--- title: "WhatsApp: Concierge docs | Chargezen" description: "Connect your WhatsApp Business number through Meta so Concierge answers customers on WhatsApp, reads the photos they send and resolves their requests." url: "https://chargezen.com/docs/concierge/channels/whatsapp" lang: "en" updated: "2026-10-18" --- Canonical URL: https://chargezen.com/docs/concierge/channels/whatsapp # WhatsApp Connect your WhatsApp Business number through Meta so Concierge answers customers on WhatsApp, reads the photos they send and resolves their requests. Last updated: 2026-10-18 Customers around the world message businesses on WhatsApp. Connect your WhatsApp Business number and a Concierge agent answers there with the same memory, rules and tools it uses everywhere else. You connect through Meta's sign-up window, without leaving Chargezen. ## Before you start * A Meta (Facebook) login with access to your business, or the ability to create one during sign-up. * The number you want to use: a new business number, or the number you already use in the WhatsApp Business app. * An agent to answer. See [Getting started](https://chargezen.com/docs/concierge/getting-started). ## Connect WhatsApp 1 #### Open Chargezen WhatsApp Go to **Concierge > Deploy > Channels**. On the **WhatsApp** card, click **Chargezen WhatsApp**, then **Connect WhatsApp**. 2 #### Choose number type Pick **A new business number** (recommended) or **A WhatsApp Business app number**. 3 #### Continue with Meta A Meta window opens. Sign in, choose or create your business, and confirm the number. 4 #### Pick the number Back in Chargezen, choose the number to connect. It appears with a **Connected** badge when it's ready, or **Pending at Meta** while Meta finishes. 5 #### Connect an agent Click **Connect an agent**, or go to **Concierge > Deploy > Agents**, configure the agent and tick WhatsApp under **Channels and replies**. Click **Save Agent**. 6 #### Test it Under **Test WhatsApp**, click **Start test** to check messages go both ways. ## Which number type to choose * **A new business number**: the simplest path. The number is used only through Chargezen. * **A WhatsApp Business app number**: keep using the WhatsApp Business app on your phone. Your chat history is brought in as context (watch for the **History sync needed** badge), and the agent steps back when you reply from the app. * **A personal WhatsApp number** or **A number already on WhatsApp API**: the window explains what these need. They can't be connected the same way. ## Number badges * **Connected**, **Pending at Meta** or **Inactive**: whether the number is working. * **Display name in review**, **declined** or **expired**: Meta's review of the business name customers see. * **High**, **Medium** or **Low quality**: Meta's rating of your messages, based on how customers respond. * **Limit N/day** or **Unlimited messaging**: how many new conversations Meta lets you start each day. WhatsApp's 24-hour window WhatsApp lets a business reply freely within 24 hours of the customer's last message. Concierge replies inside that window. ## Troubleshooting and FAQ ### The number stays Pending at Meta Meta is still finishing setup, often the display name review. Check again later from the WhatsApp page. ### The display name was declined Meta wants the name to match your business. Change it in your Meta business settings and wait for a new review. ### Can customers send photos? Yes. Images, documents, audio and video arrive with their captions and file names, and the agent reads them. ### The card says Upgrade required Your plan doesn't include WhatsApp. See [pricing](https://chargezen.com/pricing). ### How do I disconnect? Use **Disconnect all** on the WhatsApp page. ## Related **Guides** * [Text messages (SMS)](https://chargezen.com/docs/concierge/channels/sms) * [Email](https://chargezen.com/docs/concierge/channels/email) * [Finn iPhone app](https://chargezen.com/docs/concierge/finn-iphone-app) **On the product page** * [WhatsApp: serve customers around the world](https://chargezen.com/concierge/channels/whatsapp) * [Every channel](https://chargezen.com/concierge/features/every-channel) ### Related Articles [ #### Text messages (SMS) Answer customer texts ](https://chargezen.com/docs/concierge/channels/sms)[ #### Email Answer your support inbox ](https://chargezen.com/docs/concierge/channels/email)[ #### Getting started Agents and channels ](https://chargezen.com/docs/concierge/getting-started) Was this page helpful? Need more help? [Contact support](https://chargezen.com/docs/checkoutos/troubleshooting/support)