--- title: "Finn iPhone app: Concierge docs | Chargezen" description: "Use Finn, the Concierge app for iPhone: sign in, work the inbox, join live calls, text and call customers, and hand jobs to your agents from anywhere." url: "https://chargezen.com/docs/concierge/finn-iphone-app" lang: "en" updated: "2026-10-18" --- Canonical URL: https://chargezen.com/docs/concierge/finn-iphone-app # Finn iPhone app Use Finn, the Concierge app for iPhone: sign in, work the inbox, join live calls, text and call customers, and hand jobs to your agents from anywhere. Last updated: 2026-10-18 Finn is the Concierge app for iPhone. It puts your team inbox, your business calls and your agents in your pocket: answer customers, listen in and join calls Finn is handling, and hand any job to an agent by typing or talking. Finn needs iOS 26 or later and is included with Concierge. ## Sign in 1 #### Install and open Finn Install Finn from the App Store and open it. On **Welcome to Finn**, tap **Log In**. (If a teammate invited you, use Log In too; **Create Account** sets up a new business.) 2 #### Enter your email Under **Continue with**, tap **Email**, enter the email you use for Chargezen and tap **Next**. 3 #### Enter the code Enter the 6-digit **Magic code** from your email and tap **Log in**. 4 #### Pick a workspace If you belong to more than one workspace, choose one on **Select a Workspace** and tap **Continue**. 5 #### Turn on notifications On **Stay in the Loop**, tap **Enable Notifications**. Finn also asks for the microphone, so answering your first call never waits on a prompt. ## The tabs * **Home**: your day at a glance. In **Chill** mode you see a greeting, the Finn chat box, quick actions (**Schedule a Message**, **Schedule a Task**, **Launch a Channel**) and a **TODAY** feed with cards like "Finn is on a call", "Needs your OK", "Finn finished" and "Missed calls & voicemail". **Focus** mode shows the Finn chat full screen. * **Inbox**: every customer conversation, on SMS, web chat, email, WhatsApp, Slack and checkout. Filter by status (Open, Unassigned, Handoff Pending, Closed and more) or channel. * **Calls**: live calls at the top, then one thread per caller with calls, voicemails, recordings and notes. Filter by All, Incoming, Outgoing, Missed or Voicemails. * **Customers**: search customers and call, text or open their call history in one tap. * **More**: setup screens for **Channels**, **Apps**, **Agents** and **Improve**, plus **History**. The menu button on Home opens your agents, recent chats, **Library**, **Apps** and **Tasks**. ## Reply to customers Open a conversation in **Inbox** and type. When you reply, Finn steps back ("You took over") and the composer shows that the agent is paused. Tap **Hand back** to give the conversation back to Finn. The **+** menu adds **Photos & files**, **Schedule message** and **Templates**. The send options include **Send and close**, with a time to bring the conversation back. To start a new text, tap **New Message**, choose **SMS**, **Chat** or **Email**, and pick the number under **From:**. ## Calls * **Calls Finn is handling** show at the top of the Calls tab. Tap **Listen in**, then **Join the call**. Full steps: [Join and transfer calls](https://chargezen.com/docs/concierge/phone/join-and-transfer-calls). * **Calls to you** ring on the iPhone call screen, including the lock screen, like any phone call. * **Make a call** from **Keypad**, a caller's thread, a customer's phone icon or "Call {name}" in a conversation. The call goes out from your business number ("From {number}"). * **Voicemail**: filter Calls by **Voicemails**, or tap the Home card. Play it from the caller's timeline. * **After a call**, set a **Disposition**, add **Notes** and a **Follow-up**, and tap **Save**. While a call is live, the Dynamic Island and lock screen show it, with **Join the call**, **Mute** and **Leave**. ## Hand jobs to your agents Type in the chat box on Home, or tap the mic to dictate (speech is turned into text on your phone). Add a photo or file with **+** (**Camera**, **Photos**, **Files**). Choose who you're talking to under **Send to**: an agent, or teammates. While an agent works you'll see its progress, with **Stop**. Consequential actions wait for your OK; they show up as "Needs your OK" on Home. Tap **Call {agent}** to talk to an agent by voice, with **Push to talk** or **Hands-free**. ## Notifications Act right from a notification: * New message: **Reply**, **Mark as Read** or **Archive**. * A call Finn is handling: **Join call** (starts by listening in). * Missed call: **Call Back** or **Send Message**. * Assignment: **View** or **Mark as Read**. Choose which channels notify you in **Settings > Notifications**: SMS, Web Chat, Checkout Chat, WhatsApp, Slack, Telegram, Email, Handoffs and Email Drafts. These choices apply to the workspace on all your devices. Add the **Today with Finn** widget to your Home or Lock Screen to see what needs you. ## Settings and security Tap the circle with your workspace's initials on Home to open **Settings**. * **App Lock**: require Face ID to open Finn, on resume, with **Auto-Lock** after a time you choose. * **Active Sessions**: see where you're signed in, and **Sign Out All Other Devices**. * **Switch workspace**: from the Home menu, pick another workspace you belong to. * **Log Out**: at the bottom of Settings. Concierge and Finn are one product Finn uses the same workspace, agents, inbox and credits as Concierge in the browser. Changes you make in one show up in the other. ## Troubleshooting and FAQ ### "We couldn't find an account for that email." Use the email your workspace invited. If you haven't been invited, ask a workspace admin to add you as a teammate. ### The code doesn't work Enter all 6 digits from the newest email, or tap **Didn't receive a magic code?** to get a new one. ### I don't get notifications In Finn, open **Settings > Notifications**. If **iPhone Notifications** is Off, tap **Open iPhone Settings** and allow them. Then check the channel switches. ### I can't join or make calls Open iPhone Settings > Finn and turn on Microphone. To place calls, your workspace's number must be set up for outgoing calls; ask your admin if Finn says it isn't. ### A workspace is missing Workspace access is managed in Chargezen. Ask an admin to confirm access; it appears after your session refreshes. ### Can I sign in with my phone number, Apple or Google? Use email for now. ## Related **Guides** * [Join and transfer calls](https://chargezen.com/docs/concierge/phone/join-and-transfer-calls) * [Getting started](https://chargezen.com/docs/concierge/getting-started) * [Call recording policy](https://chargezen.com/docs/concierge/phone/call-recording-policy) **On the product page** * [Finn for iPhone](https://chargezen.com/concierge/ios) * [Works in your team inbox](https://chargezen.com/concierge/features/team-inbox) ### Related Articles [ #### Join and transfer calls Listen in, join and transfer ](https://chargezen.com/docs/concierge/phone/join-and-transfer-calls)[ #### Getting started Set up agents and channels ](https://chargezen.com/docs/concierge/getting-started)[ #### Approvals Say yes from your phone ](https://chargezen.com/docs/concierge/approvals) Was this page helpful? Need more help? [Contact support](https://chargezen.com/docs/checkoutos/troubleshooting/support)