--- title: "Moving from TextMagic: Concierge docs | Chargezen" description: "Move the number you text from at TextMagic to Chargezen: what to gather, why to keep TextMagic funded, the port date and the steps in Chargezen." url: "https://chargezen.com/docs/concierge/porting/textmagic" lang: "en" updated: "2026-10-18" --- Canonical URL: https://chargezen.com/docs/concierge/porting/textmagic # Moving from TextMagic Move the number you text from at TextMagic to Chargezen: what to gather, why to keep TextMagic funded, the port date and the steps in Chargezen. Last updated: 2026-10-18 Keep the number your customers already text. Chargezen files the move with the carrier, so there's nothing to start at TextMagic. You gather a few details, sign the letter in Chargezen and keep TextMagic running until the move is done. ## Can this number move? A local or toll-free number you text from at TextMagic can usually move. Chargezen moves US (+1) local and toll-free numbers that can send texts. Short codes (5 or 6 digits) can't move. A local number needs an approved [10DLC registration](https://chargezen.com/docs/concierge/phone/10dlc-registration) in Chargezen first, so it can text the moment it arrives. Type the number into Bring your number and Chargezen tells you whether it can move, and why not if it can't, before you fill in anything else. ## What to get from TextMagic * **Your latest TextMagic invoice** as a PDF from the last 30 days. If it doesn't show the number, save a screenshot of your TextMagic account that does as a PDF. * **The business name and address** exactly as they appear on that invoice. * **The name of the person on the account**, who signs the letter. * **For a local number**: the account number, port-out PIN and billing phone number. Ask TextMagic support for them. * **For a toll-free number**: a way to read texts that arrive on the number in TextMagic, because Chargezen texts it a code. We couldn't find a TextMagic help article on moving a number away from TextMagic (checked October 18, 2026). Its [help center](https://support.textmagic.com/) covers moving numbers in. For anything this page doesn't cover, ask TextMagic support. Don't cancel TextMagic yet Keep your TextMagic account open and funded until Chargezen shows the number as **Moved**. Closing it early, or letting the balance run out, can release the number, and it can't be recovered. ## What happens on the port date When you submit the move, you pick a port date at least 5 business days out. Chargezen books the earliest date the carriers allow on or after it, and the confirmed date (the FOC date) shows on the number's row under **SMS numbers**. Carriers set the exact time. * **Toll-free numbers**: texting usually moves about 3 business days after you confirm the code, before the port date. The row shows **Texting live**. On the port date, calls move too. * **Local numbers**: calls and texts move together on the port date, and the number joins your approved 10DLC campaign. * When the move is finished, the row shows **Moved**. If you chose **Concierge answers calls**, the number is ready in Chargezen Voice for you to activate. * If the move is sent back, the row shows **Needs attention** with the reason. Click **Fix**, correct the step it opens and click **Resubmit move**. ## Fill in the Chargezen steps In Chargezen, go to **Concierge > Deploy > Channels**, click **Chargezen SMS** and, under **SMS numbers**, click **Bring your number**. Here is what to enter from TextMagic at each step. The full walkthrough is in [Bring your number](https://chargezen.com/docs/concierge/phone/bring-your-number). 1 #### Number Enter the number and, under **Where is it today?**, choose **TextMagic**. The check runs as soon as you type 10 digits. 2 #### Account details Enter **Business name on the account**, **Authorized person** and the service address exactly as they appear on your TextMagic invoice. For a local number, also enter the **Account number**, **Port-out PIN** and **Billing phone number** TextMagic gave you. 3 #### Sign Read the letter of authorization, which Chargezen fills in with your details and TextMagic as the current provider. Type your full name, tick the box and click **Sign letter**. If you change a detail the letter shows, sign again. 4 #### Invoice Click **Upload invoice** and choose your TextMagic invoice PDF (5 MB or smaller). 5 #### Confirm it's yours (toll-free only) Click **Text me the code**. The code arrives on the number in TextMagic. Enter it under **Code** and click **Confirm code**. Texting starts moving to Chargezen. 6 #### Review Pick the port date, then choose **Concierge answers calls** or **Don't answer calls** under **When someone calls this number**. Click **Submit move**. ## Related **Guides** * [Bring your number](https://chargezen.com/docs/concierge/phone/bring-your-number): the move in Chargezen, screen by screen * [Moving from another provider](https://chargezen.com/docs/concierge/porting) * [Moving from Attentive](https://chargezen.com/docs/concierge/porting/attentive) * [Moving from Postscript](https://chargezen.com/docs/concierge/porting/postscript) * [Moving from Klaviyo](https://chargezen.com/docs/concierge/porting/klaviyo) * [Moving from Twilio](https://chargezen.com/docs/concierge/porting/twilio) * [Moving from Google Voice](https://chargezen.com/docs/concierge/porting/google-voice) * [Moving from a mobile carrier](https://chargezen.com/docs/concierge/porting/mobile-carriers) * [10DLC registration](https://chargezen.com/docs/concierge/phone/10dlc-registration) **On the product page** * [Bring your number to Chargezen](https://chargezen.com/concierge/features/bring-your-number) * [A business number for calls and texts](https://chargezen.com/concierge/features/business-phone-number) * [Phone: Concierge answers your business line](https://chargezen.com/concierge/channels/phone) **Learn more** * [What is number porting?](https://chargezen.com/glossary/number-porting) * [What is a letter of authorization?](https://chargezen.com/glossary/letter-of-authorization) * [What is an FOC date?](https://chargezen.com/glossary/foc-date) * [How to port a phone number](https://chargezen.com/blog/how-to-port-a-phone-number) ### Related Articles [ #### Moving from another provider Every provider guide, and what to gather first ](https://chargezen.com/docs/concierge/porting)[ #### Bring your number The move in Chargezen, screen by screen ](https://chargezen.com/docs/concierge/phone/bring-your-number)[ #### 10DLC registration Needed before a local number moves ](https://chargezen.com/docs/concierge/phone/10dlc-registration)[ #### Toll-free verification Texting approval for toll-free numbers ](https://chargezen.com/docs/concierge/phone/toll-free-verification) Was this page helpful? 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