Canonical URL: https://chargezen.com/concierge/use-cases/rewards-and-loyalty

Rewards and loyalty

# Points, credits and rewards, explained and applied.

Concierge tells customers their balance, what they can redeem and how close they are to the next reward, and helps them use it.

[Start Concierge](https://admin.chargezen.com/signup?product=concierge)

Seconds

to answer, day or night

Every

channel your customers use

Your rules

decide what it can do

The problem

Customers forget their points and credits, so rewards go unused and loyalty programs underperform. A quick answer at the right moment turns a balance into a sale.

Capabilities

## What it handles.

### Balances on request

Points, credits and reward status in one message.

### How to redeem

Explains what each reward gets them and how to use it.

### Nudges at the right time

Reminds customers of unused rewards when they are ready to buy.

### Referral help

Shares referral links and explains the reward.

Step by step

## How a request goes.

1

### The customer asks

On chat, text, WhatsApp, email or phone.

2

### Concierge looks it up

It finds the customer, their orders and your policy.

3

### It handles the request

Within the limits and approvals you set.

4

### Or hands off

Tricky cases go to your team with the full story.

Outcomes

## What changes.

### Answers in seconds

Customers get help right away, day or night.

### Your team freed up

People focus on the conversations that need them.

### Within your rules

Every action follows your policies and approvals.

## Common questions

### Can an AI agent handle rewards and loyalty?

Concierge tells customers their balance, what they can redeem and how close they are to the next reward, and helps them use it.

### How does it work?

The customer asks: On chat, text, WhatsApp, email or phone. Concierge looks it up: It finds the customer, their orders and your policy. It handles the request: Within the limits and approvals you set. Or hands off: Tricky cases go to your team with the full story.

### Does Concierge follow my rules?

Yes. Concierge only uses the tools and data you grant, answers from information you approve, asks for approval before consequential actions and keeps a record of every step. A teammate can take over any conversation.

### How much does Concierge cost?

Concierge Starter is $20 a month with 20,000 credits. Pro is $199 a month with 199,000 credits, or $1,990 a year. Phone and text charges are billed as used, and you can connect your own OpenAI or Anthropic account.

Related

## More requests Concierge handles.

[

### Order tracking

Concierge looks up the order, reads the latest tracking and tells the customer exactly where their package is, on chat, text, email or phone.

](https://chargezen.com/concierge/use-cases/order-tracking)[

### Order changes

Concierge updates shipping addresses, swaps items and adjusts quantities on unfulfilled orders, within the rules you set.

](https://chargezen.com/concierge/use-cases/order-changes)[

### Returns and refunds

Concierge checks eligibility, starts returns, offers exchanges or store credit first, and handles refunds within the limits you approve.

](https://chargezen.com/concierge/use-cases/returns-and-refunds)

## Put a digital employee to work.

Concierge answers your customers, runs back-office work on its own computer and gets better every week. See it on your own store.

[Start Concierge](https://admin.chargezen.com/signup?product=concierge)[Back to Concierge](https://chargezen.com/concierge)