes them with real numbers, checks what competitors offer and writes it up for your next planning session.

### How does it work?

Set a monthly task: "Summarize what customers asked for this month." It reads and groups: Themes, counts and real customer quotes. It adds context: Revenue at stake and what competitors do. You plan: A ranked write-up lands before your planning meeting.

### Does Concierge follow my rules?

Yes. Concierge only uses the tools and data you grant, answers from information you approve, asks for approval before consequential actions and keeps a record of every step. A teammate can take over any conversation.

### How much does Concierge cost?

Concierge Starter is $20 a month with 20,000 credits. Pro is $199 a month with 199,000 credits, or $1,990 a year. Phone and text charges are billed as used, and you can connect your own OpenAI or Anthropic account.

Related

## Concierge for other teams.

[

### Research

Researches competitors and markets on the web and writes it up.

](https://chargezen.com/concierge/use-cases/research)[

### Customer support

Answers every customer, on every channel, and fixes the problem.

](https://chargezen.com/concierge/use-cases/customer-support)[

### Data analytics

Answers business questions with real numbers in minutes.

](https://chargezen.com/concierge/use-cases/data-analytics)

## Put a digital employee to work.

Concierge answers your customers, runs back-office work on its own computer and gets better every week. See it on your own store.

[Start Concierge](https://admin.chargezen.com/signup?product=concierge)[Back to Concierge](https://chargezen.com/concierge)