--- title: "Moving from Attentive: Concierge docs | Chargezen" description: "Move a toll-free or local number you text from at Attentive to Chargezen: which numbers can move, what to ask Attentive for and the steps." url: "https://chargezen.com/docs/concierge/porting/attentive" lang: "en" updated: "2026-10-18" --- Canonical URL: https://chargezen.com/docs/concierge/porting/attentive # Moving from Attentive Move a toll-free or local number you text from at Attentive to Chargezen: which numbers can move, what to ask Attentive for and the steps. Last updated: 2026-10-18 If your customers text a toll-free or local number at Attentive, you can bring that number to Chargezen and keep the conversations going on the number they know. Start by finding out what kind of number you send from. ## Can this number move? Many Attentive programs send from a short code, a 5- or 6-digit number. A short code can't move to Chargezen, whether it's shared or dedicated to your brand. A toll-free or local number that's yours can. Ask Attentive which kind you have before you start. Chargezen moves US (+1) local and toll-free numbers that can send texts. Short codes (5 or 6 digits) can't move. A local number needs an approved [10DLC registration](https://chargezen.com/docs/concierge/phone/10dlc-registration) in Chargezen first, so it can text the moment it arrives. Type the number into Bring your number and Chargezen tells you whether it can move, and why not if it can't, before you fill in anything else. ## What to ask Attentive for Attentive's [help center](https://help.attentive.com/) has no public article on moving a number away from Attentive (checked October 18, 2026). Its short code transfer article covers short codes, which Chargezen can't take. Ask your Attentive customer success manager or Attentive support for: * **Whether the number can be released to you**, and that it's a toll-free or local number rather than a short code. * **A recent invoice** as a PDF from the last 30 days, showing the number if possible. * **The business name and address** on the account, exactly as Attentive has them. * **For a local number**: the account number, port-out PIN and billing phone number. * **For a toll-free number**: how you'll see a text sent to that number, because Chargezen texts it a code to confirm it's yours. Don't cancel Attentive yet Keep your Attentive account open and paid until Chargezen shows the number as **Moved**. Closing it early can release the number, and it can't be recovered. ## What happens on the port date When you submit the move, you pick a port date at least 5 business days out. Chargezen books the earliest date the carriers allow on or after it, and the confirmed date (the FOC date) shows on the number's row under **SMS numbers**. Carriers set the exact time. * **Toll-free numbers**: texting usually moves about 3 business days after you confirm the code, before the port date. The row shows **Texting live**. On the port date, calls move too. * **Local numbers**: calls and texts move together on the port date, and the number joins your approved 10DLC campaign. * When the move is finished, the row shows **Moved**. If you chose **Concierge answers calls**, the number is ready in Chargezen Voice for you to activate. * If the move is sent back, the row shows **Needs attention** with the reason. Click **Fix**, correct the step it opens and click **Resubmit move**. ## Fill in the Chargezen steps In Chargezen, go to **Concierge > Deploy > Channels**, click **Chargezen SMS** and, under **SMS numbers**, click **Bring your number**. Here is what to enter from Attentive at each step. The full walkthrough is in [Bring your number](https://chargezen.com/docs/concierge/phone/bring-your-number). 1 #### Number Enter the number and, under **Where is it today?**, choose **Attentive**. The check runs as soon as you type 10 digits. 2 #### Account details Enter **Business name on the account**, **Authorized person** and the service address exactly as Attentive has them. For a local number, also enter the **Account number**, **Port-out PIN** and **Billing phone number** Attentive gave you. 3 #### Sign Read the letter of authorization, which Chargezen fills in with your details and Attentive as the current provider. Type your full name, tick the box and click **Sign letter**. If you change a detail the letter shows, sign again. 4 #### Invoice Click **Upload invoice** and choose the Attentive invoice PDF (5 MB or smaller). If it doesn't show the number, save a screenshot of your Attentive account that does as a PDF. 5 #### Confirm it's yours (toll-free only) Click **Text me the code**, find the text that arrives on the number at Attentive, enter it under **Code** and click **Confirm code**. 6 #### Review Pick the port date, then choose **Concierge answers calls** or **Don't answer calls** under **When someone calls this number**. Click **Submit move**. ## Related **Guides** * [Bring your number](https://chargezen.com/docs/concierge/phone/bring-your-number): the move in Chargezen, screen by screen * [Moving from another provider](https://chargezen.com/docs/concierge/porting) * [Moving from TextMagic](https://chargezen.com/docs/concierge/porting/textmagic) * [Moving from Postscript](https://chargezen.com/docs/concierge/porting/postscript) * [Moving from Klaviyo](https://chargezen.com/docs/concierge/porting/klaviyo) * [Moving from Twilio](https://chargezen.com/docs/concierge/porting/twilio) * [Moving from Google Voice](https://chargezen.com/docs/concierge/porting/google-voice) * [Moving from a mobile carrier](https://chargezen.com/docs/concierge/porting/mobile-carriers) * [10DLC registration](https://chargezen.com/docs/concierge/phone/10dlc-registration) **On the product page** * [Bring your number to Chargezen](https://chargezen.com/concierge/features/bring-your-number) * [A business number for calls and texts](https://chargezen.com/concierge/features/business-phone-number) * [Phone: Concierge answers your business line](https://chargezen.com/concierge/channels/phone) **Learn more** * [What is number porting?](https://chargezen.com/glossary/number-porting) * [What is a letter of authorization?](https://chargezen.com/glossary/letter-of-authorization) * [What is an FOC date?](https://chargezen.com/glossary/foc-date) * [How to port a phone number](https://chargezen.com/blog/how-to-port-a-phone-number) ### Related Articles [ #### Moving from another provider Every provider guide, and what to gather first ](https://chargezen.com/docs/concierge/porting)[ #### Bring your number The move in Chargezen, screen by screen ](https://chargezen.com/docs/concierge/phone/bring-your-number)[ #### 10DLC registration Needed before a local number moves ](https://chargezen.com/docs/concierge/phone/10dlc-registration)[ #### Toll-free verification Texting approval for toll-free numbers ](https://chargezen.com/docs/concierge/phone/toll-free-verification) Was this page helpful? 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