Canonical URL: https://chargezen.com/docs/checkoutos/troubleshooting/faq # Frequently Asked Questions Answers to common questions about CheckoutOS Last updated: 2025-01-16 Find answers to the most frequently asked questions about CheckoutOS. Can't find what you're looking for? [Contact our support team](https://chargezen.com/docs/checkoutos/troubleshooting/support). ## General Questions ### What is CheckoutOS? CheckoutOS is Chargezen's checkout optimization suite that helps e-commerce brands increase Average Order Value (AOV) through post-purchase upsells, checkout extensions, dynamic bundles, and AI-powered recommendations. It's designed to maximize revenue from every transaction without disrupting the customer experience. ### How much does CheckoutOS cost? CheckoutOS uses predictable monthly entry pricing: * **$99/month** * **No setup fee** * No transaction fees * No revenue share Most brands see ROI within 2-4 weeks based on typical AOV improvements of 15-25%. ### What Shopify plan do I need? CheckoutOS works with all Shopify plans, but feature availability varies: * **Basic/Shopify/Advanced:** Post-purchase upsells, thank you page extensions * **Shopify Plus:** All features including native checkout extensions * **Checkout Extensibility Beta:** Some non-Plus stores may access checkout extensions ##### Not Sure About Your Plan? Check your Shopify plan in **Shopify Admin → Settings → Plan**. Contact us if you need help determining which features are available for your store. ## Feature Questions ### How do post-purchase upsells work? After a customer completes checkout, they see a one-click upsell offer before the thank you page. If they accept, the upsell product is added to their order using the same payment method—no need to re-enter payment information. The entire process takes seconds and doesn't interrupt the purchase flow. ### What acceptance rates can I expect? Typical post-purchase upsell acceptance rates range from 10-20%, depending on: * Relevance of the upsell product to the original purchase * Discount offered (15-25% discounts perform well) * Price point of the upsell product * Quality of product imagery and copy Well-optimized campaigns with A/B testing often achieve 20%+ acceptance rates. ### Can I show multiple upsell offers? Yes, you can configure funnel sequences that show multiple offers: * If customer accepts first offer, show a second complementary product * If customer declines, show a downsell with a larger discount * Maximum of 3 offers per funnel recommended to avoid fatigue ### What's the difference between checkout extensions and upsells? **Checkout Extensions** appear during the checkout process (before payment). They include trust badges, free shipping progress bars, gift options, and custom fields. Their goal is to increase conversion rate and reduce cart abandonment. **Post-Purchase Upsells** appear after checkout completion (after payment). They offer additional products with one-click acceptance. Their goal is to increase Average Order Value from customers who have already committed to a purchase. ## Technical Questions ### Does CheckoutOS affect site speed? CheckoutOS is designed for minimal performance impact: * Checkout extensions load asynchronously * Post-purchase pages are served from fast CDN infrastructure * No JavaScript loaded on non-checkout pages * Typical impact: <50ms additional load time ### Does CheckoutOS work with other Shopify apps? Yes, CheckoutOS is designed to coexist with other apps. However, if you're using other checkout optimization tools (AfterSell, Rebuy, CartHook), you may want to: * Disable overlapping features to avoid conflicts * Run A/B tests to compare performance * Consider consolidating to CheckoutOS for a unified experience ### How does CheckoutOS handle customer data? CheckoutOS takes data privacy seriously: * We never store payment information—all payments process through Shopify * Customer data is stored securely with encryption at rest and in transit * We're GDPR and CCPA compliant * You can request data deletion at any time * We never sell or share customer data with third parties ##### Privacy Policy Read our full [Privacy Policy](https://chargezen.com/privacy-policy) for complete details on data handling practices. ## Billing Questions ### What payment methods do you accept? We accept all major credit cards (Visa, Mastercard, American Express) through our secure payment processor. Payment is processed as a recurring monthly subscription unless you choose a different billing arrangement. ### What's your refund policy? We offer a **90-day ROI guarantee**. If CheckoutOS doesn't generate measurable results for your store within 90 days, contact us for a full refund. We'll work with you to optimize your setup before processing any refund request. ### Can I use CheckoutOS on multiple stores? Each Shopify store requires a separate CheckoutOS license. If you operate multiple stores, contact us for volume pricing options. ## Support Questions ### How quickly can I get support? Our support team typically responds within: * **Email:** Within 24 hours (usually faster) * **Live Chat:** Immediate during business hours (9am-6pm EST) * **Emergency Issues:** Priority response for checkout-blocking issues ### Do you offer setup assistance? Yes! Every CheckoutOS installation includes: * Guided installation walkthrough * Initial campaign setup consultation * Best practices review for your store * 30-day optimization check-in ## Need More Help? [ ### Common Issues Solutions for frequently encountered problems Learn more ](https://chargezen.com/docs/checkoutos/troubleshooting/common-issues)[ ### Contact Support Get personalized help from our team Learn more ](https://chargezen.com/docs/checkoutos/troubleshooting/support) Was this page helpful? Need more help? [Contact support](https://chargezen.com/docs/checkoutos/troubleshooting/support)