--- title: "Moving from Postscript: Concierge docs | Chargezen" description: "Move the toll-free number Postscript assigned your shop to Chargezen: what to ask Postscript for, what not to cancel and the steps in Chargezen." url: "https://chargezen.com/docs/concierge/porting/postscript" lang: "en" updated: "2026-10-18" --- Canonical URL: https://chargezen.com/docs/concierge/porting/postscript # Moving from Postscript Move the toll-free number Postscript assigned your shop to Chargezen: what to ask Postscript for, what not to cancel and the steps in Chargezen. Last updated: 2026-10-18 Your subscribers already know the number your Postscript texts come from. Bring it to Chargezen and keep the conversation on that number. ## Can this number move? Postscript says it assigns a toll-free number to each shop when the shop is created, and you can see it on your Keywords page ([Comparing Short Code and Toll-Free Numbers](https://help.postscript.io/hc/en-us/articles/4414004804891), checked October 18, 2026). That toll-free number is the one to check. If you send from a short code instead, it can't move to Chargezen. Chargezen moves US (+1) local and toll-free numbers that can send texts. Short codes (5 or 6 digits) can't move. A local number needs an approved [10DLC registration](https://chargezen.com/docs/concierge/phone/10dlc-registration) in Chargezen first, so it can text the moment it arrives. Type the number into Bring your number and Chargezen tells you whether it can move, and why not if it can't, before you fill in anything else. ## What to ask Postscript for We couldn't find a Postscript help article on moving a number away from Postscript (checked October 18, 2026). Ask Postscript support for: * **Whether the number can be released to you.** * **A recent invoice** as a PDF from the last 30 days, showing the number if possible. * **The business name and address** on the account, exactly as Postscript has them. * **For a local number**: the account number, port-out PIN and billing phone number. * **For a toll-free number**: how you'll see a text sent to that number, because Chargezen texts it a code to confirm it's yours. Don't cancel Postscript yet Keep your Postscript account open and paid until Chargezen shows the number as **Moved**. Closing it early can release the number, and it can't be recovered. ## What happens on the port date When you submit the move, you pick a port date at least 5 business days out. Chargezen books the earliest date the carriers allow on or after it, and the confirmed date (the FOC date) shows on the number's row under **SMS numbers**. Carriers set the exact time. * **Toll-free numbers**: texting usually moves about 3 business days after you confirm the code, before the port date. The row shows **Texting live**. On the port date, calls move too. * **Local numbers**: calls and texts move together on the port date, and the number joins your approved 10DLC campaign. * When the move is finished, the row shows **Moved**. If you chose **Concierge answers calls**, the number is ready in Chargezen Voice for you to activate. * If the move is sent back, the row shows **Needs attention** with the reason. Click **Fix**, correct the step it opens and click **Resubmit move**. ## Fill in the Chargezen steps In Chargezen, go to **Concierge > Deploy > Channels**, click **Chargezen SMS** and, under **SMS numbers**, click **Bring your number**. Here is what to enter from Postscript at each step. The full walkthrough is in [Bring your number](https://chargezen.com/docs/concierge/phone/bring-your-number). 1 #### Number Enter the number and, under **Where is it today?**, choose **Postscript**. The check runs as soon as you type 10 digits. 2 #### Account details Enter **Business name on the account**, **Authorized person** and the service address exactly as Postscript has them. For a local number, also enter the **Account number**, **Port-out PIN** and **Billing phone number**. 3 #### Sign Read the letter of authorization, which Chargezen fills in with your details and Postscript as the current provider. Type your full name, tick the box and click **Sign letter**. If you change a detail the letter shows, sign again. 4 #### Invoice Click **Upload invoice** and choose the Postscript invoice PDF (5 MB or smaller). If it doesn't show the number, save a screenshot of your Keywords page, which shows it, as a PDF. 5 #### Confirm it's yours (toll-free only) Click **Text me the code**, find the text that arrives on the number at Postscript, enter it under **Code** and click **Confirm code**. 6 #### Review Pick the port date, then choose **Concierge answers calls** or **Don't answer calls** under **When someone calls this number**. Click **Submit move**. ## Related **Guides** * [Bring your number](https://chargezen.com/docs/concierge/phone/bring-your-number): the move in Chargezen, screen by screen * [Moving from another provider](https://chargezen.com/docs/concierge/porting) * [Moving from TextMagic](https://chargezen.com/docs/concierge/porting/textmagic) * [Moving from Attentive](https://chargezen.com/docs/concierge/porting/attentive) * [Moving from Klaviyo](https://chargezen.com/docs/concierge/porting/klaviyo) * [Moving from Twilio](https://chargezen.com/docs/concierge/porting/twilio) * [Moving from Google Voice](https://chargezen.com/docs/concierge/porting/google-voice) * [Moving from a mobile carrier](https://chargezen.com/docs/concierge/porting/mobile-carriers) * [10DLC registration](https://chargezen.com/docs/concierge/phone/10dlc-registration) **On the product page** * [Bring your number to Chargezen](https://chargezen.com/concierge/features/bring-your-number) * [A business number for calls and texts](https://chargezen.com/concierge/features/business-phone-number) * [Phone: Concierge answers your business line](https://chargezen.com/concierge/channels/phone) **Learn more** * [What is number porting?](https://chargezen.com/glossary/number-porting) * [What is a letter of authorization?](https://chargezen.com/glossary/letter-of-authorization) * [What is an FOC date?](https://chargezen.com/glossary/foc-date) * [How to port a phone number](https://chargezen.com/blog/how-to-port-a-phone-number) ### Related Articles [ #### Moving from another provider Every provider guide, and what to gather first ](https://chargezen.com/docs/concierge/porting)[ #### Bring your number The move in Chargezen, screen by screen ](https://chargezen.com/docs/concierge/phone/bring-your-number)[ #### 10DLC registration Needed before a local number moves ](https://chargezen.com/docs/concierge/phone/10dlc-registration)[ #### Toll-free verification Texting approval for toll-free numbers ](https://chargezen.com/docs/concierge/phone/toll-free-verification) Was this page helpful? 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